BSOD with possible volsnap.sys as possible cause

Discussion in 'Windows Small Business Server' started by naphtali, Jun 20, 2008.

  1. naphtali

    naphtali Guest

    Environment: Single server with SBS 2003 R2 SP2 on an HP ML350G5.

    Approximately once a month the server produces a 0x000000D0 BSOD. Examining
    the .dmp file with WinDBG points to volsnap.sys as a possible cause. Running
    !thread and !process did not yield the Image name other than "Idle".

    I cannot find any correlation to activities or processes on the server. One
    BSOD was at 5:00am and the others at random times during the work day.

    Any ideas?
     
    naphtali, Jun 20, 2008
    #1
    1. Advertisements

  2. naphtali

    Mike Guest

    Mike, Jun 21, 2008
    #2
    1. Advertisements

  3. I'm not familiar with what HP provides, but using the vendors diagnostic
    software to attempt to verify the integrity of the underlying hardware is
    always in order.
     
    Bill Sanderson, Jun 22, 2008
    #3
  4. Hello Customer,

    Thank you for posting here. Let's also thank Mike and Bill for the input.

    According to your description, I understand that you get BSOD error once a
    month on your SBS. If I have misunderstood the problem, please don't
    hesitate to let me know.

    Since this issue happens once a month, it will be hard to troubleshoot. We
    may need to spend more time on it. Meanwhile, this is a bottom error
    message, you may need memory dump on it. So if you would like to call CSS
    for assistance, I would be appreciate and think it is a more effective
    ways. To obtain the phone numbers for specific technology request please
    take a look at the web site listed below.

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see http://support.microsoft.com for
    regional support phone numbers.

    However I will do my best to be of assistance if you still want to continue
    here.

    Based on my research, I suggest we try the following steps to see if we can
    resolve this issue:

    1. This issue may related to some hardware failure. Please contact HP to
    check and ensure all parts of the hardware on SBS are running fine.

    2. Some 3rd-party software on SBS may cause the issue. I suggest you
    uninstall any unimportant 3rd-party software on SBS to monitor this issue.
    Clean boot on SBS will be good to isolate this issue.

    To clean boot the problematic computer, please use the steps below:
    a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
    (without the quotation marks). Click OK.

    b. In the System Configuration Utility (MSConfig) window, click to select
    the Selective Startup button.

    c. Click to clear the check mark from the "Load startup items" below
    Selective Startup.

    d. Click the Services tab, click to check the "Hide All Microsoft Services"
    box, and remove all the check marks from the remaining Non-Microsoft
    Services. Please note that the Exchange services could be marked as
    non-Microsoft. Please do not disable those services.

    e. Click OK to close the MSConfig window. Click Yes when you are asked to
    restart your computer in order to enable the changes.

    f. After restarting, please check whether this issue will reoccur.

    If we cannot resolve the issue after we perform the steps above, please
    help me collect some information for further investigation:

    1. Please capture screenshots of the error messages and send the pictures
    to me at

    2. Gather MPS network report on SBS:

    a. Download MPSrepot_network from
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_NETWORK.EXE

    b. Run MPSRPT_NETWORK.exe.

    c. The tool will automatically collect the information. This procedure will
    take 10~15 minutes.

    d. Open Windows Explorer, navigate to the folder:
    %SystemRoot%\MPSReports\Network\Reports\Cab\

    e. Send the .cab file directly to me at

    I hope these steps will give you some help.

    Thanks and have a nice day!

    Best regards,

    Terence Liu (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Terence Liu [MSFT], Jun 23, 2008
    #4
  5. Email from customer:
    ========================

    Terence,

    This is Naphtali from the MS forums. Thanks for your help. I have tested
    the server with software diagnostics provided by HP and they do not point
    to any hardware issue. Your other suggestions are not really possible with
    a production server, so I have attached the MPS Report.

    Thank you,
     
    Terence Liu [MSFT], Jun 24, 2008
    #5
  6. Hello Chris,

    Thank you for your update.

    From the event log I find the following error:
    ====================
    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 6/20/2008
    Time: 11:24:17 PM
    User: N/A
    Computer: ACHSERVER
    Description:
    Error code 000000d0, parameter1 00000008, parameter2 d0000002, parameter3
    00000000, parameter4 80891aaf.
    ====================

    Based on my knowledge, some 3rd-party driver or software will cause this
    issue. There are 2 known issue:

    Known issue 1: CommView Loopback Driver 2000/XP/2003 as root cause of the
    issue:

    Module[220] [C:\WINDOWS\SYSTEM32\DRIVERS\TS_LB.SYS]
    Company Name: TamoSoft
    File Description: CommView Loopback Driver 2000/XP/2003 (Intel, 32-bit)
    Product Version: (1.2:3.2)
    File Version: (1.2:3.2)
    File Size (bytes): 24096
    File Date: Tue Jun 19 23:35:40 2007
    Module TimeDateStamp = 0x46782ea2 - Tue Jun 19 15:29:38 2007
    Module Checksum = 0x0000a6c3
    Module SizeOfImage = 0x00011000
    Module Pointer to PDB = [k:\lb\driver.1232\objfre_wnet_x86\i386\ts_lb.pdb]
    Module PDB Guid = {03999096-BF1A-456C-B77E-2CD9AE182016}
    Module PDB Age = 0x1

    Known issue 2: Print processor installed by an HP printer/driver in the
    following registry location: HKLM\Clusters\Resources\<GUID>
    Once this was removed from the registry, the symptoms and issue was
    resolved.

    * HP Printer .DLL information:
    Module: [C:\WINDOWS\SYSTEM32\HPZCON04.DLL]
    Company Name: Hewlett-Packard Company
    File Description: HP DeskJet Printing System for Windows
    Product Version: (2.75:0.0)
    File Version: (2.75:0.0)
    File Size (bytes): 262144
    File Date: Wed Sep 19 22:02:16 2001

    If the 2 known issues above do not suit for you, you will need debug
    analyses for the unexpected restart. It's hard to analyze debug in
    newsgroup. So if you would like to call CSS for assistance, I would be
    appreciate and think it is a more effective ways. To obtain the phone
    numbers for specific technology request please take a look at the web site
    listed below.

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see http://support.microsoft.com for
    regional support phone numbers.

    Additional, I think the clean boot on SBS may help to narrow down this
    issue. If you like, you can try it.

    Thank you very much for your understanding.

    Please do not hesitate to post in SBS newsgroup if you need any assistance
    in the future. I look forward to working with you again.

    Thank you and have a nice day,

    Best regards,

    Terence Liu (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Terence Liu [MSFT], Jun 24, 2008
    #6
  7. naphtali

    naphtali Guest

    Terrence,

    Thanks again for your help. Both the registry entry and dll were not on the
    server in question. I talked to other MS support personnel and am currently
    testing a fix of the latest HP RAID controller drivers (6.12.4.32) along with
    the MS hotfix 932755.

     
    naphtali, Jul 1, 2008
    #7
  8. Hello Chris,

    Thank you very much for sharing your resolution. I appreciate your time on
    this issue.

    I'm glad to hear that the latest HP RAID controller drivers and hotfix
    KB932755 resolved this issue.

    Please do not hesitate to post in SBS newsgroup if you need any assistance
    in the future. I look forward to working with you again.

    Thank you and have a nice day,

    Best regards,

    Terence Liu (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    <D$>
     
    Terence Liu [MSFT], Jul 1, 2008
    #8
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.