can log into 1 account but not the other

Discussion in 'Windows Vista Administration' started by Shelly, Mar 2, 2008.

  1. Shelly

    Shelly Guest

    I started up my pc this morning and tried to log into my account but it would
    not let me. Frustrated I attempted to log into my husbands account and it
    worked just fine. I have run every scan possible and can find no problems.
    I am running home premium on a pc that is 3 weeks old. I set up both user
    accounts with admin. previlages because it seemed to make the pc run a little
    faster. Everything has been working great til today. Does anyone have any
    ideas?
     
    Shelly, Mar 2, 2008
    #1
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  2. Shelly

    Marek Guest

    I have the same problem - just started today. When I try to log on I get a
    message "The User Profile Service servicefailed the logon. User profile
    cannot be loaded."
     
    Marek, Mar 2, 2008
    #2
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  3. Shelly

    Shelly Guest

    so did u fix it?
    --
    PLEEZE HELP!!!!!


     
    Shelly, Mar 2, 2008
    #3
  4. Shelly

    Marek Guest

    Yes, I fixed it. :)

    It seems to be caused by a horrendous bug in Vista that saves your User
    Account Profile as a backup, and then changes your normal User Account to a
    temporary user account with nothing in it.

    Here's what I did: (It looks complicated but it's quite easy really)

    1. Boot up in Safe Mode. To do this, hit the F8 key while the computer is
    booting, and then scroll down to the "Safe Mode" option and press enter. On
    my computer the user account icon appeared, but bigger than normal, and I
    clicked it and it loaded my desktop in safe mode. It came up with an error
    bubble saying that my user account hadn't loaded properly, but I just ignored
    this.

    2. Click the Start Button and in the white "Start Search" space at the
    bottom type "regedit" (without the quotation marks). This will open the
    registry editor.

    3. In the left-hand pane, navigate by clicking the little triangles next to
    the following folders:
    HKEY_LOCAL_MACHINE
    SOFTWARE
    Microsoft
    Windows NT
    CurrentVersion
    ProfileList

    You should now have a list of folders all starting with S-1-5- and then a
    number.
    (You might need to drag the divider between the 2 panes of the window across
    so you can read the whole folder name)
    Look at the end of each name and you should see one with .bak at the end of
    it, and there will be another one above it with exactly the same name but
    without .bak at the end.
    The one that's got .bak at the end is your old User Profile that Vista has
    now made into a backup, and the one without .bak after it is the new empty
    User Profile that Vista has created.
    Just to check that this is the case, have a look in the right-hand pane for
    each of the 2 folders and look at what's written after "ProfileImagePath".
    For the folder with .bak at the end it should say C:\Users\ and then your
    usual User Account name, and for the one that doesn't have .bak at the end it
    should say C:\Users\TEMP.

    What you need to do now is to rename the folders in the left-hand pane so
    that the one with .bak at the end changes back to being the one containing
    your proper User Profile and the new one without .bak at the end becomes the
    backup. Do do this follow the next step:

    4. Right click on the folder with .bak at the end and then click "rename",
    and just change the ".bak" part to ".bk" - i.e. just remove the "a" from the
    middle - (this is just to allow you to change the other one to have .bak at
    the end). Press enter or click on some blank part of the screen for the
    change to take effect.
    Then, right click the one that doesn't have .bak at the end and click
    "rename". Remove the .bak from the end and press enter or click anywhere on
    some blank part of the screen to accept the change.
    Then, right click on the one that now has .bk at the end, choose "rename"
    and add the "a" back into the middle, so it now has .bak at the end. Press
    enter or click on blank park of screen to accept the change.
    Close the regedit window.

    5. Click the Start Button and then "Restart".
    It should work now. Hopefully :)
     
    Marek, Mar 2, 2008
    #4
  5. Shelly

    The fix for this problem is documented in the following article.

    A temporary profile is loaded after you log on to a Windows Vista-based
    system:
    http://support.microsoft.com/kb/947242
     
    Ronnie Vernon MVP, Mar 3, 2008
    #5
  6. Shelly

    Marek Guest

    The article you linked to seems to describe a different problem to the one I
    had. My problem was that I could not log on at all - when I clicked my user
    logon icon at bootup I got a message "The User Profile Service service failed
    the logon. User profile cannot be loaded", with an "OK" button which, when
    clicked, caused a message saying "Logging Off" and a return to the logon
    icon. I didn't get as far as the desktop. Anyway, I seem to have fixed it, as
    described above.
     
    Marek, Mar 3, 2008
    #6
  7. Shelly

    Guest Guest

    use the admin account you can log on with and reset the other other accounts
    password using MMC. or you can delete the account and make ur self a new
    one. The problem is that you have used the wrong password or misspelled it
    and the account has been disabled.
    for remote assistance use this email to find me on windows messanger
     
    Guest, Mar 9, 2008
    #7
  8. Shelly

    Guest Guest

    use the admin account you can log on with and reset the other other accounts
    password using MMC. or you can delete the account and make ur self a new
    one. The problem is that you have used the wrong password or misspelled it
    and the account has been disabled.
    for remote assistance use this email to find me on windows messanger
     
    Guest, Mar 9, 2008
    #8
  9. Shelly

    jihchiang Guest

    I am offering you a simpler way to solve the problem. You said both of you
    (you and your husband) are Administrators. It can't be more easier. Login to
    your husband's account, remove YOUR account, start a new account as
    Administrator for youself .You won't lose any of your files, because worse
    comes to worst, you can use your husband account to retrieve your files ,
    burn them to a cd, and load them back to your new account.
     
    jihchiang, Mar 9, 2008
    #9
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