Blue screen -Internal power error/Reliability Monitor shows IE Cau

Discussion in 'Internet Explorer' started by Thomboy, Dec 30, 2008.

  1. Thomboy

    Thomboy Guest

    Any time I see a blue screen, I start to see if I can find the cause(s), and
    went to the Reliability Monitor for any problematic software installations,
    and found four dates with noted problems.

    The first on 12/05 showed: an application failure with iexplore.exe, version
    7.0.6001.18000, with a failure type of, stopped working.

    The second event on 12/10 showed a cumulative security update for internet
    explorer 7, and repeated itself 18 times, with mention of MS Office Pro thru
    Windows Update AUX, and again mentioned the application as iexplore.exe with
    the same version as that on 12/05, with a failure type of stopped working.

    The third event on 12/12 noted a definition update for windows defender -
    KB915597 (Def 1), and showed a disruptive shutdown as the failure type, for
    service pack 1, which repeated itself 19 times, and then said, computer not
    shut down properly.

    The fourth event on 12/22 showed it was a definition update for windows
    defender - KB915597 (Def 1), just like on 12/12 (above), then with an
    application failure for ComponentLauncher.exe, version: 3.0.0.49815, with a
    failure type as: stopped working.

    What might I do next to stop another blue screen from appearing?

    All the problems appear to be associated with Internet Explorer 7.
     
    Thomboy, Dec 30, 2008
    #1
    1. Advertisements

  2. BSODs will usually show a STOP error. What STOP error(s) are shown?

    Unexplained computer behavior may be caused by deceptive software
    http://support.microsoft.com/kb/827315

    Run a /thorough/ check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
    conjunction with some other utilities). HijackThis will NOT fix anything on
    its own, but it will help you to both identify and remove any
    hijackware/spyware with assistance from an expert. **Post your log to
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
    by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
     
    PA Bear [MS MVP], Dec 30, 2008
    #2
    1. Advertisements

  3. Thomboy

    Thomboy Guest

    PA Bear:

    The stop error summary: 0x000000A0 (0x00000009, 0xc000009A, 0x000000000,
    0x00000000).

    Prior to the ***stop: error numbers, there was the typcial: collecting data
    for crash dump. Initializing disk for crash dump. Beginning dump of physical
    memory. Dumping physical memory to disk: 100. Physical memory dump
    complete. Contact your system administrator or technical support group for
    further assistance.

    It then listed two options if the problem continued which were given in case
    the reader needed to disable or remove any newly installed hardware or
    software:

    1. Disable BIOS memory options such as caching or shadowing.
    2. If you need to use safe mode to remove or disable components, restart
    your computer, press F8 to select advance startup options, then select safe
    mode.

    Where would I find the hyjackthis log?

    For years, I have forced myself to try to find and repair my computer
    problems, and have done an OK job, but this time, I may be beyond my
    abilities. I can sure try to run: HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe). Something tells me that using
    the list of options may be for seasoned computer techs. If so, this may be
    time to take my computer to someone else for help?

    Thanks for your help, Thomboy
     
    Thomboy, Dec 31, 2008
    #3
  4. Thomboy

    Thomboy Guest

    PA Bear:

    I downloaded "HijackThis v2.0.2" then visited the SpywareHammer site, and
    read all the posts for leaving the notepad results of a scan. It seems easy
    to do, but I cannot for the life of me figure out how to leave a post, or
    leave a copy of the notepad results of my HijackThis scan at the site? I
    printed both the "What do I do First?" and the "How to Create and Post a
    Hijackthis log," but still cannot determine how to post those results.

    I did register at SpywareHammer.com, and when I log in, my name is shown at
    the top of the site, but I cannot determine how to leave a copy of my notepad
    scan at the site.

    Any quick instructions you can give me so I can do the post at the
    SpywareHammer site?

    Thanks, Thomboy
     
    Thomboy, Dec 31, 2008
    #4
  5. Is this a Vista machine?
    After following the instructions in
    http://spywarehammer.com/simplemachinesforum/index.php?topic=88.0, click on
    the NEW TOPIC button at top/right on this page to begin a new thread:
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0

    The above and your Windows Update issues notwithstanding, it might behoove
    you to take that "INTERNAL_POWER_ERROR" STOP error literally. If the
    machine's still under warranty or service contract, contact support ASAP;
    otherwise, turn off the machine, leave it off, and take it to a local,
    reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer
    repair shop.

