Can not select the email address from address book

Discussion in 'Windows Vista Mail' started by Tracy G, May 15, 2008.

  1. Tracy G

    Tracy G Guest

    Hi, i am very frustrating when i use windows mail.

    Whenever i create a new email by click "To" to open up my address book for
    selecting any email address, or when i use "reply all" and want to add in
    some more email address from the address book, the computer start to run and
    till it stuck, so the only choice for me is to end this task and type email
    address instead of selecting email address from address book.

    i thought that this is because i got too many email address, thus i deleted
    most of it and now only got 700 email address inside my address book, i just
    can not understand that when outlook express can take more than 3000 email
    address book, but windows mail can not take about 700 email address book. And
    somemore, this email address book is just useless for me, because whenever i
    want to use the address book, the windows mail is going to hang... and the
    only choice is to go to task manager, end this task and restart my windows

    pls help!!!
    Tracy G, May 15, 2008
    1. Advertisements

  2. Tracy G

    Guest Guest

    What if any antivirus programs do you have? Some of them tend to cause an
    assortment of problems in Windows Mail, although seldom immediately.
    Guest, May 15, 2008
    1. Advertisements

  3. Tracy G

    Tracy G Guest

    Hi, thanks for your reply.

    I am using Symantec Corp antivirus programs V10.

    any suggestion to solve my problem?

    thanks for your help.
    Tracy G, May 16, 2008
  4. Tracy G

    Guest Guest

    You might check if that program has an option to turn off email scanning,
    and if so, leave it turned off. It isn't clear how much Symantec copied
    from their Norton line of antivirus programs to that program, but most
    versions of the Norton antivirus programs tended to cause assorted
    problems in Windows Mail, and have to be uninstalled, not just disabled,
    to stop them from causing such problems. The uninstall often leaves
    enough behind that you then need to run this cleanup program:


    You may then need to remove your email account from Windows Mail,
    then restart Windows Mail and add the account again.
    Guest, May 16, 2008
  5. Tracy G

    Tracy G Guest

    thanks for your reply.

    but if I turn off email scanning for my antivirus programme, it creates the
    opportunity to bring virus through my email. then how to protect virus in my
    windows mail?

    besides turn off email scanning, any other ways to solve the problem?

    will wait for your advise, thanks
    Tracy G, May 16, 2008
  6. Tracy G

    Guest Guest

    If you want to see Symantec, the originators of email scanning, admit that
    email scanning is redundant, see here:


    It only allows you to find the viruses a little sooner, before they escape
    from the email, after which any decent antivirus program should be able
    to find them.

    Viruses still in the email don't cause problems in Vista.
    Guest, May 16, 2008
  7. Gary VanderMolen, May 16, 2008
  8. Tracy G

    Tracy G Guest

    Hi, Gary and Robert,

    As per your advice, i have turned off email scanning.

    However, the previous main problem still comes -- I still can not select the
    email address from my address book.

    Need your advice to solve the problem.

    Look forward to your reply.

    Tracy G, May 20, 2008
  9. At this point you have two choices left.
    1. Uninstall your antivirus, reboot, then see if there is improvement.
    2. Upgrade to Windows Live Mail:
    Gary VanderMolen, May 20, 2008
  10. Tracy G

    Guest Guest

    The contacts folder (address book) sometimes gets changed to another
    type of folder, in which case some operations for the contacts stop
    working. If this happens, start Windows Mail, then click Tools, then
    Windows Contacts, then right click in the empty space under the
    right end of the Contacts window toolbar, then click on Customize
    This Folder, then the triangle, then Contacts, then Apply, then OK,
    then close the Contacts window, then restart Windows Mail.
    Guest, May 20, 2008
  11. Tracy G

    Tracy G Guest

    Dear Gary,

    I must use the anti virus programme to protect virus. so i chose to upgrade
    to Windows Live Mail, so far ok. thanks.

    Dear Robert,

    i tried to use your method, i do not quite understand your point after i
    click on Customize This Folder, what do you mean by "then the triangle"?
    also, when i go to this stage, i already can seen that it is reflect (or say
    default) as "contracts" group. so after i quit, i found that i still have the
    same problem.

    pls teach me.
    Tracy G, May 21, 2008
  12. Tracy G

    Guest Guest

    The triangle is the three cornered symbol to the right of the current folder
    type. It currently may not be fully set to Contacts, so try setting it
    to make sure if you're still using Windows Mail.
    Guest, May 21, 2008
  13. Good to hear that the upgrade to WLM is working for you.
    Gary VanderMolen, May 21, 2008
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.