Blue Screens and Constant App Hangs...

Discussion in 'Windows Vista General Discussion' started by ulTRAX, Feb 13, 2008.

  1. ulTRAX

    ulTRAX Guest

    After three tedious months of Vista I've come to regard it as worst than ME.
    The constant app hangs and blue screens are infuriating... that atop the
    program incompatibilities and some poorly thought out new features like the
    new Explorer and Search... not to mention UAC. Few programs seem to work
    right, not even MSN's own browser/mail client. It takes forever to open mail,
    that's when it decides to show my inbox... and often takes up 50% of CPU
    resources on a dual core PC.

    But perchance Vista is not another piece of MS kludge but merely has become
    corrupted and needs to be reinstalled. So here's a few typical app hang
    reports. Regardless of the program, the vast majority of app hang reports
    have the same Locale... ID:1033

    Can anyone make sense of it? Thanks

    1-30: MSN CRASH GOING TO INBOX
    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: msn.exe
    Application Version: 9.50.39.1900
    Application Timestamp: 45ff946c
    Hang Signature: 762a
    Hang Type: 2
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 791d833e67eae2b029b217accf0cf841
    Additional Hang Signature 2: 4a92
    Additional Hang Signature 3: 262be82814a4a10d2e5d32c636661bc5
    Additional Hang Signature 4: 563d
    Additional Hang Signature 5: f67e887532d8f256a386448cef41e0f3
    Additional Hang Signature 6: 11bc
    Additional Hang Signature 7: ed8e6401be336147510d64d1413a33a1


    2-5: BLUE SCREEN FROM TYPING ADDRESS IN AVANT BROWSER

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 4a
    BCP1: 8218EE63
    BCP2: 80000002
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1



    2-12: WINAVI CRASHES WHILE PROCESSING A FILE
    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: WinAVI.exe
    Application Version: 0.0.0.0
    Application Timestamp: 46429082
    Hang Signature: cc48
    Hang Type: 1
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 03bc14ffb0c99d747abe39c27b3ecef4
    Additional Hang Signature 2: 5656
    Additional Hang Signature 3: 813da360af196b663ab33c729d982b2d
    Additional Hang Signature 4: cc48
    Additional Hang Signature 5: 03bc14ffb0c99d747abe39c27b3ecef4
    Additional Hang Signature 6: 5656
    Additional Hang Signature 7: 813da360af196b663ab33c729d982b2d
     
    ulTRAX, Feb 13, 2008
    #1
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  2. Service pack release is in just a couple of weeks

    many people already have the final version installed, like me.. hehe

    this fixes lots of the vista crappy problems... so either wait or try to
    find the final version of SP1 thats floating around the internet (be careful
    though of FAKES and RC (prereleases))
     
    Previously Tiberius, Feb 13, 2008
    #2
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  3. ulTRAX

    R. C. White Guest

    Hi, ulTRAX.

    Well, I can't help with most of it, but...

    • Locale ID

    The locale ID is specified on the Regional Settings page, and affects how
    numbers, calendars, sorting, and time are displayed in the site. For
    example, if you have a U.S. English language site (language ID 1033), and
    you change the locale ID to French (Canada) (locale ID 3084), the Events
    list and Calendar views reflect the French notations for dates, numbers,
    time, and so on.
    From
    http://technet2.microsoft.com/windo...33bd-416a-affe-001b8d1363ad1033.mspx?mfr=true

    Didn't take long to find that with Google: locale 1033

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP
    (Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)
     
    R. C. White, Feb 13, 2008
    #3
  4. ulTRAX

    AlexB Guest

    After 6 months with Vista on 4 machines now I have come to regard it as
    much, much superior to XP. I am running high intensity applications with
    Graphics and constant downloads not to mention a lot of number crunching. I
    am also doing a lot of development.

    Why is that it works so well for millions? I mean just if you go thru some
    of the posts, people give rave reviews.

    Could it be malware that has infected your computer? Why don't you try this.

    Also try to run it in safe mode with Internet. In case if delousing won't
    help you can do a simple thing: Boot it to safe mode and leave it overnight.
    Vista will talk to teh server and there is a non-zero chance it will fix
    itself.

