Black Screen Vista

Discussion in 'Windows Vista Security' started by Richard Waldron, Mar 31, 2008.

  1. Hi,

    I have a problem currently with Windows Vista Ultimate(Integrale), this
    occurred last Friday evening. I was finishing off a word document when
    suddenly all went black.
    As an end user I assumed this was a system crash and so rebooted my system,
    then ran registry repair, then checked for viruses etc with Live OneCare,
    eventually reloaded Vista all to no avail. Each time I rebooted I was greeted
    by a black screen after logging in.
    I called my tech support who could not help but I did manage to gain access
    to the internet and after a short while found an item entitled Black Screen
    Death. This reported that all my problems where due to Microsoft thinking I
    had a non genuine copy of Vista it went on to explain how you could
    circum-navigate the problem (this I did and even though I have to repeat this
    process each time I log on I can use Windows normally).
    I purchased my copy of Vista Ulitimate from a large chain store at the not
    give away price of over 400 Euros and registered the same online on the day
    of installation and have been running for sometime with other Microsoft
    products including Live OneCare.
    Why then am I suddenly crippled for an entire weekend by Microsoft security
    and how can I rectify the situation perminently

    Thank you in advance
     
    Richard Waldron, Mar 31, 2008
    #1
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  2. Richard Waldron

    Malke Guest

    Your assumption that your black screen comes from Microsoft is questionable.
    How did you determine this? Only from something you read on the Internet or
    from a message on your computer? We don't have enough information to give
    you an accurate answer about the cause. How did you manage to "gain access
    to the Internet" with the black screen problem?

    Give some solid details about your computer and its current state. It sounds
    to me more like a hardware failure but it is impossible to tell from your
    post.

    Malke
     
    Malke, Mar 31, 2008
    #2
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  3. Hi Malke,

    I checked with my tech support and they confirmed that I had no hardware
    problems with a diagnostic programme (conflict errors etc). This would also
    be bourne out by the fact that I circumvented the problem my system was fully
    functional.

    When the indicent fist occured I received not message at all, however, when
    I reinstalled Vista I received a message informing me that Microsoft could
    not verify my version of Windows automatically (this was noted in the bottom
    right hand corner of the screen). I then verified windows manually on the
    internet via micorsoft security centre, rebooted the message did not reappear
    but the screen remained blank.

    Even with the Black Screen you can access all programmes, drives etc but
    through the drop down menus, you simply do not have access to the windows
    explorer and the article posted on the internet indicated that you could
    manually access explorer via the same menus?

    My status remains the same as before, I still cannot simply reboot, I have
    to repeat the same process each time, which is time consuming qnd annoying.
     
    Richard Waldron, Mar 31, 2008
    #3
  4. Richard Waldron

    Malke Guest

    If your tech support people didn't test the hard drive (and other hardware
    components) with a diagnostic program run outside of Windows, then the
    hardware testing wasn't adequate. If your tech support people are
    long-distance, you may wish to take the machine to a local professional. Do
    not use someone from a BigComputerStore type of place. If your tech support
    are local and they tested correctly, then the issue is being caused by
    something else.
    The fact that you were not able to activate Windows over the Internet is
    completely understandable and does not mean you have - or were told you
    have - a pirated copy. It simply means that the key was still in use and
    all you needed to do was choose to activate by telephone and stay on the
    line to get a human. You would tell the human that you reinstalled Windows
    and they would activate Vista.
    Something you are running has caused the issue. It could be viruses/malware,
    it could be a legitimate program, it could be bad drivers for the video
    card. There is simply no way for me to know without seeing the computer.
    Here are a few suggestions:

    A. First, of course you will make sure that your computer is not infected.
    Even though you did a clean install of Windows, there is always the
    possibility that you are then reinstalling some program that is malware and
    thus reinfecting yourself.

    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    B. If the computer is clean, you will boot into Safe Mode. Do this by
    repeatedly tapping the F8 key as the computer is starting up. This will get
    you to the correct menu to choose Safe Mode. If the problem doesn't occur
    in Safe Mode, you have something starting with Windows that is causing the
    issue. It could be a driver (probably the video driver) or some other
    legitimate program/process.

    B1. Make sure you are using the correct drivers for your hardware. See this
    general information about drivers:

    Never get drivers from Windows Update. Get them from:

    1. The device mftr.'s website; OR
    2. The motherboard mftr.'s website if hardware is onboard; OR
    3. The OEM's website for your specific machine if you have an OEM computer
    (HP, Dell, Sony, etc.).

