Bought Windows Vista Premium and disc with cdkey was missing

Discussion in 'Windows Vista General Discussion' started by DecepticonLBC, Feb 16, 2007.

  1. I recently bought Windows Vista Premium and found the disc missing along with
    the cdkey. I went back and they told me to call MS. They told me to call them
    up and give them my Certificate of Authenticaion number and MS will give me
    my cdkey to install. Problem is, I dont have the disc either.
     
    DecepticonLBC, Feb 16, 2007
    #1
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  2. This is not a Microsoft issue - if the store you bought the product
    from supplied you with an empty box as you describe - go back to the
    store end take it up with them.
    If you bought a TV and got home to find an empty box - would you ring
    the manufacturer or go back to the shop to get the goods you paid for
    ?
     
    Mike Brannigan, Feb 16, 2007
    #2
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  3. DecepticonLBC

    Recoil Guest

    The certificate of Auth. is on a sticker on the top of the plastic case on
    the copy I bought from Best Buy not on the DVD.
     
    Recoil, Feb 16, 2007
    #3
  4. DecepticonLBC

    JP Guest

    Are you serious? Take it back to the store with your receipt and demand a replacement.
     
    JP, Feb 16, 2007
    #4
  5. Is there a COA on the case?
    Open the case and turn it over, the Product Key should be affixed to the
    back side of the compartment.
    If the key is not there, is there any evidence a key was ever there?
    The key is difficult to remove without leaving some evidence that is was
    there at one time.

    If you have the COA, Microsoft may be able to send you a CD and Product Key.

    But the best and quickest is to return it where purchased and insist on an
    exchange or refund.
     
    Jupiter Jones [MVP], Feb 16, 2007
    #5
  6. DecepticonLBC

    Lang Murphy Guest

    Please disclose to this NG the identity of the vendor from which you
    purchased Vista. Needless to say, I will not entertain -any- thoughts of
    buying Vista from that vendor.

    Thanks,

    Lang
     
    Lang Murphy, Feb 16, 2007
    #6
  7. DecepticonLBC

    BChat Guest

    I recently bought Windows Vista Premium and found the disc missing along
    with
    the cdkey. I went back and they told me to call MS. They told me to call
    them
    up and give them my Certificate of Authenticaion number and MS will give me
    my cdkey to install. Problem is, I dont have the disc either.

    Some stores have ''display only" items on the shelves. Go back to the store,
    with the receipt,
    and see if somehow, you ended up with one of those. Follow the advice
    already given about
    looking for evidence of the Key sticker. Good Luck.
     
    BChat, Feb 16, 2007
    #7
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