Can recieve mail but cannot send

Discussion in 'Windows Vista Mail' started by Lee, May 11, 2007.

  1. Lee

    Lee Guest

    this is an on again off again problem that is now permanently on. Here is the
    exact error message

    Your server has unexpectedly terminated the connection. Possible causes for
    this include server problems, network problems, or a long period of
    inactivity. Subject 'Re: Pended Account', Account: 'Heartland Payment Sales
    Email', Server: 'mail.e-hpssales.com', Protocol: SMTP, Port: 25, Secure(SSL):
    Yes, Socket Error: 10053, Error Number: 0x800CCC0F

    ansomeone either explain this, or provide a fix. it is really starting to
    get annoying, I jjust switched to Windows Vista Ultimate and am not enjoying
    the experience
     
    Lee, May 11, 2007
    #1
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  2. The error you're experiencing is almost certainly caused
    by your antivirus program.
    Read http://www.oehelp.com/OETips.aspx#3
    Then uninstall your antivirus program, reboot, and try WinMail
    again. After you get your email working, you will need to install
    a non-intrusive antivirus program such as the free Avast.
    Whichever antivirus you select, be sure to NOT enable the email
    scanning option.

    Gary VanderMolen
     
    Gary VanderMolen, May 11, 2007
    #2
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  3. Lee

    Lee Guest

    Gary,

    I tried everything even turning off the NAV still didnt work, I then looked
    on my old laptop settings in OE and changed the port settings in WM to
    (outgoing mail to 443)and it immediately solved the problem. The issue is,
    however why do I have inconsistent problems, it just fails out of
    no-where....???
     
    Lee, May 11, 2007
    #3
  4. I am not familiar with your mail provider, e-hpssales.com, or what
    ports its mail server uses. Port 443 is certainly non-standard.

    As far as "turning off the NAV", it is not clear what you mean by that
    (turned off mail scanning, uninstalled the program?).
    Many NAV users report no relief of symptoms until the program
    was completely uninstalled.

    Gary VanderMolen
     
    Gary VanderMolen, May 11, 2007
    #4

  5. Uninstall Norton. It is not compatible with Windows Mail.
     
    Frank Saunders, MS-MVP OE/WM, May 12, 2007
    #5
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