Bluescreen unexpected shutdowns

Discussion in 'Windows Vista General Discussion' started by Frustrated, Feb 24, 2008.

  1. Frustrated

    Frustrated Guest

    Operating on an emachine with vista home premium for the six months that we
    have had this machine we have been having these seemingly random and always
    unexpected bluescreen errors. I just recently started to look into it and
    have followed suggestions from the fine folks at Gateway to attempt full
    factory recovery and startup repair procedures to no avail. The following is
    the combined text from four (4) shutdowns over the course of 2 hours this
    morning, there does not appear to be any one software or application that
    triggers these events. Seems to be some educated assistance for these matters
    in the forum search that I conducted here only hope someone can give me a
    case specific fix. see error reports below, thanks

    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    2/24/2008 10:09 AM

    Status
    Report Sent

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini022408-01.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: 124
    BCP1: 00000000
    BCP2: 83108A60
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1
    Server information: 8c0093da-125c-42d6-9b0d-26aa065d818e



    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    2/24/2008 10:22 AM

    Status
    Report Sent

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini022408-03.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: 124
    BCP1: 00000000
    BCP2: 830DD028
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1
    Server information: 428eb43c-c2c4-4375-9d0a-b8cb5e8ede20


    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    2/24/2008 10:50 AM

    Status
    Report Sent

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini022408-04.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: 124
    BCP1: 00000000
    BCP2: 8325FB40
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1
    Server information: 1996a66d-2867-4882-9158-9a33bdc3909d


    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    2/24/2008 10:58 AM

    Status
    Report Sent

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini022408-05.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: 124
    BCP1: 00000000
    BCP2: 832FFD18
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1
    Server information: b806e066-a800-4c1b-937a-1269cec6c89d
     
    Frustrated, Feb 24, 2008
    #1
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  2. Rightclick a Command Prompt icon on start, then 'run as administrator' Type
    the command:

    perfmon /rel

    This may help diagnose your problems.

    Also on start is /all programs/Maintenance/Problem Support and Solutions.

    --
    Was this helpful? Then click the "Yes" Ratings button. Voting helps the web
    interface.
    http://www.microsoft.com/wn3/locales/help/help_en-us.htm#RateAPost

    Mark L. Ferguson

    ..
     
    Mark L. Ferguson, Feb 24, 2008
    #2
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  3. Frustrated

    The information you posted is from the Problem Reports and Solutions
    component which is information and files that are sent to Microsoft to be
    entered into their internal database. This information is fairly useless
    unless a support person has access to that internal database.

    What we can use here is some information from the blue screen. A blue screen
    error is usually in the following format.

    A number that that is included in any knowledgebase articles that may have
    information on fixing this error.
    Example: STOP: 0x0000007E

    Following this number there should be a brief description of what component
    the error occured in.
    Example: IRQL_NOT_GREATER_OR_EQUAL

    If you post these 2 bits of information it will go a long way in determining
    what caused the error.

    You can also look in the Event Viewer for any errors that occured at the
    time the blue screen happened.

    Open Control Panel/Administrative Tools/Event Viewer.

    In the Event Viewer open Custom Views / Adminisdtrative Events. Look for any
    error events with a 'red' icon that correspond to the date/time of the blue
    screen. If you find any, double click the error message. At the bottom of
    that dialog box, press the Copy Button. Paste the results back here in a
    reply.

    Example:

    Log Name: Application
    Source: Application Error
    Date: 1/10/2008 12:54:52 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: xxx-PC
    Description:
    Faulting application WMIADAP.EXE, version 6.0.6000.16386, time stamp
    0x4549af43, faulting module ntdll.dll, version 6.0.6000.16386, time stamp
    0x4549bdc9, exception code 0xc0000043, fault offset 0x00008fc7, process id
    0xc5c, application start time 0x01c853cb07287de7.
     
    Ronnie Vernon MVP, Feb 24, 2008
    #3
  4. Frustrated

    Frustrated Guest

    This is the latest info I was able to get from the event viewer. Two (2)
    shutdowns this AM and both appear to have the same info from the event log.
    Please Help.

    Log Name: Security
    Source: Microsoft-Windows-Eventlog
    Date: 3/2/2008 2:15:47 PM
    Event ID: 1101
    Task Category: Event processing
    Level: Error
    Keywords: Audit Success
    User: N/A
    Computer: Jeff-PC
    Description:
    Audit events have been dropped by the transport. The real time backup file
    was corrupt due to improper shutdown.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Eventlog"
    Guid="{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}" />
    <EventID>1101</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>101</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4020000000000000</Keywords>
    <TimeCreated SystemTime="2008-03-02T19:15:47.320Z" />
    <EventRecordID>680</EventRecordID>
    <Correlation />
    <Execution ProcessID="928" ThreadID="1548" />
    <Channel>Security</Channel>
    <Computer>Jeff-PC</Computer>
    <Security />
    </System>
    <UserData>
    <AuditEventsDropped
    xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events"

    xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
    <Reason>34</Reason>
    </AuditEventsDropped>
    </UserData>
    </Event>

    Thanks,
    Frustrated
     
    Frustrated, Mar 2, 2008
    #4
  5. Frustrated

    That event is a result of the blue screen shutdown, not the cause. Can you
    post the information I requested from the blue screen?
     
    Ronnie Vernon MVP, Mar 3, 2008
    #5
  6. Frustrated

    Frustrated Guest

    The Bluescreen flashes so quickly that I am unable to view any details. It is
    also so unpredictable that I cannot intentionally force it to happen, in
    order to photograph it
     
    Frustrated, Mar 3, 2008
    #6
  7. Frustrated

    Open Control Panel, click Classic View in the left side menu. Open System
    and select Advanced System Settings in the left side menu.