    Now, this is the malware removal recommendations:

    My policy is not to use any 3-rd party anti-malware except Spybot S&D.
    Windows Vista offers sufficient protection against malicious software
    writers some of them I am sure watch this forum very carefully.

    Download Microsoft Windows Baseline Security Analyzer. It is Beta 2.1 for
    Vista and I think it is safe to download. Run it.

    <http://www.microsoft.com/downloads/...AF-9DBE-4DCE-889E-ECF997EB18E9&displaylang=en>

    It will give you all your vulnerabilities, especially in your firewall
    settings. You should read the report and if it suggests any changes, you
    should consider them.
    Your Windows firewall setting will be analyzed.

    Download Microsoft® Windows® Malicious Software Removal Tool (KB890830). It
    will want to run upon install. Choose the FULL scan although it may give you
    a threatening message that it might take a few hours. It will scan your
    entire computer in about half an hour or less if you do not have a lot of
    stuff in it.

    <http://www.microsoft.com/downloads/...e0-e72d-4f54-9ab3-75b8eb148356&displaylang=en>

    Some reassuring information: Malicious Software Removal Tool
    <http://www.microsoft.com/security/malwareremove/default.mspx>
    The Microsoft Windows Malicious Software Removal Tool helps remove specific,
    prevalent malicious software from computers that are running Windows Vista,
    Windows Server 2003, Windows XP, or Windows 2000
    http://support.microsoft.com/?kbid=890830

    You can also go to Protection Center (Microsoft)
    <http://onecare.live.com/site/en-US/center/howsafe.htm?s_cid=mscom_msrt>
    and click "Protection Scan." There will be a dropdown menu and a button:
    "Launch Full Scan or Vista." You can do it if you wish.

    Download and install Spybot Search & Destroy, a great piece of software
    which is free for individuals but corporations pay fees. You may be asked
    for donations but it is up to you. It is very up to date and every week you
    will have to download new updates, sometimes even more often. You should
    check for updates every time you run it. It will give you all su*kers
    leached into your registry and ask you if you wanted to remove them. Many of
    them have masqueraded themselves under MS Windows names like
    Windows.something. Do not hesitate to kill them all. You can trust SB S&D.

    http://www.spybot.info/en/index.html

    It also allows you to IMMUNIZE your system. It means that when you go to a
    website and they try to download some kind of a Trojan to you SB S&D will
    either kill it silently, or ask you if you want to do it or will kill it and
    give you a notice. It is better to let it kill them all in silence.

    Listen to Mark Russinovich's (MS) webcast: Advanced Malware Cleaning

    <http://www.microsoft.com/emea/spotlight/sessionh.aspx?videoid=359>

    Downloading any 3-rd party "free" anti-spyware program is an invitation for
    disaster.

    The AV (antivirus industry) is on the way to the cemetery:
    The slow death of AV technology:
    http://www.theregister.co.uk/2007/06/08/death_of_av/
    Vista did it in.

    Last note: it has been suggested around here by some unscrupulous trolls
    that the Microsoft Malicious Software Removal Tool (MSRT) and SB S&D do not
    clean the registry. MSRT and SB S&D work on different principles. MSRT in
    full mode reads RAM memory and detects patterns in the files that match
    known viruses and other malware configuraions. This is why it takes so long
    to run. If malicious code is detected it is also quite likely that it has a
    representation in the registry. The only way to remove a particular piece of
    malware is to CLEAN the registry off of this key.

    SB S&D works by going thru the registry and locating known names that match
    its database of malicious software. After all culprits are found the user is
    asked if he/she want to remove the malicious software. If you say OK, then
    the registry IS CLEANED of this set of malicious execs. The execs themselves
    are killed in the respective folders.

    In this sense both tools do CLEAN the registry. They do not do any
    "housekeeping" which is absolutely superfluous and unnecessary. It is NOT
    recommended by MS and most of the experienced users as well.
     
