boxes to enter username and password don't show

Discussion in 'Internet Explorer' started by bneuhausen, Jul 26, 2008.

  1. bneuhausen

    bneuhausen Guest

    I am running IE7 with Windows Home Basic. About two weeks ago, on certain
    web sites--aol.com and my employer's portal--the boxes for entering my
    username and password don't appear, so I can't log in. My antivirus and
    malware protection is up to date, and I tried the Windows diagnositcs running
    in safe mode with startup items, system items, and add-ons disabled. I also
    tried the clean boot approach. The problem occurs even with the items
    disabled. Has anyone else encountered this problem?
     
    bneuhausen, Jul 26, 2008
    #1
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  2. bneuhausen

    Don Varnau Guest

    Hi,
    Is a pop-up window being blocked? Is the IE7 pop-up blocker off?

    If you have third-party toolbars with a pop-up blocking feature (Google,
    Yahoo, etc) try uninstalling them instead of just disabling them. The Yahoo
    toolbar has been known to block pop-ups even when disabled.

    Next, with the warning that a reset will delete autocomplete data, such as
    passwords and you will have to reinstall browser add-ons, work through this
    article:
    936213- How to optimize or reset Internet Explorer 7:
    http://support.microsoft.com/kb/936213/en-us

    Hope this helps,
    Don
    [MS MVP- IE]
     
    Don Varnau, Jul 26, 2008
    #2
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  3. bneuhausen

    bneuhausen Guest

    I have no third party pop-up blockers, and I have already worked through the
    article and tried all the "optimizing" steps.

     
    bneuhausen, Jul 27, 2008
    #3
  4. bneuhausen

    Don Varnau Guest

    Hi,
    Try placing the sites in the Trusted Sites zone.
    Are you running a Norton security suite/firewall?

    Don
    [MS MVP- IE]
     
    Don Varnau, Jul 27, 2008
    #4
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