    Read the installation instructions on the website where you get the drivers.

    To find out what hardware is in your computer:

    1. Read any documentation you got when you bought the computer.
    2. If the computer is OEM, go to the OEM's website for your specific model
    machine and look at the specs (you'll be there to get the drivers anyway)
    3. Download, install and run a free system inventory program like Belarc
    Advisor or System Information for Windows.

    http://www.belarc.com/free_download.html - Belarc Advisor
    http://www.gtopala.com/ - System Information for Windows

    B2. If all drivers are correct, then do clean-boot troubleshooting to see
    what is running to cause this issue.

    How to troubleshoot a problem by performing a clean boot in Windows Vista -
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135

    The free Autoruns program is very useful for managing your Startup -
    http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

    C. You can also see if repairing winlogon helps, although if you are getting
    this issue on a clean install of Vista, something is damaging winlogon and
    fixing the underlying cause is preferable.

    From MVP Rick Rogerts - The shell entry may be damaged in the registry. From
    Task Manager, click 'new task' on the applications tab. Type regedit and
    click ok. Agree to the UAC prompt, then expand the branches to reach this
    one:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

    Click on the Winlogon key, then on the right find the "shell" string. Double
    click it, change the value data to read "explorer.exe" (without the quotes)
    and click ok. Then close the registry editor and restart the system by
    entering another new task as 'shutdown /r'.

    That should give you plenty to work on. Standard disclaimer: I can't see and
    test your computer myself, so these are just suggestions based on many
    years of being a professional computer tech; suggestions based on what
    you've written. You should not take my suggestions as a definitive
    diagnosis. If you can't do the work yourself (and there is no shame in
    admitting this isn't your cup of tea), take the machine to a professional
    computer repair shop (not your local equivalent of
    BigComputerStore/GeekSquad). If possible, have all your data backed up
    before you take the machine into a shop.

    Malke
     
    Malke, Mar 31, 2008
    #4
  5. Hi Malke,

    Have downloaded all software and completed all steps as noted in your post
    of yesterday, still have exactly the same problem.
    However, last step as noted by Rick Rogerts regarding registry

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

    I cannot find the last path \WinLogon in the CurrentVersion path?

    Regards
     
    Richard Waldron, Apr 1, 2008
    #5
  6. Richard Waldron

    Malke Guest

    Path? What path? The entry is in the registry. If you don't know what you're
    looking at, you should stay out of the registry and take the machine to a
    professional computer repair shop.

    Malke
     
    Malke, Apr 1, 2008
    #6
  7. Hi,

    All now solved :

    I ran the regedit.exe from task manager and located the following the
    registry;

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Winlogon

    and then changed the String data Value "Shell" to read Explorer.exe

    now boots up everytime.


    Thanks for your help Malke
     
    Richard Waldron, Apr 1, 2008
    #7
  8. Richard Waldron

    Malke Guest

    Glad to hear you got it sorted. Thanks for taking the time to post back.

    Malke
     
    Malke, Apr 1, 2008
    #8
  9. Richard Waldron

    Lorraine Guest

    My name is lorraine and i have been reading posts for the last 4 hrs im tired
    and just when i was about to give up i came across this post by MALKE i tried
    ur suggestion about the registry and i just had to come back and say "MALKE,
    YOU ROCK!!!!!!" i have had my laptop for 2 weeks its brand new and i thought
    i was doomed lol i'm so very grateful for ur post and i wish u all the best
    :):):):) xxxx
     
    Lorraine, Jul 4, 2008
    #9
  10. Richard Waldron

    Malke Guest

    Thanks for your kind words. I'm glad you got things sorted.

    P.S. - You're usually "doomed" in computing only if you don't back up your
    data regularly. So if you're not doing that, you should. ;-)

    Malke
     
    Malke, Jul 4, 2008
    #10
  11. Richard Waldron

    SpyCatcher Guest

    When my system starts or restarts I get a black screen with the mouse cursor
    visable. The registry edit you suggest is already set as recommended, I still
    get the balck screen.

    Any ideas how to fix?

    Thank you
     
    SpyCatcher, Jul 31, 2008
    #11
  12. Richard Waldron

    shivays Guest

    Hi all,
    I have the problem of going screen into black screen means
    processor, harddrive everything is reading. but screen goes off.
    anyhelp would be highly appreciated
     
    shivays, Dec 22, 2008
    #12
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