    In Start Up and Recovery, click the Settings Button. In the System Failure
    section, remove the check mark from Automatically Restart. This will leave
    the blue screen up long enough to write down the pertinent details.
     
    Ronnie Vernon MVP, Mar 4, 2008
    #7
  8. Frustrated

    jowen Guest

    I have also incountered this problem. It seems to go in spurts of when it
    happens. One morning it happened a 1/2 a dozen times. It occured twice last
    week and once again this morning. Like Frustrated, the blue screen is up so
    little time I cannot get any information down. I have changed my settings so
    it does not automatically restart and I will hope (I guess) for it to happen
    again so that I can write down the information. I'm just glad to know I'm
    not the only one having problems.
    I will post the information from my blue screen whenever it happens again.
     
    jowen, Mar 4, 2008
    #8
  9. Frustrated

    mxiaokang Guest

    Hi,

    You can try a popular BKF file recovery tool called Advanced BKF
    Repair to repair your BKF file. It is a powerful tool to repair
    corrupt or damaged BKF files.

    Detailed information about Advanced BKF Repair can be found at
    http://www.datanumen.com/abr/

    And you can also download a free demo version at http://www.datanumen.com/abr/abr.exe

    Alan
     
    mxiaokang, Mar 7, 2008
    #9
  10. Frustrated

    jowen Guest

    Here is the following information that is on the bluescreen when the computer
    decides to randomly shut down... my sister in law is having the same problem
    and she is getting the same message on her blue screen as well, on saturday
    it was happening so often she could not even use her computer - she called
    Dell and they had her do a system restore to the previous day and said it was
    some sort of software issue - here we are just a few days later and her
    computer starts doing it again (but only occasionally this time) my is very
    random as well as to when it happens - nothing seems to prevoke it and it
    usually only happens once-ish a week

    the bluescreen message says something about BIOS (now, I know nothing much
    about computers so i have no idea what it is talking about) but i know that
    recently either windows or dell support had me install a bios update (not
    sure if this was before or after the problems) - but if i downloaded this
    bios update - i'm sure my sister in law did too because she also has a dell

    here is the bluescreen information - someone please help!!!!!

    A problem has been detected and windows has been shut down to prevent damage
    to your computer.
    DRIVER_POWER_STATE_FAILURE
    If this is the first time you’ve seen this stop error screen, restart your
    computer. If this screen appears again, follow these steps:
    Check to make sure any new hardware or software is properly installed. If
    this is a new installation, ask your hardware of software manufacturer for
    any windows updates you might need.
    If problems continue, disable or remove any newly installed hardware of
    software. Disable BIOS Memory options such as caching or shadowing. If you
    need to use Safe Mode to remove or disable components, restart your computer,
    pres F8 to select Advanced Start Options, and then select Safe Mode.
    Technical Informationâ€
    ***STOP: 0x0000009F (0x00000003, 0x9CACA938, 0x9CDE6900, 0x9C655B70)
    Collecting data for crash dump…
    Initializing disk for crash dump…
    Beginning dump of physical memory.
    Dumping physical memory to disk: 100
    Physical memory dump complete.
    Contact your system admin or technical support group for further assistance.
     
    jowen, Mar 13, 2008
    #10
  11. Frustrated

    Bob Guest

    What anti-virus application or security suite is installed? There are some
    that cause a myriad of problems.
     
    Bob, Mar 13, 2008
    #11
  12. Frustrated

    jowen Guest

    My sister in law runs McAfee that came with her dell. I was running McAfee
    as well when the problems started, but since then I have switched to CA
    Internet Security Suite (antispam, antivirus, firewall...)
     
    jowen, Mar 13, 2008
    #12
  13. Frustrated

    Bob Guest

    Bob, Mar 13, 2008
    #13
  14. Jowen

    Check the following article to see if these conditions apply. Follow the
    instructions there to install the update.

    You receive a Stop 0x9F error when you wake a Windows Vista-based computer
    that is connected to an IEEE 1394-based device:
    http://support.microsoft.com/kb/929762
     
    Ronnie Vernon MVP, Mar 13, 2008
    #14
  15. Frustrated

    jowen Guest

    Bob,
    McAfee is completely off of my computer - I have CA and I am using Windows
    Defender and Windows Firewall but I still have this issue
     
    jowen, Mar 13, 2008
    #15
  16. Frustrated

    jowen Guest

    The following URL does not work... do you have another one that links to the
    article.
    Thanks
     
    jowen, Mar 13, 2008
    #16
  17. Hi Jowen

    I just tried the URL and it works? Try copying and pasting the URL into the
    address bar.

    If that does not work, go to the Microsoft Home Page and use the search for
    the article number. (929762)
     
    Ronnie Vernon MVP, Mar 13, 2008
    #17
  18. Frustrated

    jowen Guest

    Sorry about that, I got the link to work.
    So I installed and the Windows Update Standalone Installer than runs when I
    click 'open' and then 'run' like is says to... there is a pop up that says
    'the update does not apply to your system'
    but the updated sounded like the error i'm getting?!?! any thoughts?
     
    jowen, Mar 13, 2008
    #18
  19. Frustrated

    jowen Guest

    is there anyone out there who can help??
    please see previous posts - still having this blue screen shut down issue on
    vista (32 bit) on dell inspiron 1401 laptop (sister in law having same
    problem on dell inspiron 1501 laptop also running vista 32 bit)
    We don't know what is triggering the blue screen shut down but I previously
    posted what the blue screen displays before the computer restarts...
    PLEASE HELP!
     
    jowen, Mar 21, 2008
    #19
  20. Frustrated

    Bill Guest

    What have Dell had to say? - I presume you have spoken to them.
     
    Bill, Mar 21, 2008
    #20
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