Benefits of Remote Desktop over Logmein

Discussion in 'Windows Small Business Server' started by Pryan, Jan 19, 2009.

  1. Pryan

    Pryan Guest

    What are the benefits of using Remote Desktop (through RWW) over a free tool
    like logmein?
    Faster, more secure. etc. ??
     
    Pryan, Jan 19, 2009
    #1
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  2. RWW is already paid for.

    Logmein in order to get remote printing is a fee.
     
    Susan Bradley, Jan 19, 2009
    #2
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  3. RWW Guard added to it means I have centralized tracking.

    Logmein is more distributed tracking, plus there's a beacon/ping going
    out the door of my server.
     
    Susan Bradley, Jan 19, 2009
    #3
  4. Pryan

    Viper Guest

    In short, RWW - yes faster and yes more secure and it's free too. I usually
    find logmein on a network when I take on a new customer typically because
    the server is not configured correctly and they cannot access RWW. Once we
    get that resolved I immediately move them to RWW. It is user friendly and
    why not utilize what they have? Sure logmein is free but so is RWW and why
    install another app when you don't have to. My 2 cents of course. :)
     
    Viper, Jan 19, 2009
    #4
  5. Pryan

    Gary Karasik Guest

    I haven't used Logmein, but it's not a bad idea to have an alternative
    remote-support solution because sometimes RWW simply stops working, and I
    have to reboot the server to get it working again.

    Also, RWW as a remote-support tool is a PITA because it insists on logging
    the current user off, so that a tech can't see the problem the complaining
    user is describing. That's the main reason I use pcAnywhere.
     
    Gary Karasik, Jan 19, 2009
    #5
  6. Pryan

    Pryan Guest

    Yes, you've touched on my experiences so far. I find new clients who use
    logmein and haven't even heard of RWW. I immediately move them over to RWW
    but sometimes they ask "what's wrong with using logmein" and then i usually
    say "speed & security". Just wanted to see what the experiences of some
    community members was.
    thanks.
     
    Pryan, Jan 19, 2009
    #6
  7. Pryan

    Pryan Guest

    "RWW Gaurd". Please tell me more?

    Thanks susan.
     
    Pryan, Jan 19, 2009
    #7
  8. I'm not sure about "speed and security" statement. When set up and used
    properly, I find Logmein "Free" to be an excellent and secure tool to access
    client computers for remote administration (especially travelling laptops)
    and it appears to be just as fast as a remote desktop session. I like the
    Free version specifically because it doesn't allow hard drives to be
    'connected' (better security). It also provides a secondary way to access
    the workstations (Remote Desktop via RWW being the primary). In addition,
    it's a good way to provide remote assistance to a user (i.e., view or
    interact with a user's session), again whether they're on the LAN or on the
    road.

    That said, RWW (specifically Remote Desktop) is generally better suited for
    standard users rather than admins because it provides the 'look and feel' of
    a user's LAN workstation and is built into SBS. The other features of RWW
    can also be more useful to users rather than admins.

    Remote access methods...

    For Admin access to server(s):
    RDP via RWW
    (straight) RDP

    For Admin acess to workstations:
    RDP via RWW
    VPN + RDP
    Logmein (Free)

    For standard users:
    RDP via RWW

    Just my $0.02
     
    Merv Porter [SBS-MVP], Jan 19, 2009
    #8
  9. Susan Bradley, Jan 19, 2009
    #9
  10. Pryan

    Pryan Guest

    Thanks for the reply Merv.

    One more: doesn't "Remote Assistance" provide the ability to "shadow" a
    users session on a XP/Vista machine in the same way logmein does?


     
    Pryan, Jan 19, 2009
    #10
  11. To a degree yes, they provide somewhat similar functionality. However, one
    difference is that Remote Assistance requires the user's input to agree to
    the shadow session (not necessarily a bad thing but can sometimes be a
    problem). And it can be a pain when the user's computer is on the road. I
    have laptop users (especially non-tech savvy owners of small businesses)
    who, when they are having problems on the road, just call me and say: "I'm
    going to a meeting... just log in and fix it". Remote Assistance was not
    intended for this kind of remote administration, especially if subsequent
    reboots of the computer are necessary and the user is not in front of that
    computer.

    Remote training/assistance needs to be separated from remote administration.
    Then you can decide which remote access approach is the best for the
    situation at hand.

    --
    Merv Porter [SBS-MVP]
    ============================
     
    Merv Porter [SBS-MVP], Jan 19, 2009
    #11
  12. Pryan

    Pryan Guest

    So for your non tech savvy owners do you install the free logmein client on
    their laptops and connect to it that way or do you use "pro" version of the
    logmein tool that sets up a PIN code and is accessed through a LogMeIn
    webconsole?


     
    Pryan, Jan 19, 2009
    #12
  13. I use "Free" Logmein.

    --
    Merv Porter [SBS-MVP]
    ============================
     
    Merv Porter [SBS-MVP], Jan 19, 2009
    #13
  14. Gary,

    Just an FYI, remote desktop was never *meant* to be a remote-support tool.
    It is designed to be for one user to access their machine (or server in case
    of administration) remotely. ...all about using the right tool for the
    job...

    I can also tell you that Windows, as of XP, offers a desktop sharing
    application as well, which I actually prefer over pcAnywhere. It uses less
    resources and is, generally, easier to walk the user through when it comes
    to establishing a connection. It is even controllable via group policy so
    you can restrict who can offer and who can accept remote assistance.

    Use the windows help feature (or google) and search for "Windows Remote
    Assistance." It is *NOT* remote desktop, so it doesn't log the user off,
    and you see *their* desktop, profile, applications, etc. So troubleshooting
    a problem is much easier. But, again, because you aren't logged in as
    yourself, it would *NOT* be suitable for simply remotely controlling a
    machine as RDC is. :)

    Two different tools for two very different tasks.

    -Cliff
     
    Cliff Galiher, Jan 19, 2009
    #14
  15. Pryan

    MariaJones

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    MariaJones, Jan 19, 2011
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