cannot get junk mail to work. I must be missing something

Discussion in 'Windows Live Mail' started by John Hawk Washburn, Sep 23, 2009.

  1. I have checked all settings for junk mail several times, but I still cannot
    get junk mail to work. I must be missing something.

    Any suggestions will be appreciated.

    John Hawk Washburn, Sep 23, 2009
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  2. John Hawk Washburn

    ...winston Guest

    More info please...
    Pop3, Http(Hotmail account -,, or IMAP ?

    If Http, using a Live ID ?
    ...winston, Sep 23, 2009
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  3. How does it not work? What does it fail to do?
    Gary VanderMolen, Sep 23, 2009
  4. It just plain does not recognize junk mail as junk mail, does nothing when
    mail is down loaded. ???
    John Hawk Washburn, Sep 24, 2009
  5. It just plain does not recognize junk mail as junk mail, does nothing when
    mail is down loaded. ??? Using POP3
    John Hawk Washburn, Sep 24, 2009
  6. John Hawk Washburn

    R. C. White Guest

    Hi, John.

    Thanks for finally clarifying that you are using POP3.

    The Junk filter is highly customized for each individual installation. You
    and I may have different opinions as to which messages are junk. WLM must
    be trained - by the user - and training takes some time. How long have you
    been using Windows Live Mail?

    Each ISP, such as your, can - and should - install its own malware
    filters that screen messages for known threats and problems before they are
    even downloaded to your computer. But, of course, privacy issues prevent
    them from being too nosy in this effort.

    After your messages arrive at your computer, WLM will move those YOU
    classify them as "Junk" to your Junk e-mail folder. You can then review
    them for false positives, then delete the rest with a single click on the
    "x" that appears on that folder name.

    How can you tell WLM which messages are Junk? There are 3 main ways - in
    order of simplicity:

    1. Mark as Junk - This is on the Actions Menu under Junk e-mail. You can
    just press <Ctrl>+<Alt>+J, but you should look at the several options on
    that menu to see the choices available. (If you don't see the Menu Bar,
    with File | Edit | ... | Actions | Help, it is because the WLM Team decided
    to hide the Menu Bar by default, to give us more screen real estate, they
    said. Just press <Alt> to see it momentarily, or <Alt>+M, M to toggle it
    on/off.) You also can add the "Junk" button to the Toolbar for Mail, using
    Customize toolbar - click that icon on the Toolbar between the paintbrush
    and the question mark. Or just drag the message to your Junk e-mails

    2. Add the Sender to your Blocked Senders list. This is one of the
    options on the Actions/junk menu.

    3. Create a Mail Rule (Tools | Message Rules | Mail - on the Menu Bar -
    see 1, above).

    WLM is supposed to learn from our actions and automatically recognize future
    emails from the same sources as Junk, but junk mail senders are very
    resourceful - and their income depends on getting past all our filters - so
    we can't expect it to work perfectly. It should get better over time as
    more messages arrive and get identified.

    So, after all that, I must ask you: How have YOU told YOUR installation of
    WLM which messages YOU have received that YOU consider junk?

    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP
    Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64
    R. C. White, Sep 25, 2009
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