Bluetooth mouse looses connection after Vista sleep state

Discussion in 'Windows Vista Hardware' started by roger, Jan 18, 2008.

  1. roger

    roger Guest

    I have a very annoying problem with my Microsoft Wireless Intellimouse
    Explorer for Bluetooth. When after putting my computer in sleep mode the
    bluetooth mouse does not reconnect.

    The only thing I can do is pull the batteries out of the mouse and put them
    back in and only then it decides to reconnect.

    I am running Windows Vista Ultimate 64-bit with the latest 64-bit MS
    Wireless IntelliMouse drivers.

    When logging onto the computer after completely shutting down the computer
    (not sleep mode) the mouse reconnects just fine.
     
    roger, Jan 18, 2008
    #1
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  2. roger

    CSB Guest

    I have the same issue on my new Dell XPS M1330 with Vista OS. Bought the
    Microsoft Bluetooth Notebook Mouse 5000 and installation went smoothly, but
    when waking the laptop after hibernation, the mouse does not re-connect.

    The first time, the device did not show up in Bluetooth Devices so going
    through the install process again worked. Now the mouse shows up, but still
    will not connect. I've turned off the mouse and gone through the install
    process; Device Manager says the mouse is working and connected, but it
    doesn't work.
     
    CSB, Jan 23, 2008
    #2
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  3. roger

    Norman Guest

    Similar problem using Vista Ultimate on an Acer 7720 laptop with MS's
    Bluetooth 5000 mouse. Connection of device was lost after a "sleep mode"
    shut off. On re-start laptop had a low battery charge and Bluetooth device
    could not be found. Pulling out and re-inserting mouse batteries was
    required in order for OS to find the device and restore connection. Was
    laptop's low battery charge a known factor?

    TIA,

    Norman
     
    Norman, Jan 25, 2008
    #3
  4. roger

    roger Guest

    The batteries in my mouse are brand new. Also, I have the Bluetooth
    receiver connected to the onboard USB port so having some flakey USB hub is
    not the issue either.

    It's a shame because Vista's sleep mode is extremely fast and convenient.
    Beats having to cold boot into the operating system every time.

    I guess pulling the mouse batteries out and then putting them back in every
    time the computer comes out of sleep mode is an inconvience we'll just have
    to live with for the time being. :-(
     
    roger, Jan 26, 2008
    #4
  5. roger

    defrag1720 Guest

    I have a Dell 1720 that is three weeks old and have had bluetooth mouse
    problems since day one. I have been in daily contact (they call me) with
    Dell support since last Wednesday. They have tried numerous things and
    the problem is getting better. It will only kick out now once every 3 or
    4 turn offs. It is coming out of sleep mode ok about 95% of the time. It
    seems the problem is mostly centered on how Vista handles the radio card
    when waking or getting turned on. I had read something about this on
    Microsoft support and they had a patch (uncertifed) but it did not
    help.
    Frag
     
    defrag1720, Feb 10, 2008
    #5
  6. roger

    samwardill Guest

    I have the same problem with a USB mouse. Any solutions?
     
    samwardill, May 2, 2008
    #6
  7. roger

    aleggitt Guest

    I have the same type of problem with an HP wireless mouse, after my
    Vista goes into sleep mode. It no longer detects the mouse - my keyboard
    can type letters, but the buttons for volume and sleep (and other
    hotkeys) no longer function.
    I have to restart or shut down and everything is fine, until it goes
    into sleep mode again. Any help or ideas appreciated! :(
     
    aleggitt, Jun 5, 2008
    #7
  8. roger

    tanuj_chadha Guest

    did you go ahead & check the sleep state properties under powe
    management. It can be an issue that vista cannot wake up the drive
    needed when it comes back from sleep or hibernate mode. It would wor
    once you restart the system because the application file is a part o
    the startup programs. Try to disable all those things you don't nee
    using msconfig. & check if that helps
     
    tanuj_chadha, Jun 5, 2008
    #8
  9. roger

    pscobee Guest

    I have the same issues, but have traced it down further...

    When I put vista in sleep and then wakeup, the bluetooth device loose
    all bluetooth connections

    put it back to sleep and then wake and all is returned to normal. bu
    of course two rounds of sleep/wake is annoying..

    when it doesn't work, you can go to control panel (bluetooth ico
    disappears from the toolbar) and try and add or change settings, but yo
    get a bluetooth device error.

    of course, sleep/wake cycle again and all is normal

    Common to many types of laptops, must either be Vista, Microsof
    Bluetooth stack or some combo
     
    pscobee, Jan 18, 2009
    #9
  10. roger

    defrag1720 Guest

    Well I found out it has nothing to do with Vista. I am using Windows
    now and the Mouse still does not connect after sleep state. It could b
    a Microsoft thing that's in both Vista and Win 7
     
    defrag1720, Jan 18, 2009
    #10
  11. roger

    Curious Guest

    I have a MC Bluetooth mouse on my Vista 32 bit HP SP1 system and I normally
    use it to wake up my system from sleep mode.
     
    Curious, Jan 19, 2009
    #11
  12. roger

    defrag1720 Guest

    Well guess it must be this Dell and the bluetooth gear they installe
    in it
     
    defrag1720, Jan 19, 2009
    #12
  13. roger

    Curious Guest

    My post should have said MS Bluetooth mouse and not a MC Bluetooth mouse.
    My MS Bluetooth mouse works only with the USB Bluetooth dongle that came
    with it AFAIK since my desktop dos not have built in Bluetooth support.
    My son and daughters laptops with built in Bluetooth work fine fine with
    Logitech Bluetooth mice.
     
    Curious, Jan 19, 2009
    #13
  14. roger

    John Guest

    Be sure all the bluetooth devices shown in Device Manager have the latest
    drivers. Also check any power mgmt settings that may affect the bluetooth
    hardware.
     
    John, Jan 19, 2009
    #14
  15. roger

    JerryF Guest

    I think you are right.
    I have a MS 5000 bluetooth mouse and have no trouble
    with Vista Premium and the mouse working on wakeup from
    either sleep or hibernation. My netbook uses a Broadcom
    blue tooth chipset. See if you can track down which
    chipset is used in your Dell, and find newer drivers.
     
    JerryF, Jan 19, 2009
    #15
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