"Cannot find Page" error after successful scan

Discussion in 'Windows Update' started by Peter R. Fletcher, Sep 14, 2003.

  1. I apologise for the length of this message, but I want to
    avoid people wasting their time suggesting solutions that
    I have already tried!

    Background: I just did a "Repair Install" of an old
    installation of XP Home for a new(er!) motherboard as part
    of a hardware upgrade. Other than the nuisance of
    reactivating the OS over the phone and some minor
    strangeness with the (unchanged) video card drivers,
    everything seemed to be working work reasonably well,
    until I tried to use Windows Update to get the OS back to
    the current patch level.

    Windows Update works totally normally up to the point
    where it has identified the appropriate patches for my
    system (I had already installed a downloaded copy of SP-1,
    so there were about 14 Critical Updates and about twice
    that many Suggested Updates). At that point, clicking
    either the "Review and Install" link for the Critical
    Updates or the "Review and Choose" link for the Suggested
    Updates causes IE (6.0) immediately to display the "Cannot
    Display Page" error screen in the window where the patches
    should appear. Interestingly enough, clicking the link for
    Driver Updates (there aren't any found) at that point
    takes me correctly to a normal Windows Update page that
    says there aren't any.

    I have a cable modem internet connection shared by a
    number of other systems behind a NAT cable router. All the
    other systems on my network continue to be able to access
    and download files from Windows Update without problems.
    Even more bizarrely, the problem system managed
    automatically to locate, download and (I think) install
    all the outstanding _Critical_ Updates this morning - I
    have to say "I think" because I am at work, the problem
    system is at home, and I had to leave before it had
    finished the installation process. I do still need some of
    the Recommended Updates, though.

    I have tried (without changing the symptoms one iota):
    1) Clearing the browser's temporary files, cookies, and
    history, with and without a reboot before trying to access
    Windows Update again.
    2) Putting in place the most permissive possible browser
    security settings.
    3) Disabling Norton Antivirus (in combination with the
    4) Following the published sequence - deleting the Update
    Class from Downloaded Programs, certain dlls from dllcache
    and system32 and most of the files in the Windows Update
    folder - for clearing out all the Windows Update Software
    on my system (in combination with both of the above).

    The other odd thing is that, even after I have deleted all
    the various specified files (step 4) have confirmed that
    they cannot be found (Yes, I do have "Show Protected
    System Files" checked!), and have redone steps 1 and 2
    Windows Update does not appear to be redownloading them
    (it may just be doing it too fast for me to see it without
    security prompts), even though the vital ones are
    certainly back in place when I look again.

    Does anyone have any bright ideas?
    Peter R. Fletcher, Sep 14, 2003
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  2. Can you please post the 'Windows Update.log' file found in c:\windows?
    Also, are you using any firewall or proxy?
    David Herman \(507119\), Sep 15, 2003
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  3. I will try, if you like, but it is 200+Kb in size and
    about half of it seems recent enough to be relevant. I
    could not see any relevant errors, either. Rather than
    posting it here (for now), I have zipped it (enormously
    reducing its size) and uploaded it to space on one of my
    web sites. The link is: http://www.parish-

    I am not using a proxy or _software_ firewall. My NAT
    internet router effectively acts as a hardware firewall,
    but I have had no problems running Windows Update though
    it on this system (previously) or other systems on the
    network (currently).
    Peter R. Fletcher, Sep 15, 2003
  4. This is extremely odd, the log shows no errors... I'm going to look in to
    this and get back to you. I'll keep you posted.

    David Herman
    Windows Update MVP

    David Herman \(507119\), Sep 15, 2003
  5. It turns out that there is a problem with my ISP's (NTL UK)
    network hardware/software, affecting much more than
    Windows Update and allegedly only seen if you are using
    the latest version of IE. There is a workaround, which is
    to use a proxy server on the NTL network. This slows
    everything to a crawl, however, so hopefully they will fix
    the problem soon! I assume that my other systems could
    still access Windows Update because they still had
    a "memory" of where the link pages were from before the
    latest NTL "upgrade", which created the problem.

    Thanks for your interest!
    Peter R. Fletcher, Sep 15, 2003
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