BSOD after booting after installing Windows Updates

Discussion in 'Windows Vista General Discussion' started by woutf, Feb 14, 2007.

  1. woutf

    woutf Guest

    My computer isn't working anymore after I installed some Windows Updates

    I got a popup saying new updates were available (Dreamscene, and some Office
    stuff) so I installed them. After rebooting, I got a BSOD during the logon

    Stop C000021A { Fatal System Error}
    The NT initial command process system process terminated unexpectedly with a
    status of 0xc0000001 (0x000000 0x000000)

    I then booted to safe mode which worked fine. I tried uninstalling the
    updates, but I get an error saying Windows Installer can't be used in Safe
    Mode. I then tried to use a restore point but none could be found. Which is
    weird, seeing Vista makes restore points before installing updates.

    So now I have a system which only works in safe mode, and gives a BSOD when
    started normally. The weird thing is that the BSOD doesn't happen right away.
    When I see the logon/user account screen it takes about 30 secs for the BSOD
    to occur.

    So if I just leave it there at the logon screen I'll get a BSOD. If I
    quickly type in my password and login, my account will be loaded and the BSOD
    will still occur after about 30 secs but now in the desktop environment.

    So it doesn't seem to be related to my account, or stuff that gets loaded at
    I tried disabling all startup software using msconfig in safe mode, but it
    had no effect.

    I haven't installed any new hardware or drivers lately. The only thing I
    installed yesterday were the Updates and the Java runtime.

    So I'm looking for a solution to this problem. Either, something to make the
    BSOD go away, or something to remove the updates. Is there any way I can use
    the Windows Intstaller service during Safe Mode.

    I tried this method (
    but that doesn't seem to be working for Vista
    woutf, Feb 14, 2007
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  2. Richard G. Harper, Feb 14, 2007
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  3. woutf

    woutf Guest

    Yes, doesn't make a difference. I still get the BSOD

    woutf, Feb 14, 2007
  4. Hey Woutf,

    Do you have any third party applications as spyware and anti-virus running?

    If so, specifically what are the programs?

    What you describe is more than highly unusual for Vista's reliability and
    user friendly functionality.
    Jonathan Schwartz 2, Feb 14, 2007
  5. woutf

    Chad Harris Guest

    If you have a Vista DVD, you can try the Recovery link that allows you to
    use Win RE's Startup Repair or if no joy, System Restore from there which
    sometimes works when F8's Safe Mode>System Restore options (all 4 should be
    tried) won't.

    You can run Startup Repair by putting your Vista DVD in after the
    language screen in setup. You can also run System Restore from the same

    You run the startup repair tool this way (and system restore from here is
    also sometimes effective):

    How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)

    Note The computer must be configured to start from a CD or from a DVD. For
    information about how to configure the computer to start from a CD or from a
    DVD, see the information that came with the computer.
    2. Restart the computer. To do this, click Start, click the arrow next to
    the Lock button, and then click Restart.

    This usually means that you enter bios setup by whatever key or keys
    (sometimes there is more than one key that will do it for your model--go to
    pc manufacturer site) and configure CD to be first in the boot order.

    See for ref:
    Access/Enter Motherboard BIOS

    Note If you cannot restart the computer by using this method, use the power
    button to turn off the computer. Then, turn the computer back on.

    3. Set your language preference, and then click Next.

    Note In most cases, the startup repair process starts automatically, and you
    do not have the option to select it in the System Recovery Options menu.

    4. Click Repair your computer.

    5. In the System Recovery Options dialog box, click the operating system
    that you want to repair, and then click Next.

    6. In the System Recovery Options menu, click Startup Repair to start the
    repair process.

    7. When the repair process is complete, click Finish.

    Additional References for Startup Repair With Screenshots:

    How to Use Startup Repair:

    ***Accessing Windows RE (Repair Environment):***

    1) Insert Media into PC (the DVD you burned)

    2) ***You will see on the Vista logo setup screen after lang. options in the
    lower left corner, a link called "System Recovery Options."***

    Screenshot: System Recovery Options (Lower Left Link)

    Screenshot: (Click first option "Startup Repair"

    How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)

    3) Select your OS for repair.

    4) Its been my experience that you can see some causes of the crash from
    theWin RE feature:

    You'll have a choice there of using:

    1) Startup Repair
    2) System Restore
    3) Complete PC Restore

    You could also:

    Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
    use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
    choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command

    These methods are outlined in

    A description of the Safe Mode Boot options in Windows XP/and Vista

    You will need this reference:

    How to start the System Restore tool at a command prompt in Windows XP

    The command to use for system restore at the safe mode cmd prompt is:


    The reason for doing this is one of these choices may work, when the other
    doesn't. My experience is that people do not fully try F8 when they think
    or have said they have. It is that they can almost always reach Windows
    Advanced Options though.

    Good luck,

    Chad Harris, Feb 15, 2007
  6. woutf

    iquine Guest

    What you describe is more than highly unusual for Vista's reliability and
    user friendly functionality. <<

    Same problem, practically since day one, on my new HP Pavillion dv2221
    laptop. I believe that it happened sometime after the most recent
    Windows updates.

    I have not installed any further spyware or similar products.

    Also, the LiveUpdate, included with the Norton Protection Center which
    is packed with Vista on this laptop, fails. The updates get
    retrieved, but fails (LU1812: An update failed to install). The
    Symantec advice suggests uninstalling all the Norton Products, then re-
    installing from the cd. Unfortunately, aside from the Recovery DVDs I
    created, this laptop doesn't come with CDs or DVDs for recovery or re-
    installation of any of the packaged programs. The problem happened
    earlier than the burning of the Recovery DVDs.

    I performed a Startup repair, which seemed to have fixed some file
    successfully, but the Fatal Error still occurs from time to time.

    Unless there are any other suggestions, it might be necessary to take
    the blasted thing back to CompUSA.
    iquine, Mar 4, 2007
  7. woutf

    mickrussom Guest

    STOP c000021a "Fatal System Error" "NT Initial Command Process"

    I was using vista no problem until this morning. Over 2 months of
    uptime. Games, internet,

    utilities, etc all working.

    Now safe mode only works.

    In regular mode, the machine reboots (whether you log on or not) with
    the following error:
    c000021a Fatal System Error

    There is no help anywhere for this, and this is a critical dire problem
    for microsoft. I've never

    seen a problem like this where safe mode with networking works perfect
    and a BSOD like this

    happens in regular mode but the BSOD is very non specific.

    The Hardware is a:
    D975XBX2 Intel
    X6800 Intel
    GeForce 8800GTX Nvidia
    DDR2800 ECC (ECC memory) with ECC enabled Elpidia
    PX-760A Plextor
    WD Raptor 73GB Western Digital
    Seagate Barracuda ES 750GB Seagate

    In other words, if you say the hardware is the problem, I'd be
    suprised. I burned this hardware

    down with Knoppix and XP and Windows 2003, no issues. Anyways here is
    the problem report


    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem,
    opening a copy of the files

    could harm your computer.

    Extra information about the problem
    BCCode: c000021a
    BCP1: 94C2FFE0
    BCP2: C0000001
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1
    Server information: 4f3748b4-1d9f-486f-aa33-db77a1f2acb9
    mickrussom, Apr 11, 2007
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