Blue Screen of Death! Need somebody's assistance!

Discussion in 'Windows Vista Performance' started by Samwan, Mar 26, 2008.

  1. Samwan

    Samwan Guest

    I have an HP dv6500 which worked fine until I replaced Norton Securit
    System with AVG and Windows Defender. Since then, I have crashes almos
    everyday! I don't know much about Vista and have failed to locate th
    problem. A really interesting thing is, the crash happens everytime
    try to upload something somewhere, like an email attachment or to uploa
    sites like uploadr. Even if uploaded, the files are always corrupted. I
    anyone could please help! I will post some of the bluescreen logs unde
    separate posts
     
    Samwan, Mar 26, 2008
    #1
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  2. Samwan

    Malke Guest

    Since you can identify when this started happening:

    1. Uninstall AVG. Make sure you reboot afterwards.

    2. Use the Norton removal tool to make sure all traces of Norton are gone.
    Make sure you reboot afterwards.
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

    3. Install a different, better antivirus. Recommended programs are NOD32,
    Kaspersky, or Avast if you want a free one.

    See how things go.

    Malke
     
    Malke, Mar 26, 2008
    #2
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  3. Samwan

    Rick Rogers Guest

    Rick Rogers, Mar 26, 2008
    #3
  4. Samwan

    Samwan Guest

    I just ran the removal tool and everything seemed fine for a while. The
    I tried uploading a file on facebook and... crash again!

    Problem signature
    Problem Event Name: BlueScree
    OS Version: 6.0.6000.2.0.0.768.
    Locale ID: 103

    Additional information about the problem
    BCCode: d
    BCP1: FFFBFF6
    BCP2: 0000000
    BCP3: 0000000
    BCP4: 8AC0F69
    OS Version: 6_0_600
    Service Pack: 0_
    Product: 768_

    Files that help describe the problem
    C:\Windows\Minidump\Mini032608-04.dm
    C:\Users\Samwan\AppData\Local\Temp\WER-136875-0.sysdata.xm
    C:\Users\Samwan\AppData\Local\Temp\WER6A27.tmp.version.tx

    Read our privacy statement
    'Microsoft Online Crash Analysis
    (http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
     
    Samwan, Mar 27, 2008
    #4
  5. Samwan

    Rick Rogers Guest

    Hi,

    Send this file to me at using a subject line of 'per req':
     
    Rick Rogers, Mar 27, 2008
    #5
  6. Samwan

    Samwan Guest

    Dear rick, please help me with your email address. I couldn't send it to
    . I apologize if I am not understanding, but I
    greatly appreciate your help with my issue.
     
    Samwan, Mar 27, 2008
    #6
  7. Samwan

    Rick Rogers Guest

    Hi,

    As I've already stated, it's rick at mvps dot org, something about the forum
    you are using is munging what you are seeing. 'Tis why I stick to
    newsreaders.
     
    Rick Rogers, Mar 27, 2008
    #7
  8. Samwan

    Samwan Guest

    Rick, I downloaded the latest Realtek drivers and installed them. But
    nothing seemed to change. Tried to upload file, and bluescreen again:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 49A9ED7E
    BCP2: 00000002
    BCP3: 00000008
    BCP4: 49A9ED7E
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini032808-01.dmp
    C:\Users\Samwan\AppData\Local\Temp\WER-176920-0.sysdata.xml
    C:\Users\Samwan\AppData\Local\Temp\WERB94.tmp.version.txt

    Read our privacy statement:
    'Microsoft Online Crash Analysis'
    (http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409)
     
    Samwan, Mar 29, 2008
    #8
  9. Samwan

    Rick Rogers Guest

    Did you run the Norton removal tool I mentioned earlier in this thread? It's
    known to cause the TCP stack to crash.
     
    Rick Rogers, Mar 29, 2008
    #9
  10. Samwan

    Samwan Guest

    Yes, I did run that before
     
    Samwan, Mar 29, 2008
    #10
  11. Samwan

    Samwan Guest

    yes, i did that immediately after your instruction
     
    Samwan, Mar 30, 2008
    #11
  12. Samwan

    Samwan Guest

    rick, some more info if it would help:

    i have a college cable connection, and its 99.9% up. however, if i
    leave my computer idle for a while, the internet stops working. whenever
    i try the diagnose and repair from network connections, it says i can
    try resetting my adapter. i click on that, and bang! crash again. and
    since uploading files on facebook crashes the computer too, im guessing
    something is wrong with the network adapter maybe?
     
    Samwan, Apr 2, 2008
    #12
  13. Samwan

    Rick Rogers Guest

    Hi,

    Try rebuilding the TCP stack. From an elevated command prompt (right click
    CMD, choose 'run as administrator'), run

    netsh winsock reset
     
    Rick Rogers, Apr 2, 2008
    #13
  14. Samwan

    Samwan Guest

    I rebuilt the stack from the CMD (as an admin). Restarted the pc, and i
    crashed again after a while. Thanks so much for looking into this Rick
    you are the only help im getting right now

    Problem signature
    Problem Event Name: BlueScree
    OS Version: 6.0.6000.2.0.0.768.
    Locale ID: 103

    Additional information about the problem
    BCCode:
    BCP1: 33664F2
    BCP2: 0000000
    BCP3: 0000000
    BCP4: 81C7843
    OS Version: 6_0_600
    Service Pack: 0_
    Product: 768_

    Files that help describe the problem
    C:\Windows\Minidump\Mini040308-01.dm
    C:\Users\Samwan\AppData\Local\Temp\WER-52759-0.sysdata.xm
    C:\Users\Samwan\AppData\Local\Temp\WER1267.tmp.version.tx

    Read our privacy statement
    'Microsoft Online Crash Analysis
    (http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
     
    Samwan, Apr 4, 2008
    #14
  15. Samwan

    Rick Rogers Guest

    Hi,

    Then you might want to try a different network adapter.
     
    Rick Rogers, Apr 5, 2008
    #15
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