Bluescreen and Crash-PLS HELP HAPPENING SINCE I BOUGHT INSPIRON 15

Discussion in 'Windows Vista Performance' started by Jeannette Murphy, Mar 10, 2008.

  1. This is the error I am receiving and I will post more information below

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 2057

    Files that help describe the problem (some files may no longer be available)
    Mini031008-01.dmp
    sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a
    copy of the files could harm your computer.

    Extra information about the problem
    BCCode: 101
    BCP1: 00000060
    BCP2: 00000000
    BCP3: 82C70120
    BCP4: 00000001
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1
    Server information: cdb723f8-6109-44a8-be61-784619256dba

    Hello Paul,

    I hope you are good. I am close to wits end with Microsoft related to a
    possible problem with Windows Vista.

    I bought a Dell Inspiron 1501 last year, and Windows Vista Home Premium came
    fully installed.

    From the first week of turning it on my computer crashed- with the same kind
    of problem. I boutght my laptop at the end of oct 07. The problem was that
    whenever it was on for extended periods of time the screen would just stick
    and then there would be the bluescreen. It would not have any error messages
    but just lots of ----and llll dashes on the screen. This would stay like
    this for about 6 or 7 seconds then the computer would automatically restart.
    Once it has restarted it will say that it didnt shut down properly and it
    would check for solutions which it never finds.

    I have spoken to Dell numerous times about this. I have ran hardware tests
    and none of the hardware is failing. I have taken all the software off the
    computer and then put everything back on, but to no avail the same problem
    occurs.

    I have taken off all the add-ons that came with the computer when I
    uninstalled all the software so I dont think it relates to any of them.

    Could you possibly suggest something or someone that I can contact. I have
    also checked the Windows site but the bluescreen error messages they have are
    all specific for e.g oxooo type errors which this one isn't. Dell say they
    cannot really help me any further on the hardware side because there is no
    specific error with the bluescreen.

    I am at a loss of what I should do.

    This seems to happen to me at least 3 times a week when I am using my
    laptop. If I have had it on for a long period of time it can happen twice in
    a day.

    I would be very thankful for any advice that you could assit me on.
     
    Jeannette Murphy, Mar 10, 2008
    #1
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  2. Jeannette Murphy

    Mark Guest

    You are going to have to collect a little more information:
    1. Any critical errors showing up in Event Viewer?
    2. Any conflicts in Device Manager?
    3. When this occurs, immediately reboot to BIOS and see what the CPU
    temperature is doing.
    4. Review the Minixxxxx.dmp file for any driver issues.
     
    Mark, Mar 10, 2008
    #2
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  3. Hi Mark,

    I am relatively new at all of the tools you mentioned below. I will the
    actions I have done for you below.

    1.There are two critical errors within Event Viewer and this relates to
    Kernel-Power the computer not having enough power when trying to go to sleep.
    I think both of those might have been me using the laptop without the
    adapter cord plugged in.One was in Nov 07 and the other in Feb.

    2.For device manager I looked at all the little + boxes and within the
    device status for most of them it said they worked properly. I don't know
    how to check for conflicts. Within system devices, one of the pieces of
    hardware ATI I/O Communications Processor SMBus Controller no drivers have
    been installed for that . No drivers are installed on direct memory access
    controller, programmable interrupt controller, system speaker, numeric data
    processor, system timer - which makes sense as the time on my computer never
    seems to be correct and I always have to synchronize it whilst connected to
    the net. I don't know if there is an easier way to check for conflicts?!?!

    For points 3 & 4 I don't know how to reboot to BIOS. To access the memory
    dump files - I couldn't get that done and the tech guy who took over my
    computer who worked at Dell couldn't get it done either so I am not sure how
    to open the Mini-dump files.

    Thanks
    Regards
    Jeannette
     
    Jeannette Murphy, Mar 10, 2008
    #3
  4. Jeannette Murphy

    Mark Guest

    1. Good job on the Event Viewer!
    2. If there was a conflict, you would have seen text in the status box
    stating there was a conflict.
    3. Usually when you computer boots, there is an initial screen with either a
    logo or some strange text talking about hard drives and memory. At the
    bottom of the screen it tells you to press DEL to enter Setup. (Usually)
    During this screen, you can press DEL and it will take you to the BIOS.
    Wander around until you find the info on you CPU temp so you know how to get
    there next time it dies. Press the keys required to exit this program and Do
    Not Save any changes you may have made. The computer will reboot.
    4. Minidump file:
    To read this file takes a special program and that might be a bit of a
    stretch to get you there.

    Basically, I'd tell you to start with memory sticks and then move on to
    other hardware to find the device causing problems, but these typically all
    lead to STOP codes and you state you're getting gibberish. That made me
    think it is overheating (power supply or CPU.) Unfortunately, it's probably
    well past the warranty, but you did complain almost immediately and it has
    yet to be fixed. Tell Dell to make it work or give you a new one. Dell
    should have been able to read the MiniDump file and see what the error codes
    were being sent out on the crash. If it's overheating or there is a short,
    it may not get a chance to write the information. I think it's going to take
    the dealer to fix this one. (But it doesn't sound like Dell is the place to
    go.)
     
    Mark, Mar 11, 2008
    #4
  5. Hi Mark,

    I tried to find one of those screens. There are two different things I can
    go into - one of them is a Diagnostics tool but I dont think anything there
    is specifically for the BIOS to see the CPU temp. The other one just asks
    where you would like to boot the computer from - there is something within
    there marked BIOS but I can't change it.

    I guess I will try speaking to Dell tomorrow to see what else they can do.

    Thanks

    Jeannette
     
    Jeannette Murphy, Mar 11, 2008
    #5
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