Canada - MCE 2005 Upgrade HP864n

Discussion in 'Windows Media Center' started by Shane, Dec 2, 2004.

  1. Shane

    Shane Guest

    I just received my upgrade DVD from HP and tried to install and it asks me
    for the product key. The instructions with the disc say its on the side of my
    computer (the same one I used to request the upgrade)

    I entered that key several times now and it keeps telling me its Invalid and
    I am getting very cranky.

    Can anyone offer assistance?

    Thanks, Shane.
     
    Shane, Dec 2, 2004
    #1
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  2. Shane

    terri Guest

    Although I'm sure you've looked carefully, make sure that you're not
    entering a "B" when it should be an "8" - "G" for a "6" etc. It can be
    really hard to read some of the print on those labels.

    Also, turn off the caps on if you're using them.

    --
    Terri Stratton
    Editor / Owner
    http://thetabletpc.net
    http://themediacenterpc.net
    Microsoft Windows MVP / Tablet PC
     
    terri, Dec 2, 2004
    #2
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  3. Shane

    Shane Guest

    Thanks Terri,

    I have checked and rechecked the product key on the side of the box and it
    matches what I have written down.

    In another post, I found the "Magic KeyFinder" programme. It found my
    product key and I used that to get through the installation which was
    uneventful. That key was different than the one on the side of my computer -
    I guess it was from the MCE 2004 upgrade that I did.

    Now I have it installed, and am trying to log in, but it makes me "Activate
    Windows" first, and when I enter the product key above it tells me it is
    INVALID.

    Then I try the one on the side of my computer again and it tells me it is
    INCORRECT.

    Any other suggestions?
     
    Shane, Dec 2, 2004
    #3
  4. Call the MS Install Hotline...


     
    Gary J. Dikkema, Dec 2, 2004
    #4
  5. Shane

    Shane Guest

    Here is the sequence of calls:

    1) HP: "If its an activiation problem, you'll need to contact
    microsoft...here is the number"
    2) MS: "The product key you gave me is for an OEM product. Who made your
    computer?" "Oh, we've been having a problem with HP referring their customers
    to us, and failing to tell the customers that this is a paid service. They
    should be helping you since they provided the software"
    3) HP "I'm sorry, your unit is out of warranty and you'll have to pay me to
    help you" [I complain firmly] "I'll just put you on hold while I look for
    some documentation on this problem" [hold for 10 minutes] "I will send you
    this document that should have everything you need"

    The only related area of the document she sent says "You will need your
    Product Key from the side of your computer to install, then activate Windows
    MCE 2005".

    I'm having flashbacks to the day I bought my computer and had to deal with HP.
     
    Shane, Dec 2, 2004
    #5
  6. Shane

    Guest Guest

    Here is the sequence of calls:
    Gotta love how the world works these days.. Unfortunately, no one wants to
    take one iota of responsibility for anything, if they can manage not to.. I
    have come to the conclusion that one should build their own MCE machine (if
    MCE is what they want) and use someone elses software (eg.
    http://www.snapstream.com/) or one of the freeware setups out there or a
    cable companies box (if time shifting is your main goal). You will have
    issues with MCE upgrade or stock MCE machine, why not go with a software
    company that will work with you as opposed to working against you..
     
    Guest, Dec 2, 2004
    #6
  7. Shane

    Shane Guest

    Well, the issue has now been resolved.

    I have been informed that users cannot upgrade directly to 2005 if your
    system was not shipped with MCE 2004. In my case, I have a system with the
    original MCE on it that I upgraded using HP's MCE 2004 upgrade programme a
    long time ago.

    They have told me I have to do a full system recovery.

     
    Shane, Dec 2, 2004
    #7
  8. Shane

    Bryant Guest

    I am now having the same issue, with one exception. After finaly getting past
    the "Insert the Windows XP Service pack 2 CD" problem, which of course needed
    the Product Key to start with and it accepted it at that time. Now I'm at a
    point deep into the installation and it is telling me that my Product Key is
    invalid. The exception here is that My machine came with MCE 2004 and this is
    the first upgrade. I have called HP and they are telling me that my machine
    is out of warranty. So I am frustrated. I have done a complete whipe and
    restore and used the same Product Key to restore to get the this point. Any
    thoughts?

    Bryant

     
    Bryant, Dec 4, 2004
    #8
  9. Shane

    Shane Guest

    I am having the same problem with product key. I have done the istall, but
    now Windows will not let me activate and tells me the Product Key is invalid.
    I found someone named BOB at HP who was extremely helpful and escalated the
    problem.


     
    Shane, Dec 9, 2004
    #9
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