Blue Screen of Death Revisited on Vista

Discussion in 'Windows Vista Performance' started by Earl, Jan 18, 2009.

  1. Earl

    Earl Guest

    Well, I thought I had gotten rid of my BSOD, alas. Acouple of days ago I had
    the BSOD come up, further down I have detailed what the screen said.

    The problem now is that when I turn the computer on, it goes thru the normal
    sequence, yadahyadah, then it gets to the screen where all the icons are
    present on the desktop and ready for use - a couple of seconds later BSOD and
    this happens all the time now. The only way I can get in to the computer is
    thru
    SAFE MODE or SAFE MODE with internet connection and nothing else, by that I
    mean no printer and so on. HELP please.

    What the BSOD screen says:
    "A problem has been detected and windows has been shut down to prevent
    damageto you computer.
    A device driveer attempting to corrupt the system has been caught. The
    faulty driver curretnly on the kernet stack must be replaced with a working
    version.
    .....the rest is the usual verbage.
    Then:
    Technical Information:
    *** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001, 0x00000000)

    The rest is again the usual verbage.

    I have tried everything, removing all the peripherals, except Logitech laser
    mouse and keyboard, and monitor of course. I cannot get anywhere and would
    like to avoid reinstalling everything.

    Thank you,
     
    Earl, Jan 18, 2009
    #1
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  2. Earl

    Rick Rogers Guest

    Hi,

    So the key is to found out what driver was loaded when it crashed. This is
    usually found in the dump file created when it occured. If you have the
    means, analyze it for the details. Otherwise, while in safe mode with
    networking, send only the most recent file under C:\Windows\Minidump to me
    via email at rick_at_mvps_dot_org using a subject line of "per req" (no
    other or I will never see it).

    If you are set for full dumps and not minidumps, go to the control
    panel/system/advanced system settings/startup and recovery settings, set
    system failure to create a small memory dump, then reboot normally and allow
    the dump to be created.
     
    Rick Rogers, Jan 18, 2009
    #2
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  3. Earl

    Paul Rayment Guest

    Hi Earl, I had this BSOD come up once and for me it turnt out to be the
    video card device drivers that had become corrupted.

    This could be your problem, so I would suggest uninstalling your video card
    device drivers and use a program like Driver Sweeper to remove all traces of
    the video cards device drivers in the registry and the user profile.

    This has to be done in safe mode to unlock the drivers that are in use when
    the computer is booted in normal mode.

    After that try and reinstall the video card device drivers and see if the
    BSOD screen returns if it turns out it wasn't the video card device drivers
    check all programs that start when Windows Vista starts.

    I agree with Rick you should send the minidump file to him seeing as he is a
    MVP, I'm just an average end user without technical qualifications.

    I can fix most computer problems myself but I do ask for help when it is
    required.

    I hope that works for you.

    Cheers,

    Paul Rayment
     
    Paul Rayment, Jan 18, 2009
    #3
  4. Earl

    Earl Guest

    Thank you Rick Rogers for your help. Will do that as soon as possible.

    Earl
     
    Earl, Jan 19, 2009
    #4
  5. Earl

    Earl Guest

    Thanks Paul will send the dump to Rick and see what he says. I'm fairly new
    at BSOD's so I have to rely on experts.

    Earl
     
    Earl, Jan 19, 2009
    #5
  6. Earl

    Paul Rayment Guest

    Yeah I agree with you Earl especially when they are qualified, not that I
    don't want to become qualified just don't know how to go about it.
     
    Paul Rayment, Jan 19, 2009
    #6
  7. Earl

    Rick Rogers Guest

    I'm not an expert by any means, I'm just another user like yourself. The
    difference is that I've had some training in reading/writing assembly
    language and taken the time to disassemble many of these to discern exactly
    what's going on.
     
    Rick Rogers, Jan 19, 2009
    #7
  8. Earl

    Earl Guest

    Thanks, I'd say you know more than most of us. I have email the minidumps as
    per req to the email address you gave me.

    Earl
     
    Earl, Jan 20, 2009
    #8
  9. Earl

    Rick Rogers Guest

    Hi Earl,

    Your installation of Symantec/Norton is corrupt. The problem stems from a
    driver file that is supplied by their software. The file, srtsp.sys, is
    corrupt and cannot be loaded correctly. Suggestions would be a) opening a
    support case with Symantec or b) removing and reinstalling your antivirus
    software.

    My solution would be to permanently remove the Norton software and find a
    different solution.
     
    Rick Rogers, Jan 20, 2009
    #9
  10. Earl

    Earl Guest

    Hello Rick,

    Got your message - will do what you suggest and will report back, thanks a
    trillion this time.

    Earl
     
    Earl, Jan 21, 2009
    #10
  11. Earl

    Earl Guest

    Hi Rick,

    Well, did exactly as you suggested - then did a chat with Symantec and they
    led me to a site where I downloaded their own uninstall software - did that
    on Safe Mode and lo and behold the computer started after the uninstall with
    no problems at all. Thanks again for all your help. Now I'm undecided
    whether to install Norton AntiVirus 2009 again - I have used it over the
    years on all my other computers and never had a problem with it except this
    time which is the first for me.

    Any suggestions - I've been thinking of AVG - try the free version first and
    then go whole hog if it works ?????

    Regards

    Earl
     
    Earl, Jan 22, 2009
    #11
  12. Earl

    Rick Rogers Guest

    Hi Earl,

    I've used AVG for years, just the free version, pretty much without issue.
    NOD32 from eset also works very well. Symantec's antivirus products have
    been overtaxing and confounding systems for many years, though the 2009
    product is much better than its predecessors. As you've paid for it already,
    you can retry it and if it works then you're fine. System file corruption
    just happens sometimes. Otherwise, remove it and move on to something else.
     
    Rick Rogers, Jan 22, 2009
    #12
  13. Earl

    Earl Guest

    Hi Rick,
    Yes, I might try reinstalling Norton again on one computer and try AVG on
    the laptop. Pity I'd like to try it the other way around but the laptops
    Norton is expiring in 10 days time.

    Thanks again for all the help and may I call on you again in the future if I
    have anymore problems?

    Earl
     
    Earl, Jan 23, 2009
    #13
  14. Earl

    Rick Rogers Guest

    Hi,

    Just post here. If I'm still around I'll probably respond. Have been doing
    this for a long time. If not, there are several others who can help as well.
    That's the power of a community.
     
    Rick Rogers, Jan 23, 2009
    #14
  15. Earl

    Earl Guest

    Thanks again. Will do if I ever need help.

    Regards,
    Earl
     
    Earl, Jan 23, 2009
    #15
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