    AlexB, Feb 13, 2008
    #4
  5. ulTRAX

    zachd [MSFT] Guest

    Are you having any crashes/hangs with in-box Windows components? The three
    references below are all add-ons to Vista. They're potentially interesting,
    but I'm wondering if there's Vista-specific issues that it might be possible
    to help you with.

    I'll take a quick gander at these tomorrow, so if you have chance to pipe up
    with a Vista-specific issue before then, that'll potentially get added to
    the research queue too. =)

    The Avant Browser causing a blue screen is probably the most suspect here.
    A browser shouldn't be doing that. Alex's idea about a possible malware
    infestation sounds pretty plausible to me.

    Cheers,
    -Zach
     
    zachd [MSFT], Feb 13, 2008
    #5
  6. ulTRAX

    ulTRAX Guest

    Thanks for the response AlexB... but the system is clean right down to
    checking for rootkits. The new PC, which I bought in Nov, has always been
    buggy. Leaving aside the matter of the app hangs and blue screens, many
    programs just won't shut down in task manager. It takes a reboot. However
    some programs such as Photoshop run well with no problems. So it could be
    that your programs happen to fall into that latter category while many of
    mine don't.

    I'd really hate to think MS rushed Vista to market but in my opinion it's
    acting more like a beta release than a market ready one. But I'm not ignoring
    the possibility that Vista has become corrupted which is why I was hoping to
    get some insight into the crash reports I posted.

    visit my blog at http://reinventing-america.blogspot.com
     
    ulTRAX, Feb 13, 2008
    #6
  7. ulTRAX

    ulTRAX Guest

    By in-box are you referring to things like Explorer and WMP? Explorer
    crashes at least once or twice a day from simple tasks like moving/renaming
    files. WMP blue screened just from trying to go to full screen. From my crash
    report collection:

    2-09: BLUE SCREEN TRYING TO MAKE WMP GO TO FULL SCREEN
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 4a
    BCP1: 8218EE63
    BCP2: 80000002
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    Any suggestions are welcome.


    visit my blog at http://reinventing-america.blogspot.com/
     
    ulTRAX, Feb 13, 2008
    #7
  8. ulTRAX

    zachd [MSFT] Guest

    The blue screens are markedly less interesting because that's pretty much
    guaranteed to a rather serious problem. You're either looking at hardware
    failure, driver failure, or serious malware. I'll check it out.

    Actual crashes (not blue screens) would be absolutely the most interesting
    here - do you have data on those? The Explorer crashes sound very
    interesting.

    Thanks for the data so far, I'll check it out shortly. =)

    -Zach
     
    zachd [MSFT], Feb 13, 2008
    #8
  9. ulTRAX

    zachd [MSFT] Guest

    Yeah, bccode (bluescreen crash code) 0x4a represents a call returning to
    usermode with a bad interrupt request level (IRQL - the returned value (BCP
    parameter 2 below) is higher than PASSIVE_LEVEL (0) ).

    This is most definitely not a crash in the player's code. This would
    typically be caused by a bogus driver.

    You can potentially use a kernel debugger to get the stack if you actually
    were trying to debug this, but I can't imagine that's of interest. You
    probably simply want to isolate out which driver is bad. Since you said it
    was caused by the player going to full screen, that to me would set the
    target driver of interest to likely be the video card driver.

    What video card are you using? What video card driver version do you have?
     
    zachd [MSFT], Feb 14, 2008
    #9
  10. ulTRAX

    zachd [MSFT] Guest

    The MSN crash isn't a full AppHangB1 problem report, is it? That's missing
    several important data elements for that problem event type. Did you Check
    for Solutions in the Problem Reports and Solutions center control panel?
    That will usually hook you up with a problem bucket number, which can be
    illuminative.

    The Avant Browser bluesceen is the same 0x4a "Bad IRQL return from driver"
    crash I detailed in my other response just now.

    The same incomplete data set is a problem with the WinAVI hang. A AppHangB1
    problem event should also have a stack hash, which is critical for diagnosis
    of hangs.

