Blank Login Screen, No Login Dialog Box - Remote Desktop and Local

Discussion in 'Windows Small Business Server' started by Sam, Jul 26, 2006.

  1. Sam

    Sam Guest

    .. Hi Guys,

    After some troubleshooting, I still cannot figure this one out. I am having
    a problem where we get a blank grey screen and mouse arrow with no login
    prompt on a SBS 2003
    server. As far as I can tell no other services go down when this happens,
    users can authenticate to the server, access shares, and Exchange/OWA
    continue to function. After a few minutes at this blank login screen I get
    the error "The connection to the remote compuiter was broken. This may have
    been caused by a network error. Please try connecting to the remote computer
    again. I have read about these symptoms with users running over a VPN and
    doing a MTU tweak to resolve this, we do have a site to site VPN with 2
    Sonicwall TZ 170's, but I do not think this is the root cause in this case
    because when sitting locally in front of the server or doing a remote
    connection from outside the VPN we still get a blank grey screen with no
    login prompt box. A reboot will resolve this temporarily but the problem will
    come back usually after a few days. This is SBS 2003 Standard, we are
    running Exchange SP2 and SQL 2000 SP3. All recent critical updates have been
    installed. I am stumped, not sure which direction to go in at this point.
    Sam, Jul 26, 2006
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  2. Hi Sam,

    Is it possible for you to send the setup perf MPS report at
    , they are nothing but just the diagnostic reports,
    KB 816819.

    Do you get a blank desktop in Normal mode? Does same happen in safe mode?
    what happens in last known good configuration?

    also try to open the task manager when you get a blank desktop by pressing
    ctrl+alt+del, task manager, click on new task and type explorer.exe.

    Karan Rustagi
    Karan Rustagi, Jul 26, 2006
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  3. No ideas from anyone??

    [email protected], Aug 8, 2006
  4. Sam

    anthony Guest

    I'm in the same boat, grey screen never gets to the full login prompt.
    I am running CA etrust antivirus r7 I think. I saw this mentioned in another
    I've rebooted on the cd and running chkdsk /r right now. I have all my data
    backed up but really need to find out what caused this
    anthony, Sep 1, 2006
  5. Merv Porter [SBS-MVP], Sep 2, 2006
  6. And Susan's blog...

    SBS 2003 fails to boot (Gray screen after Windows splash screen)

    Merv Porter [SBS-MWP]

    Merv Porter [SBS-MVP], Sep 2, 2006
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