Blue screen - VSS and CAPI2 errors in event log

Discussion in 'Windows Vista General Discussion' started by tesker, Jan 21, 2008.

  1. tesker

    tesker Guest

    I have Vista Professional and recently started getting a blue screen
    of death every day or two. It almost always happens over night or
    sometimes during the day when the computer is idle (although it did
    happen once when I was in the middle of typing an email). It might
    have started after I added an upgraded video card but I think it was
    actually before that.

    Windows Application log usually (but not always) shows the following
    error 5-10 minutes before the crash:

    Event ID: 8194
    Source: VSS
    Volume Shadow Copy Service error: Unexpected error querying for the
    IVssWriterCallback interface. hr = 0x80070005. This is often caused
    by incorrect security settings in either the writer or requestor
    process.

    Also usually (but not always) see this event error after the VSS
    error:

    Event ID: 11
    CAPI2
    Failed extract of third-party root list from auto update cab at:
    <http://www.download.windowsupdate.com/msdownload/update/v3/static/
    trustedr/en/authrootstl.cab> with error: A required certificate is not
    within its validity period when verifying against the current system
    clock or the timestamp in the signed file.

    Here is what I've already tried:

    1. Updated the video driver,
    2. Rolled back the video driver to an earlier version
    3. Ran http://driveragent.com to scan for out of date drivers and
    updated all devices that had newer drivers available.
    4. Disconnected all USB devices (just had monitor, PS2 keyboard and
    PS2 mouse connected)
    5. Disabled the Volume Shadow Copy service
    6. Turned off System Protection
    7. Scanned for viruses using Avast, AVG Free, Kaspersky Antivirus and
    Trend Housecall (nothing found)
    8. Ran CCleaner to delete all temporary files and fix errors
    9. Ran system file checker SFC /SCANNOW
    10. Defragmented hard drive
    11. Ran Windows error-checking (it found errors and fixed them)
    12. Scanned for Spyware using Spybot and AdAware 2007 (only tracking
    cookies were found).

    I did each of these things one at a time and after each one a blue
    screen happened within a day or two.

    I read somewhere that a recent Windows Update causes this problem and
    that SP1 fixes it. I cannot figure out which update it might be and
    SP1 does not appear to be avalable yet.

    Any suggestions?

    Thanks much in advance.

    Tom Esker
     
    tesker, Jan 21, 2008
    #1
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  2. tesker

    tesker Guest

    Oh I forgot to mention, the blue screen messages vary - but here are
    the last two that I got:

    STOP: 0X0000008E (0X80000003, 0X82057AD2, 0X9D569C40, 0X00000000)

    and on another occasion:

    IRQ_NOT_LESS_THAN_OR_EQUAL_TO

    (if that's any help)

    Thanks

    Tom Esker
     
    tesker, Jan 21, 2008
    #2
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  3. tesker

    tesker Guest

    Also, Since doing this post I removed the nvidia GeForce video card
    that I added around the time the blue screens started and my computer
    blue screened again within 12 hours. Under "Problems and Solutions" I
    found:

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.256.6
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be
    available)
    Mini012108-02.dmp
    sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem,
    opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: a
    BCP1: 66DBFFF2
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 820BA3BF
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1
    *********************************

    When I click on "View a temporary copy of these files" and look at the
    XML file there it is very long so I hate to post it here but maybe
    someone could tell me what to look for?

    Thanks

    Tom Esker
     
    tesker, Jan 22, 2008
    #3
  4. tesker

    LuckMan212 Guest

    Hello
    I would like to add a comment. I believe that this may be caused by th
    Mozy or MozyHome backup software. I tracked down these same events (VSS
    Event 8194, IVssWriterCallback, 0x80070005) and discovered they wer
    being generated by the MozyHome backup software I have installe
    (v1.8.6.21 by the way). I am using Vista 32-bit Ultimate, 4GB RAM, Core
    Duo CPU, 750GB hard drive. If anyone has a solution, please reply.
    have just emailed the Mozy support staff about it

    If it is more generally related to a mis-configuration of VSS, an
    there is some registry settings, NTFS/Security/ACL setting that i
    incorrect, etc... then please post about that as well. I am reall
    seeking a solution to this because I get so many errors in my Event Log
    and it is cluttering them
     
    LuckMan212, Mar 17, 2008
    #4
  5. tesker

    LuckMan212 Guest

    Hello
    I would like to add a comment. I believe that this may be caused by th
    Mozy or MozyHome backup software. I tracked down these same events (VSS
    Event 8194, IVssWriterCallback, 0x80070005) and discovered they wer
    being generated by the MozyHome backup software I have installe
    (v1.8.6.21 by the way). I am using Vista 32-bit Ultimate, 4GB RAM, Core
    Duo CPU, 750GB hard drive. If anyone has a solution, please reply.
    have just emailed the Mozy support staff about it

    If it is more generally related to a mis-configuration of VSS, an
    there is some registry settings, NTFS/Security/ACL setting that i
    incorrect, etc... then please post about that as well. I am reall
    seeking a solution to this because I get so many errors in my Event Log
    and it is cluttering them
     
    LuckMan212, Mar 17, 2008
    #5
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