cannot delete or move message from outbox

Discussion in 'Windows Vista Mail' started by nrc, Feb 8, 2007.

  1. nrc

    nrc Guest

    This is blocking all messages, both new and reply messages and is therefore
    urgent that I fix this. the error message is " an unknown error has
    occurred".
     
    nrc, Feb 8, 2007
    #1
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  2. Go to the outbox directory in Windows Explorer. The location will be:

    %USERPROFILE%\AppData\Local\Microsoft\Windows Mail\Local Folders\Outbox

    and with WinMail closed delete all the files.

    Then try repairing the database.

    Run the cmd prompt as Admin and copy and then in there

    esentutl /p "%USERPROFILE%\AppData\Local\Microsoft\Windows
    Mail\windowsmail.msmessagestore"

    Fill in the %USERPROFILE% to match your profile (e.g. c:\users\nrc)

    Then reopen WinMail and see if that fixes it.

    steve
     
    Steve Cochran, Feb 8, 2007
    #2
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  3. nrc

    nrc Guest

    I did as instructed (I think) The first part of instructions was no problem
    and I deleted 1 file (only one in outbox - all others had been deleted)
    The 2nd part - cmd prompt. I did do this ( copied your email from
    "esentutl /p to windowsmail.msmessagestore" and got an error message
    "failed with Jet error -1032".... opertation terminated with error 1032
    (Jet_errFileAccessDenied, Cannot access file, the file is locked or in use)
    after 30.77 seconds. "

    I did not use admin (did not know where that was to be used)

    The command prompt was and is "C:\Users\nancy>"
     
    nrc, Feb 8, 2007
    #3
  4. Make sure Windows Mail is closed when you do it.

     
    Frank Saunders, MS-MVP OE/WM, Feb 9, 2007
    #4
  5. Close WinMail as Frank indicates. Then try it. If you get the same error
    either reboot and try again, or do a CTRL-SHIFT-ESC and end task Winmail.exe
    in Task Manager and then try it again.

    steve
     
    Steve Cochran, Feb 9, 2007
    #5
  6. nrc

    nrc Guest

    I did this twice and it still will not let me delete or move email message.

    this has been 2 days now... please help
     
    nrc, Feb 9, 2007
    #6
  7. nrc

    nrc Guest

    I did this twice and it still will not let me delete or move email message.

    this has been 2 days now... please help
     
    nrc, Feb 9, 2007
    #7
  8. Then you will have to delete the database files in the message store
    directory. Delete the windowsmail.msmessagestore file completely and then
    you will start fresh. The messages will still be in the subdirectories.
    See how that does.

    steve
     
    Steve Cochran, Feb 9, 2007
    #8
  9. nrc

    nrc Guest

    This did not work either. Can I just delete the mail program and reinstall?
    If so how would I go about this? and can I save the messages and the
    contacts? If so how do I save them (without saving the stuck outgoing
    message)
    nrc
     
    nrc, Feb 9, 2007
    #9
  10. nrc

    me Guest

    I continue to have this problem but fiqured a backward way of still being
    able to send mail. I deleted my email account and reentered the information.
    The item that can not be delteted is still there but I am able to send email
    now. You need to remember that after you do this when a "pop up" box opens
    click no in sending this email. Now everytime you send email this popup box
    will pop up again and click "no" again.
     
    me, Feb 9, 2007
    #10
  11. nrc

    nrc Guest

    I have ordered ms office 2007. should have it in a day or two. when I
    install this, will outlook override this? and solve my problem. ??
     
    nrc, Feb 9, 2007
    #11
  12. I don't have a clue as to your issues then. I'd rename the message store
    directory to something else and then start Winmail and let it set things up
    completely over again.

    steve
     
    Steve Cochran, Feb 10, 2007
    #12
  13. How should I know?

     
    Steve Cochran, Feb 10, 2007
    #13
  14. nrc

    brian Guest

    I've had this problem ever since early betas. I am now using final Retail
    6000 and I have the same problem (fresh install). Nothing has worked.

    About the solutions people are suggesting:

    - Deleting the eml files or inbox folders: this is ridiculous, even if you
    delete them they are still listed in the database file
    WindowsMail.MSMessageStore
    - Database repair: it didn't fix anything

    My deleted folder now has more than 1000 messages. This is getting really
    annoying. So much for "Ultimate" windows.. they should put a fix soon in
    windows update imo.

    This sucks.
     
    brian, Feb 10, 2007
    #14
  15. Some have reported that if you repeatedly "empty deleted items" that it
    finally takes.

    steve
     
    Steve Cochran, Feb 10, 2007
    #15
  16. nrc

    brian Guest

    Oh yeah, I'm gonna waste my weekend doing right-click, empty, yes, 1000
    times. Fun !
     
    brian, Feb 10, 2007
    #16
  17. They said a few times. Closing and opening and such.

    You might try a repair of the database.

    steve
     
    Steve Cochran, Feb 10, 2007
    #17
  18. nrc

    brian Guest

    I said I tried that already in my first post. This is clearly a **** up from
    microsoft, this bug was already present a long time ago in early betas.

    Thanks anyway
     
    brian, Feb 10, 2007
    #18
  19. nrc

    spatelli Guest

    I have one message "stuck" in my outbox thus preventing me from sending any
    emails. I read all the posts and have no clue how to fix this. Please help
    me.
     
    spatelli, Feb 13, 2007
    #19
  20. nrc

    Ko Olina Guest

    I am having the same problem as Spatelli. Help!

     
    Ko Olina, Feb 13, 2007
    #20
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