Blue Screen 3B when Switching Users - ATI X1650

Discussion in 'Windows Vista Hardware' started by Scooter, May 22, 2007.

  1. Scooter

    Scooter Guest

    So I hook up my 2nd Monitor on my ATI
    X1650 that came with the machine. I then go to Switch Users, and wham. Blue
    Screen. Reboot and it says if has a solution to the issue. INstall the
    latest ATI Software. I did. It still happens.

    What next?

    Thanks,
    Scott<-

    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    5/22/2007 6:44 AM

    Status
    Solution Available

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini052207-01.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF960000BF948
    BCP3: FFFFF980204F51C0
    BCP4: 0000000000000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1
    Server information: 661b4148-4a68-4e98-a1a5-b5a9322be5e7


    This problem was caused by Catalyst Control Center. Catalyst Control Center
    was created by ATI Technologies, Inc..

    A solution is available that will solve this problem.

    Solution

    --------------------------------------------------------------------------------


    A tool is available from ATI Technologies, Inc. that will help solve this
    problem. This tool is available at the ATI Technologies, Inc. website.

    ATI Technologies, Inc.

    - <DEVICE>
    <DESCRIPTION>Radeon X1650 Series</DESCRIPTION>
    <HARDWAREID>PCI\VEN_1002&DEV_7291&SUBSYS_08101462&REV_9A</HARDWAREID>
    <SERVICE>atikmdag</SERVICE>
    <DRIVER>atikmdag.sys</DRIVER>
    </DEVICE>
    - <DEVICE>
    <DESCRIPTION>Radeon X1650 Series Secondary</DESCRIPTION>
    <HARDWAREID>PCI\VEN_1002&DEV_72B1&SUBSYS_08111462&REV_9A</HARDWAREID>
    <SERVICE>atikmdag</SERVICE>
    <DRIVER>atikmdag.sys</DRIVER>
    </DEVICE>
     
    Scooter, May 22, 2007
    #1
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  2. Scooter

    freddy Guest

    Scooter,

    Did you follow the ATI instructions for installing drivers? They require
    steps such as removing the prior drivers before installing and setting the
    screen resolution to standard VGA. The instructions must be followed. Just
    a thought, because it's easy to overlook them.
     
    freddy, May 22, 2007
    #2
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  3. Scooter

    Scooter Guest

    HMmm.. Were those instructions on the ATI Installer? I clicked update. It
    jsut went about its merry way. It did ask that I close other Apps.

    I'll try the re-uninstall. )-; All the versions seem to be Current.
     
    Scooter, May 22, 2007
    #3
  4. Scooter

    freddy Guest

    Scooter,

    Lets clarify to ensure we're not having a communications breakdown. I'm
    assuming the latest ATI driver is Catalyst 7.4 (I guess that's the
    latest-whatever) for Vista. You download it from the AMD/ATI website. The
    website includes instructions for installing the drivers. You have to look
    for them, but sometimes the driver download also includes the instructions,
    but you still have to look for them.

    So, how did you update? You could be getting the Microsoft update drivers.
    I don't know whether those are the same. That's my clarification.
    Communications is not easy.
     
    freddy, May 22, 2007
    #4
  5. Scooter

    Scooter Guest

    So when after downloading the 7.4 Drivers. and clicking Run, as MS's Solution
    said. The ATI Installer came up. It had, Install, Update or Uninstall.

    I chose Update, Custom, clicked everything, Rebooted, no go.
    I chose Install, Custom, clicked everything, Rebooted, no go.
    I chose Install, Express, Rebooted, no go.

    After your message I went to 800x600, could not see the buttons at the
    bottom of the installer. Managed to uninstall the ATI Software. Rebooted,
    then did a Install, Custom, clicked everything, Rebooted, Whala...

    I can switch Users.

    Thanks for your help!

    Scott<-
     
    Scooter, May 22, 2007
    #5
  6. Scooter

    freddy Guest

    Scooter,

    You did it! It's important to uninstall, for some reason. I wonder why the
    installer doesn't just go ahead and do it automatically, since it's so
    critical. It asks the user what he wants to do. Most have no clue as to
    what the proper procedure is. Go figure.

    Reducing resolution to standard VGA (640 X 480) has also always been
    critical, but you managed to get the job done at 800 X 600, not standard VGA.
    Could ATI have changed the procedure in this regard? Anyone know? If they
    did, all the better. It's sure hard to see the buttons on the bottom of the
    screen at 640 X 480. I've pulled my hair out many time over that problem.
    You have to click on something which is outside the screen! Go figure!

    Job well done,
     
    freddy, May 22, 2007
    #6
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