    So so far I'm pretty certain you've either got a bogus or broken driver, or
    bad hardware. A really good local computer shop could likely sort this out
    using a kernel debugger if figuring out which driver/hardware is broken is
    beyond you.
     
    zachd [MSFT], Feb 14, 2008
    #10
  11. ulTRAX

    zachd [MSFT] Guest

    Following up to Mr. Bonehead (myself) here... Sorry, my bad on the hang
    events - I forgot that Hang Signature is the fancy name for stack hash.

    The WinAVI hang is in completely non-Microsoft code(?), no idea what it's
    doing there. It's probably just suffering from your existing system issue.

    The MSN hang is a hang waiting on a data copy in memory. Potentially you've
    got faulty memory on this system... ?

    I'd suspect that sorting out the 4a blue screen might also solve this issue
    too.

    Right now this collection of issues does seem to be hardware or
    driver-based. That's frustrating to me since there's not too much MS can do
    to work around those failures. Anyways, hopefully the 4a issue isn't that
    hard to suss out, and if you have crashes directly in MS, those should
    hopefully be easier to sort out. =\
     
    zachd [MSFT], Feb 14, 2008
    #11
  12. ulTRAX

    AlexB Guest

    I checked your blog. Sorry, you won't find me sympathetic. I am a hard core
    Republican without a religious bend.

    A member of my family spent a year in Iraq. He is a fairly high ranking
    officer in the US Armed Forces.

    Your blog su*cks. You are playing into terrorists hands. Who wants us out of
    Iraq? Osama bin Laden. You are one of his associates.
     
    AlexB, Feb 14, 2008
    #12
  13. ulTRAX

    AlexB Guest

    It seems I cannot see some of the posts in this thread. It appears you are
    responding to some meaningful info.

    Has he posted actual event log error messages?
     
    AlexB, Feb 14, 2008
    #13
  14. Welcome to Vista...yee ha
     
    thetruthhurts , Feb 14, 2008
    #14
  15. ulTRAX

    NoStop Guest

    Wrong again AlexB. If anyone wants the US in Iraq it's bin Laden. It helps
    him build his organization tremendously and gives them a training ground.
    You Republicans are such idiots.

    Cheers.

    PS. ulTRAX, great blog. Thanks!


    --
    Frank's Brain Activity Plotted (watch the red line):
    http://i68.photobucket.com/albums/i4/Astronomy2/PreformanceMonitor.jpg

    How a Windows Firewall protects your computer:
    http://tinyurl.com/2z9qdn

    AlexB (another Vista expert): "I ruined at least 5 or 6 installations of
    Vista
    before I realized what was going on."
     
    NoStop, Feb 14, 2008
    #15
  16. ulTRAX

    zachd [MSFT] Guest

    Yep, I included that in my responses at the bottom. Answer at top for quick
    consumption, relevant context on bottom for reference. =)

    If you have trouble reading it, http://deja.com should also have archives
    available so you can check the original post. =)
     
    zachd [MSFT], Feb 14, 2008
    #16
  17. ulTRAX

    AlexB Guest

    It is a great blog for terrorists and America haters.

    "Hate America first," is a fair characteristic of yours.
     
    AlexB, Feb 14, 2008
    #17
  18. ulTRAX

    AlexB Guest

    Thank you very much.


     
    AlexB, Feb 14, 2008
    #18
  19. ulTRAX

    NoStop Guest

    Quick, put your tinfoil hat back on! The commies might be zapping you from
    the space station.

    Cheers.

    --
    Frank's Brain Activity Plotted (watch the red line):
    http://i68.photobucket.com/albums/i4/Astronomy2/PreformanceMonitor.jpg

    How a Windows Firewall protects your computer:
    http://tinyurl.com/2z9qdn

    AlexB (another Vista expert): "I ruined at least 5 or 6 installations of
    Vista
    before I realized what was going on."
     
    NoStop, Feb 14, 2008
    #19
  20. ulTRAX

    ulTRAX Guest

    I'm not going to debate politics here even though it should be obvious to all
    but the flag wavers that Bush allowed Bin Laden to escape, provided time for
    Al Quida to regroup, has damaged US security by bogging us down in a needless
    war, and inspired a new generation of terrorists. None the less, thanks for
    the technical help!
     
    ulTRAX, Feb 17, 2008
    #20
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