Blue scree 0x0000008E when loading blank or RW CD/DVD media

Discussion in 'Windows Media Center' started by MCE Mike, Feb 10, 2007.

  1. MCE Mike

    MCE Mike Guest

    Looking for some help in resolving this problem. My PC goes into a stop
    state "0x0000008E (0xC0000005, 0x806E494F, 0xA69BE3C8, 0x00000000)
    This started back a short time ago after a number of MS updates were
    installed. It will even happen if I leave a blank CD-R in the drive and
    login from a cold start.

    I saw an artical "893239" in the KB that seemed to talk about a read error
    from the optical drive could cause this type of issue.

    Version 5.1.2600 Service Pack 2 Build 2600
    Hardware Abstraction Layer Hardware Abstraction Layer Version =
    "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
     
    MCE Mike, Feb 10, 2007
    #1
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  2. MCE Mike

    GEVan Guest

    The dreaded "Blue Screen of Death" usually requires MAJOR surgery to rectify.
    They are caused by hardware conflicts (rarely software, but it can happen.)
    This definitely sounds like a hardware conflict.

    1. First step is ensuring you have the latest driver for your CD/DVD drive.
    If so, then delete the entry in Device Manager and reboot (maybe the driver
    got corrupted somehow.) This will install the XP original driver.
    2. Check your IRQs (i.e. Device Manager, click on root, click 'view', select
    'view resources by connection). Do you see any conflicts? Are any non-PCI
    devices trying to use the same IRQ or memory addresses?
    3. Try running Safe Mode (press F8 on startup). Run the CD drive. Does it
    work? If so, you MAY be facing a SOFTWARE conflict somewhere. However, Safe
    Mode only loads the essential XP system files, so any extra hardware may not
    initiate. Check Device Manager and see which devices are running. This will
    help in the next step.
    4. You can try the old standby -- disable one hardware device at a time,
    checking to see if you get the blue screen or not. This is laborious,
    requiring A LOT of reboots.

    Welcome to the hair-pulling world of troubleshooting a MicroSoft product.
     
    GEVan, Feb 10, 2007
    #2
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