can recieve email, but cannot send email

Discussion in 'Windows Vista Mail' started by keithstrickland, Mar 7, 2008.

  1. i have checked to be sure the settings are entered correctly & still
    cannot send messages.
    i have a laptop connected to the same wireless router & it works fine,
    but it is using outlook.
    any ideas???
     
    keithstrickland, Mar 7, 2008
    #1
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  2. Even though you believe that your settings are correct, that may not
    be the case. The only way we can spot setting mistakes is for you
    to post the complete error message.
     
    Gary VanderMolen, Mar 7, 2008
    #2
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  3. Error message says:

    Protocol:SMTP, Port: 25, Secure (SSL): No, Socket Error 10053, Erro
    Number: 0x800CCC0F
     
    keithstrickland, Mar 7, 2008
    #3
  4. That is not the complete error message.

    Email scanning should be turned off in any anti-virus. Also exclude EML
    files from the scan. It provides no
    protection not provided by the regular resident protection.
    Besides that, McAfee and Norton are not compatible with Windows Mail and
    Outlook Express and should be uninstalled. The latest version of Trend's
    anti-virus seems to be causing problems too.
     
    Frank Saunders MS-MVP IE,OE/WM, Mar 7, 2008
    #4
  5. That's not the complete error message.
    Right-click on the error message, copy, then paste it into a reply here.
    There are subtle diagnostic details that we need to see, including the
    exact server name. A complete error message will look like this:

    The connection to the server has failed. Subject 'Re: Test', Account: 'pop.isp.com',
    Server: 'smtp.isp.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
    10053, Error Number: 0x800CCC0F
     
    Gary VanderMolen, Mar 7, 2008
    #5
  6. here is the complete error message:

    Your server has unexpectedly terminated the connection. Possible causes
    for this include server problems, network problems, or a long period of
    inactivity. Subject 'Re: Dad's Update', Account:
    'mail.bockmoninsurance.com', Server: 'smtpout.secureserver.net',
    Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error
    Number: 0x800CCC0F
     
    keithstrickland, Mar 7, 2008
    #6
  7. keithstrickland

    Guest Guest

    Does your connection to that server cross over from one internet provider's
    equipment to another's before it reaches the server? If so, such
    connections
    to port 25 are often blocked to cause problems for spammers, and you may
    need to check whether you can use any other port to reach the outgoing
    mail server instead. Just trying all the ports is a very slow way to do
    this,
    though - there are about 65,000 ports available.

    See is this helps:

    http://products.secureserver.net/email/email_outlookexpress.htm

    These instructions were written for Outlook Express, but should also
    work under Windows Mail as long as they don't call for the HTTP
    protocol.
     
    Guest, Mar 7, 2008
    #7
  8. keithstrickland

    Dave Guest

    Dave, Mar 7, 2008
    #8
  9. changing to port 80 did the trick! thanks so much for your help
     
    keithstrickland, Mar 11, 2008
    #9
  10. Glad to have helped.
     
    Gary VanderMolen, Mar 11, 2008
    #10
  11. keithstrickland

    doodles Guest

    I am having the same problem as Keith. When I went in and changed my port
    from 25 to 80 it did not fix my problem though. Any other suggestions. My
    error message is the same as his was.
     
    doodles, Jul 1, 2008
    #11
  12. Changing your port number without getting custom advice from an expert
    is not likely to fix anything.

    If you would like to receive custom advice, post your exact error message
    like the one below.
     
    Gary VanderMolen, Jul 1, 2008
    #12
  13. keithstrickland

    Guest Guest

    Port 80 is usually used only with the HTTP protocol, which Windows
    Mail cannot handle. Would you rather try all of the over 65,000
    ports available, without knowing if any of them require changes
    other than just the port number or whether any others even accept
    outgoing mail, or would you rather right click on the error message and
    copy all of it to your next message so we can look for any differences?
     
    Guest, Jul 1, 2008
    #13
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