    EDIT: Then again (sorry), see http://support.microsoft.com/KB/942524
    --
    ~PA Bear
     
    PA Bear [MS MVP], Dec 31, 2008
    #5
  6. Thomboy

    Thomboy Guest

    Yes, I am running VISTA Ultimate, and unfortunately, the company that built
    my PC went bankrupt on August 3, 2008.

    With VISTA Ultimate, Defender is loaded which checks for bad software, and
    after a scan, none were found. Also, I did an AVG scan (link from
    SpywareHammer), and no spyware or adware above medium in seriousness were
    found. I currently use the free AVG Anti-Virus from Griswald, and do scans
    daily, and while I might get a few medium threat risks, none are shown as
    serious enough to cause a blue screen.

    I have read about IE 7, and some problems downloading the upgrade, and might
    this be the source of the blue screen, rather than malware (adware or
    spyware)?

    I made a post of of my MicroTrends HijackThis log at the SpywareHammer site,
    and am waiting for a reply.

    Sorry that I am asking so many questions about IE 7, but with all the scans
    I have done, and that nothing serious showing up, I keep wondering if the
    problem wasn't a bad download?

    If it isn't a malware problem, then what would you check next.

    I can certainly take my PC to a reputable computer repair shop, but since no
    more BSOD have occurred in the past two days, I keep wondering about IE 7.

    Thomboy
     
    Thomboy, Dec 31, 2008
    #6
  7. Inline w/snippage
    I managed & owned several fine dining restaurants for 20+ years, then I was
    sales director for an American vineyard well-known for their /methode
    champenoise/ sparklers, one of which gained a gold medal at Vinalies 2000.
    (It's sparkling pinot noir "brother" from the same vintage is chilling for
    tonight.)
    Backups are always good to have.
    You will want to scan all of your backed-up data with a robust (online) AV
    scan before transferring it back to the machine. ESET and Kaspersky
    online-scans are excellent.
    My own consumption of Fleur De Champagne Rosé during the 80s drove the price
    up!
    Back atcha! As a longtime restaurateur, I know better than to venture out
    this evening for Amateur Night.
     
    PA Bear [MS MVP], Dec 31, 2008
    #7
  8. Thomboy

    Thomboy Guest

    PA Bear:

    I find it interesting that through a forum--when trying to fix a malware
    problem--I would stumple upon another restauranteur with such a fine
    knowledge of champagne. If I was closer, I wouldn't hesitate to bring you a
    bottle of a fine champagne from France for all your help, and even better,
    for your continuing patience with me.

    When I lived in Paris, I knew Remy Krug, of the Krug Champagne Cellars,
    which you may know sells it champagne in the U.S. for over $125 for their
    least expensive bottle. Remy and I often joked about the "limited knowledge"
    of US consumers and even some restauranteurs of French champagne. This was
    not said to impress you, but merely to say, that not many out there have your
    understanding of the sparklings. It had to be from your time working for the
    US vineyard?

    One last personal question, what got you interested enough in computer
    problems, after spending more than 20 years in the restaurant business?

    About me: I was in many different phases of the restaurant business, and
    during my last stint, while taking a leave from General Foods to get my MBA,
    developed insulin-dependent diabetes--40 years ago. It threw me such a curve
    ball, and at that time was so difficult to manage, that I continued with my
    education and never want back to the restaurant business. And, while I still
    love fine cuisine and red wine, I am much more careful now about what I eat
    and drink, and wear an insulin pump. I eventually got a pin headed dope
    (PhD), and went on the teach business in several Universities for 28 years
    before I retired five years ago, at 62.

    Who knows, maybe this will lead to more personal dialogue outside this forum?

    Best always, and thanks for allowing me to get to know you on a personal
    level.

    Thomboy

    P.S. I got your messsage from SpywareHammer, and will follow your
    instructions to the letter?
     
    Thomboy, Jan 2, 2009
    #8
  9. I'm sure M. Krug must have been speechless when a blanc de blancs from a
    small, unknown US winery (let alone a Pennsylvania winery) won a Vinalies
    d'Or in 2000!

    Now, get back to work & post the DSS and ESET logs Maurice needs...
    <snip>
     
    PA Bear [MS MVP], Jan 3, 2009
    #9
  10. Thomboy

    Thomboy Guest

    The DSS log was posted this morning, and the ESET scan is running right now.
    I am almost there....

    Thomboy
     
    Thomboy, Jan 3, 2009
    #10
  11. Sorry, I only say the MBAM log last time I checked.
     
    PA Bear [MS MVP], Jan 3, 2009
    #11
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.