Calling All Techs...Internet Problem

Discussion in 'Windows Vista General Discussion' started by Tom, Jan 16, 2009.

  1. Tom

    Tom Guest

    I work for both a computer repair shop in Vermont (part-time) and an
    internet
    service provider, both of which are having customers call in and tell us
    that their
    internet is no longer working, yet their nic shows connected and they can
    ping
    yahoo, google, etc with successful replies. NO browsers work.

    12 calls now within the past 24 hours.

    -Cleared arp cache using dos method
    -reset security settings and advanced ie settings
    -completed winsockfix
    -flushed dns cache
    -checked/emptied hosts file

    It effects wired and wireless connections, produces no errors within
    browsers,
    just blank white window. Latest Mcafee and Norton definitions in place with
    all
    the latest windows updates.

    Thanks in advance, good luck!
     
    Tom, Jan 16, 2009
    #1
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  2. Tom

    Someone Guest

    people are having problems due to bad weather today..

    have several people say that to me too
     
    Someone, Jan 16, 2009
    #2
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  3. Tom

    Peter Foldes Guest

    Tom
    Did you take a hard look at the above. What happens if their live scanning is
    disabled.

    --
    Peter


    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.
     
    Peter Foldes, Jan 16, 2009
    #3
  4. This could mean network problems, such as DNS or router failures, beyond the
    control of the user. They will clear, but there would be nothing you could
    do to address the symptoms.

    HTH
    -pk
     
    Patrick Keenan, Jan 16, 2009
    #4
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