BSOD on Sony VGN-AR21S laptop after clean install of Vista Premium

Discussion in 'Windows Vista Installation' started by smth_jz, May 15, 2007.

  1. smth_jz

    smth_jz Guest

    I have attempted to upgrade to Vista Premium on my Sony VGN-AR21S laptop,
    using the Vista express guide and CD's provided by Sony. Prior to the
    install, I re-built my WIn XP MCE partition using an image I created when I
    purchased the laptop (Nov 2006). So I have set-up a dual-boot environment.

    1. The clean install of Vista Premium worked without a problem
    2. Installation of the supplied drivers and pre-installed applications also
    went fine

    However, whenever I attempt to use the Program Uninstall, within the control
    panel, I get the blue screen of death, and cannot identify why. It occurs
    while the program list is being generated, any ideas
    what could be causing this problem, or know how to resolve it? How is the
    program list generated?
     
    smth_jz, May 15, 2007
    #1
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  2. smth_jz

    Chad Harris Guest

    Hi Smith_jz--

    You said you set up a dual boot. I'm not sure what Sony provides as far as
    CDs--if you meant Sony provides upgrade CDs as opposed to a DVD. I'd like
    to know. If any of them are so-called recovery discs from Sony, I'd stear
    clear of them. I never use recovery discs in helping anyone fix anything
    and I don't let my dog touch them for Frisbees. I'd also sooner use a
    frisbee than a recovery disc to fix XP or Vista.

    If your dual boot is XP did you install XP first as you should?

    I don't know what about Add/Remove Programs is blue screening you if that's
    what you mean by "Program Uninstall." I know some 3rd party programs have
    their own uninstall mechanism, but if not, I'd use Add/Remove. For problem
    uninstalls I often use the (from MSFT--you can google it --the Windows
    Installer Cleanup Utility).

    Do you know what message is on the blue screen or does it disappear
    immediately? You can set the BSOD to stay on the screen so you can read it
    but at any rate, why not go for the ten repair options there are to fix
    Vista no boots?
    To set the BSOD to stay on the box you have to be in Windows. You hit
    Windows + Pause Break key together at lower left and upper right of
    keyboard>Advanced System Settings in the aquamarine blue background on the
    left>Startup and Recovery settings button on dialogue box bottom>take
    checkmark out of box on bottom of box imfrt heading system failure that says
    "automatically restart."

    If you have a Vista DVD try Startup Repair. If that doesn't work, try
    SafeMode>System Restore from the Recovery Environment, and you always have
    the F8 advanced options ( five of them including Last Known Good
    Configuration) and a repair install (with the DVD) as well.

    In addition you can use the Bootsect tool to manually repair the boot sector
    by accessing the command prompt from the DVD or from F8 and typing at the
    prompt:

    ****Ten Methods to Repair BSOD No Boots or Serious Problems in Windows
    Vista****

    ***Startup Repair and System Restore from the Win Recovery Environment on
    the DVD***

    You can run Startup Repair by putting your Vista DVD in after theanguage
    screen in setup. You can also run System Restore from the same
    location.

    You run the startup repair tool this way (and system restore from here is
    also sometimes effective):

    http://support.microsoft.com/kb/925810/en-us

    How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
    http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

    Note The computer must be configured to start from a CD or from a DVD. For
    information about how to configure the computer to start from a CD or from a
    DVD, see the information that came with the computer.
    2. Restart the computer. To do this, click Start, click the arrow next to
    the Lock button, and then click Restart.

    This usually means that you enter bios setup by whatever key or keys
    (sometimes there is more than one key that will do it for your model--go to
    pc manufacturer site) and configure CD to be first in the boot order (this
    will allow you to boot from the Vista DVD as well):

    See for ref:
    Access/Enter Motherboard BIOS
    http://www.michaelstevenstech.com/bios_manufacturer.htm

    Boot Order in Bios (Set Boot from HD 1st)
    http://www.short-media.com/images/mm/Articles/build_computer/bios/bios03.jpg

    Note If you cannot restart the computer by using this method, use the power
    button to turn off the computer. Then, turn the computer back on.

    3. Set your language preference, and then click Next.

    Note In most cases, the startup repair process starts automatically, and you
    do not have the option to select it in the System Recovery Options menu.

    4. Click Repair your computer.

    5. In the System Recovery Options dialog box, click the operating system
    that you want to repair, and then click Next.

    6. In the System Recovery Options menu, click Startup Repair to start the
    repair process.

    7. When the repair process is complete, click Finish.

    Additional References for Startup Repair With Screenshots:

    How to Use Startup Repair:

    ***Accessing Windows RE (Repair Environment):***

    1) Insert Media into PC (the DVD you burned)

    2) ***You will see on the Vista logo setup screen after lang. options in the
    lower left corner, a link called "System Recovery Options."***

    Screenshot: System Recovery Options (Lower Left Link)
    http://blogs.itecn.net/photos/liuhui/images/2014/500x375.aspx

    Screenshot: (Click first option "Startup Repair"
    http://www.leedesmond.com/images/img_vista02ctp-installSysRecOpt2.bmp

    How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
    http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

    3) Select your OS for repair.

