Can recieve emails but not send

Discussion in 'Windows Vista Mail' started by markrees224, Jul 24, 2007.

  1. markrees224

    markrees224 Guest

    I'm having the same problem as a few other frustrated vista and
    windows mail users. It was working fine up until I closed down
    yesterday and now today I can receive emails but not send any. I have
    a BT Voyager 2091 router and BT is my provider. Spent an hour with BT
    helpdesk this morning, Norton disabled but still no joy. Error
    message I get when I click on Send/Receive button on Window Mail task
    bar is: -

    Subject 'c', Account: 'Mark Rees', Server: 'mail.btinternet.com',
    Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19
    Can anyone help please. Thinking of having a hair transplant so I can
    pull it out.
     
    markrees224, Jul 24, 2007
    #1
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  2. Disabling Norton is not sufficient. You must completely uninstall it.
    If after that it still doesn't work, recreate the account from scratch,
    then delete the old account. Norton has a nasty habit of corrupting
    mail accounts.

    Install a compatible antivirus program like the free version of Avast,
    but make sure its email scanning option is off.

    Gary VanderMolen
     
    Gary VanderMolen, Jul 24, 2007
    #2
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  3. markrees224

    schumbley Guest

    Hi.....All I can say at the moment is thank you for posting!! All day I've
    been having the same problem - with same error code & same provider. I've
    got a BT Router 2100 & can recieve e-mails but not send any & was about to
    throw our brand new computer out of the window!! Thing I don't understand
    (possibly nieve I know!!) is why Windows release a product with so many
    outstanding problems & incompatabilities with other software.

    So "markrees224" what do we do now?
     
    schumbley, Jul 24, 2007
    #3
  4. markrees224

    Julian Guest

    ""
    How can the problems be solved before they are discovered?

    BTW... reserve your contempt for you pc manufacturer
    who has, probably, cynically accepted bribes by software
    suppliers (McAfee and Norton are prime examples)
    to include their lousy products with the machine.
     
    Julian, Jul 24, 2007
    #4
  5. markrees224

    Achjay Guest

    I am also having this problem, however I do not use a BT router, I do not
    have Norton or McAfee installed. It seems very strange that it should happen
    to all of us today. Yesterday everything was fine. I have tried another email
    program with no success. Could the answer lie with Bt Yahoo??

    Achjay
     
    Achjay, Jul 24, 2007
    #5
  6. If you do not have a non-compatible antivirus installed, and the same
    problem occurs with a different email program, then the culprit is
    likely to be your ISP's SMTP server.
    The only way to verify this is to set up and try sending from an account
    with a different SMTP server, such as a free Gmail account.

    Gary VanderMolen
     
    Gary VanderMolen, Jul 24, 2007
    #6
  7. markrees224

    Achjay Guest

    I think you are probably correct, this would explain why so many people are
    experiencing the same problem today. Hopefully BT Yahoo will sort it out
    pronto, although it might be possible that they are unaware that it is
    happening. I read in one group the someone had spent over an hour on the
    phone to BT and all they could suggest was to uninstall Norton. Typical!

    Thanks for your comments which confirmed my thoughts.

    Achjay
     
    Achjay, Jul 24, 2007
    #7
  8. markrees224

    Andy Guest

    Hi, exact same problem here with my bt account, same error messages. I have
    the same email settings on my laptop running XP with Outlook and this sends
    emails fine. AAAAAAAAHHHHHHHHHHH
     
    Andy, Jul 24, 2007
    #8
  9. markrees224

    Space Guest

    do you both have a BT account?

    I do, and I cannot send. this is the first time I have had this problem
    (apart form first experiences in April when I bought this PC)


    ""
     
    Space, Jul 24, 2007
    #9
  10. Andy, which antivirus are you running, and when did this problem start?

    If your Outlook is 2003 or later, you might try installing it on your Vista
    PC. Most Outlook licenses are good for two or three installs.

    Gary VanderMolen
     
    Gary VanderMolen, Jul 24, 2007
    #10
  11. markrees224

    schumbley Guest

    Well Julian - I'm sorry I seem to have touched a nerve with you - do you work
    for Microsoft? Just would have thought they would have learnt from past
    experience of software problems.

    As for the PC manufacturer - I'm sure HP would love to hear your allegations
    on how they accept bribes from other companies to use particular software.
    Funny thing is I doubt very much everyone else who is having the same problem
    ALL have HP computers, so if your allegations are true there are one hell of
    a lot of dodgy companies out there!
     
    schumbley, Jul 25, 2007
    #11
  12. markrees224

    Julian Guest

    ""
    The lesson being?
    There is little I could teach HP about dubious business.

    It is a form of loss-leader marketing from the software suppliers point of
    view.

    How do you think PC manufacturers decide on which of many competing
    software packages to include in their products?

    Indeed there are... Dell is perhaps even more guilty
    of clogging its machines with junkware.
     
    Julian, Jul 25, 2007
    #12
  13. markrees224

    denlong Guest

    In case you haven't seen more recent useful posts on this problem, try this:

    Thanks to JP & YR the following solved it for me:

    go to email TOOLS
    click on ACCOUNTS
    on every one of your accounts do the following:

    Click on one account
    click on PROPERTIES on the right hand side

    In the new window click on the ADVANCED Tab
    In the "Outgoing mail (SMTP): window change the figure 25 to 587
    Click on OK

    When all accounts have been done., you should have recovered from this silly
    problem.

    Dennis
     
    denlong, Jul 26, 2007
    #13
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