Can only send and receive if I close and reopen Windows Mail

Discussion in 'Windows Vista Mail' started by jaldeborgh, Dec 17, 2007.

  1. jaldeborgh

    jaldeborgh Guest

    I can only 'Send' and 'Receive' mail by closing the Windows Mail and then
    reopen the program.

    If I hit the send receive button the dialouge window says - Some errors
    occured while processing the requested tasks. Please review the list of
    errors below for more details.

    The problem in there are no errors listed below - in fact there is nothing
    listed below at all - in the error window.

    The program was running fine up until a few days ago and it will still send
    mail as long as I don't hit the send receive button. Again, it works fine -
    one time only - if I close the program and restart.

    Has any one seen this before - or should I reinstall Windows Mail and if so
    jaldeborgh, Dec 17, 2007
    1. Advertisements

  2. jaldeborgh

    Guest Guest

    What if any antivirus programs do you have? Some of them cause
    problems in Windows Mail, although seldom immediately.

    Windows Mail won't uninstall or reinstall without doing the same
    to all of Vista along with it.

    Click on Tools, then Accounts, then your email account, then
    Properties. If there is no check mark in the box before Include
    this account when receiving mail or synchronizing, click on this
    box and then Apply. Click on OK and then Close.

    Click on Tools, then Options. If there is no check mark in the
    box before Send and receive messages at startup, click on this
    box and then Apply. Click on Send. If there is no check mark
    in the box before Send messages immediately, click on this box
    and then Apply. Click on OK.
    Guest, Dec 17, 2007
    1. Advertisements

  3. jaldeborgh

    ianbry Guest

    I have the same problem in Windows Mail in Vista Home Premium 64 bit.

    I have 7 or so accounts and each of them can send/receive fine, If I
    also choose to receive all, or send all these also work without a
    problem but unfortunately Send/Receive all gives this error and it's
    quite clear from the time taken for the error to appear (it's
    instantaneous as opposed to the number of seconds taken to actually
    check mail using the other methods) that it's not a server/account
    related failure.

    Restarting the app allows it to work (once) for me too.

    I've seen lots of claims online that this is AV related but with
    nothing to substantiate those claims. For what it's worth I'm using
    KIS 7 but even with the mail scanning disabled the problem remains.
    ianbry, Dec 19, 2007
  4. jaldeborgh

    Guest Guest

    I haven't heard of that problem before.

    I haven't heard of problems caused by KIS 7 either but the only way
    to be sure is to try with it uninstalled.
    Guest, Dec 19, 2007
  5. jaldeborgh

    jaldeborgh Guest

    Thanks ianbry,

    I have exactly the same symptoms - if I select send or receive from the
    tools menu it works fine (for either an individual account or all accounts -
    I have 3 accounts) but the snd and receive command doesn't work. The failure
    is instant as you note so it must be an internal failure.

    I am using McAfee Security Center as my protection S/W.
    jaldeborgh, Dec 19, 2007
  6. McAfee is the suspected culprit in your case. The only way to be sure
    is to uninstall it, reboot, then try Windows Mail again. If no improvement,
    you can always reinstall your antivirus.
    Gary VanderMolen, Dec 19, 2007
  7. jaldeborgh

    jaldeborgh Guest


    I have tried removing the McAfee and it did not correct the problem. I
    tried rebooting 2 times just to be sure.

    I have now reinstalled McAfee and nothing has changed.

    Any ideas?


    jaldeborgh, Dec 19, 2007
  8. I recommend you upgrade to Microsoft's newer email program,
    Windows Live Mail:

    Gary VanderMolen [MS-MVP WLM]

    Gary VanderMolen, Dec 20, 2007
  9. jaldeborgh

    jaldeborgh Guest


    I already use Windows Live Mail but I need remote access for when I travel -
    on airplanes etc.

    Thanks for your help.


    jaldeborgh, Dec 20, 2007
  10. jaldeborgh

    Guest Guest

    You might check if your email provider allows access through a webmail
    interface. That's easier to use remotely.

    Check before trying to connect to mail on an airplane. Many of them
    forbid such connections, in the fear they might interfere with the pilot's
    radio or some other part of the plane's electronics.

    Guest, Dec 20, 2007
  11. I'm not sure what you mean by remote access. E-mail programs work
    the same, whether on a laptop or desktop computer.
    Windows Live Mail will do anything Windows Mail can do.

    Gary VanderMolen [MS-MVP WLM]

    Gary VanderMolen, Dec 20, 2007

  12. Windows mail should still be able to collect your mail. If you can't send
    your mail provider needs to tell you how to set it up to send from a
    different ISP.
    Frank Saunders MS-MVP IE,OE/WM, Dec 20, 2007
  13. jaldeborgh

    Kiloran Guest

    I had the same problem and I found this solution, which worked perfectly for
    me, and which was posted by Zachary on 12/18/2007 at 9.58pm PST:
    The deleted Account returns when you restart Windows Mail but the problem
    has gone!!

    "I figured it out! It's the "Microsoft Communities" folder at the bottom!!!

    When it downloads your e-mails it's also trying to download postings into
    the Microsoft Communities folder, but if you don't have that set up then it
    won't be able to. And so there's an error message, but it doesn't know how to
    tell you what's wrong.

    The solution is simple, click on "Microsoft Communities" with your right
    mouse button and select "Remove Account". Confirm that you want to remove the
    account and the problem is solved!

    WOOHOO! :)

    Kiloran, Dec 24, 2007
  14. jaldeborgh

    duanelild Guest

    You are a lifesaver, this worked perfectly, thanks :)
    duanelild, Jul 1, 2008
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.