Cannot close or shutdown IE7 gracefully.

Discussion in 'Internet Explorer' started by Sharjeel, Oct 24, 2006.

  1. Sharjeel

    Sharjeel Guest

    Everytime I have to close IE7, i get the famous message "Internet Explorer
    has encountered a problem and needs to close. We are sorry for the
    inconvenience." I do not know why I get this message since day one I upgraded
    my IE6 to IE7. Is there something I am not doing correctly or missing any dll
    stuff? Please advise.
     
    Sharjeel, Oct 24, 2006
    #1
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  2. Sharjeel

    Pat Guest

    Have you recently installed IE7?

    Is there a message stating what the issue may have been caused by?

    Continue sending the error reports. Microsoft does view and updates
    accordingly in order to fix the issue. Software corporations do the same
    once they are informed of issues.

    What you might do is go to IE icon on desktop, right click and click on
    start without add-ons. If that is not in your right click menu, go to
    Tools>Internet Options>Programs>Manage Add-ons and disable all addons. Close
    browser, and restart. Launch IE browser once system is loaded and see if
    that has helped.

    If so, an add-on may be causing the issue and what you do is re-enable the
    add-ons one by one to distinguish the one that does conflict.
     
    Pat, Oct 24, 2006
    #2
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  3. Sharjeel

    Sharjeel Guest

    Thank you Pat. That did the trick. I did the process of elimination and
    one-by-one started to disable the add-ons, finally found the culprit. It is
    the Yahoo toolbar add-on. I have disabled it now and IE7 closes without
    crashing.

    Thank you very much for pointing me into the correct direction.

    Regards,
    Sharjeel
     
    Sharjeel, Oct 25, 2006
    #3
  4. Sharjeel

    Pat Guest

    You're quite welcome and thanks for the feedback.
     
    Pat, Oct 26, 2006
    #4
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