    4) Its been my experience that you can see some causes of the crash from
    theWin RE feature:

    You'll have a choice there of using:

    1) Startup Repair
    2) System Restore
    3) Complete PC Restore
    ___________________

    In addition you can use the Bootsect tool to manually repair the boot sector
    by accessing the command prompt from the DVD or from F8 and typing at the
    prompt:

    Bootsect.exe is available from the \Boot\folder of the Windows Vista DVD and
    can be run from within System Recovery or Windows XP on a dual boot.


    1. Use Bootsect.exe to restore the Windows Vista MBR and the boot code that
    transfers control to the Windows Boot Manager program. To do this, type the
    following command at a command prompt: Drive:\boot\Bootsect.exe /NT60 All

    In this command, Drive is the drive where the Windows Vista installation
    media is located.

    Note The boot folder for this step is on the DVD drive.
    2. Use Bcdedit.exe to manually create an entry in the BCD Boot.ini file for
    the earlier version of the Windows operating system. To do this, type the
    following commands at a command prompt.

    Note In these commands, Drive is the drive where Windows Vista is
    installed. • Drive:\Windows\system32\Bcdedit /create {ntldr} –d "Description
    for earlier Windows version"

    Note In this command, Description for earlier Windows version can be any
    text that you want. For example, Description for earlier Windows version can
    be "Windows XP" or "Windows Server 2003".
    • Drive:\Windows\system32\Bcdedit /set {ntldr} device partition=x:

    Note In this command, x: is the drive letter for the active partition.
    • Drive:\Windows\system32\Bcdedit /set {ntldr} path \ntldr
    • Drive:\Windows\system32\Bcdedit /displayorder {ntldr} –addlast

    3. Restart the computer.
    ____________________________
    ******Using the BootRec.exe Tool

    Using the System Recovery Tool from the Repair link on the DVD after the
    language choice in the lower left hand corner you can select command prompt
    and you have the following options:

    Bootrec.exe (You can use this tool to recover Vista even when you do not
    receive the error message that is the title of the 2nd linked MSKB below):

    How to use the Bootrec.exe tool in the Windows Recovery Environment to
    troubleshoot and repair startup issues in Windows Vista

    http://support.microsoft.com/kb/927392/en-us

    Error message when you start Windows Vista: "The Windows Boot Configuration
    Data file is missing required information"
    http://support.microsoft.com/kb/927391/en-us
    _____________________________________________________________
    ***Using the F8 Environment or a Repair Install from the DVD:***

    See for ref:
    Access/Enter Motherboard BIOS
    http://www.michaelstevenstech.com/bios_manufacturer.htm

    Boot Order in Bios (Set Boot from HD 1st)
    http://www.short-media.com/images/mm/Articles/build_computer/bios/bios03.jpg

    Repair Install
    http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

    Repair Install (Method 2):
    http://support.microsoft.com/default.aspx/kb/315341

    III Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
    by startin gth ePC and tapping F8 once per second:

    You could also:

    Think: I have 4 different ways to get back my XP at F8 and try 'em in order.
    1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
    prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
    Configuration


    Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
    use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
    choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
    Prompt.

    These methods are outlined in

    A description of the Safe Mode Boot options in Windows XP/and Vista
    http://support.microsoft.com/kb/315222/

    How to Use System Restore

    http://bertk.mvps.org/

    Frequently Asked Questions Regarding System Restore from MSFT:

    http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx

    Using System Restore

    http://tinyurl.com/dvekb

    System Restore for Windows XP

    http://www.kellys-korner-xp.com/xp_restore.htm

    How to start the System Restore tool at a command prompt in Windows XP

    http://support.microsoft.com/default.aspx?scid=kb;en-us;304449


    Repair Install: (This option has the best chance of succeeding and it
    preserves everything in your OS--you do not lose anything with this option):

    Make sure the DVD you have is a Vista DVD

    Pitfalls: If the DVD came from friend or relative or P2P, you may have
    problems. P2P besides being illlegal in many countries including the U.S.
    can be corrupt. If CD came from friend or relative, they may have given
    you the CD to use but if product key is in use, MSFT is not going to accept
    it for activation. Make sure you clean the CD carefully using proper
    cleaning fluid and strokes that radiate from center like spokes on a wheel.

    Again a repair install has the most likely chance to succeed in XP, (and can
    work in Vista) but you need
    to have a Vista DVD.

    First, in order to do a Repair Install You must boot to the bios setup and
    position booting from the "CD" first in the boot order--it probably will not
    say DVD but might.

    Booting to Bios Setup:

    For 85% of PC's and all Dells you can tap the F2 key to reach bios setup.

    How To Enable DVD/CD Rom Support (put CD boot first) in bios setup boot
    order:

    http://xphelpandsupport.mvps.org/how_do_i_enable_cdrom_support_i.htm

    Screen Shot of bios setup boot order:
    http://www.poy.net/proxy/bios2.jpg

    Repair Install Does Not Lose Anything; you may need to try 2-3 times but
    that's rare.

    How To Repair Install
    http://support.microsoft.com/kb/315341#XSLTH3127121122120121120120
    Screen Shot Repair Install
    http://www.windowsreinstall.com/winxppro/installxpcdrepair/indexfullpage.htm

    Good luck,

    CH
     
    Chad Harris, May 15, 2007
    #2
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