BBC iPlayer - Windows Media Player has a DRM error

Discussion in 'Windows Vista Music, Pictures and Video' started by jg, May 9, 2008.

  1. jg

    jg Guest

    My BBC iPlayer has stopped downloading and I get the message "Windows Media
    Player has a DRM error that prevents iPlayer from downloading and playing
    I've tried all the suggestions from the BBC tech support but none of them
    works. The last was to uninstall WMP11, download it again from Microsoft and
    re-install it. I couldn't do this either because, apparently WMP11 is an
    integral part of Vista and you can't uninstall it.
    I can stream programmes iPlayer, I just can't download them.
    Any suggestions ?
    jg, May 9, 2008
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  2. jg

    viccie7 Guest

    I am having exactly the same problems, it is the same with channel4 online as
    well. Until now I have been using my computer as a TV but nothing will work.
    I also have tried all of the BBC tech support and the Channel 4 tech support
    and nothing will work.
    viccie7, May 19, 2008
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  3. jg

    GP Guest

    Im also having this problem, there must be a way of fixin it?
    GP, May 22, 2008
  4. jg

    Rye Mojo Guest

    Me 2! I have tried everything! It used to work but it seems that something
    is blocking the programme from starting, tried everything on the BBC help
    pages to no avail. 4oD will not work either! Any ideas??
    Rye Mojo, Jun 22, 2008
  5. jg

    Merton Guest

    I too have the same problem. Was on Windows Media Player 10 and everything
    worked fine. Upgraded to WMP 11 and it all went pear shaped. Have tried
    rolling back to WMP 10 but doesn't now work. Both 4OD and iPlayer advise that
    DRM is corrupt - "We have detected a problem with your Digital Rights
    Management (DRM) store files. Click Continue for instructions on how to fix
    the problem."- refers me to MS site. That in turn refers to MS Doc KB 810422,
    but when that link is pressed, advises that page is not available.
    Have tried uninstalling and re-installing iplayer but to no avail.

    Does anyone have a copy of KB 810422 or any other solution to this problem?

    please advise

    Merton, Jul 5, 2008
  6. jg

    merylmel Guest


    I have finally found a way that worked for me and my BBC iPlayer is no
    working again. I typed DRM_reset.exe into Google, downloaded and when
    tried the iPlayer it did a quick update and started to download again.
    hope it works for you
    merylmel, Jul 19, 2008
  7. jg

    jg Guest

    Thanks for that but I had already given up in disgust and re-installed Vista
    to solve the problem. Drastic, maybe, but it worked.

    I can't understand why Microsoft has made WMP 11 an integral part of Vista.
    If only I could have uninstalled it (as you could in the 'good old days' of
    XP) and re-installed a fresh copy, the situation may have been avoided.
    jg, Jul 24, 2008
  8. jg

    zachd [MSFT] Guest

    If it's the data corruption issue I think it is, that's never been addressed
    (fixed) by a reinstall, so that would not have helped you. Reinstalling
    Vista does reset the data corruption, though. =\

    What steps happened before you got into this state? It would be good to
    understand why this failed for you.
    zachd [MSFT], Jul 25, 2008
  9. jg

    jg Guest

    It all happened so long ago now that I can't remember all the details but if
    you read my original query (posted 5/9/08) that may help. Apart from that,
    there isn't much more I can help you with. The error just seemed to arise
    spontaneously and I can't tie it to anything I was doing with the PC. The
    BBC support site suggested that the problem may have originated with their
    software but none of their suggestions to fix it were effective.

    jg, Jul 25, 2008
  10. jg

    zachd [MSFT] Guest

    OK, yeah, I checked that out. Hopefully maybe if anybody runs into this in
    the future we might be able to get more data about *led* into that state. =\

    zachd [MSFT], Jul 25, 2008
  11. jg

    Fafi Guest

    The solution that merlymel posted on 19-07-2008 worked for me..

    Download this "drm reset utility" from napster...

    Run it and you should find that when you try to download a program
    using the BBC iPlayer download manager you will be asked to upgrade a
    component of Windows Media Player. Choose "Upgrade" and after this
    upgrade has been made the download manager should work.
    Fafi, Sep 21, 2008
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