Cannot install KB2479943; FixIt keeps saying it fixed a problem, try now.

Discussion in 'Windows Update' started by Greg Goss, Dec 4, 2011.

  1. Greg Goss

    Greg Goss Guest

    I just discovered that my auto-update has been trying and failing to
    install KB2479943 for a year now, ever since I started using this
    (reconditioned) unit.

    If I click through from the log, I eventually end up at FixIt which
    tells me that windows components must be repaired, then asserts that
    they have been fixed. But the update will still not go in, and Fixit
    still says that windows components must be fixed.

    If I click into "this did not fix my problem" from FixIt, I get a
    screen that says "Windows Update|No problems need attention."

    But if I try express update, I'll get the same failure as always.
     
    Greg Goss, Dec 4, 2011
    #1
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  2. Greg Goss

    Greg Goss Guest

    Many other updates have been successfully installed in that year.
     
    Greg Goss, Dec 4, 2011
    #2
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  3. Greg Goss

    MowGreen Guest


    Which edition of Windows, Greg ?
    If it's XP, then check the installation log for possible clues. It's
    located in Windows - KB2479943.log

    If this is XP Media Center, it's also in Windows but the log is -
    KB2502898.log

    Have you tried manually downloading, *saving* the update, configuring
    the system to Clean boot, and then try installing it from the Clean boot
    state ?

    You can obtain it by starting here -
    http://technet.microsoft.com/en-us/security/bulletin/ms11-015

    A Description of the Safe Mode Boot Options in Windows XP
    http://support.microsoft.com/kb/315222

    How to troubleshoot a problem by performing a clean boot in Windows
    Vista or in Windows 7
    http://support.microsoft.com/kb/929135


    MowGreen
    ================
    *-343-* FDNY
    Never Forgotten
    ================

    "Security updates should *never* have *non-security content* prechecked
     
    MowGreen, Dec 5, 2011
    #3
  4. Greg Goss

    Greg Goss Guest

    They don't make that very "discoverable". I'm looking at the "it
    failed" in every thing clickable from the log that the clickable
    results provides me and it just gives other variants on "it failed".

    The log file is now at http://dl.dropbox.com/u/22139363/KB2479943.log
    I think that's a public file.

    The log has 2.5 megabytes of stuff in it, perhaps from a year of
    trying. Each line has nn.mmm. The log starts with

    1.890: 2011/03/08 13:50:59.528 (local)
    1.890:
    C:\windows\SoftwareDistribution\Download\c9941440f239ac07228e0aff5018f412\update\update.exe
    (version 6.3.13.0)
    1.937: Hotfix started with following command line: /si
    /ParentInfo:4e1de87de46bf54d85397abbed43b92e
    1.937: In Function GetReleaseSet, line 1240, RegQueryValueEx failed
    with error 0x2


    (safe mode suggestion will be tried.)
     
    Greg Goss, Dec 5, 2011
    #4
  5. Greg Goss

    Greg Goss Guest

    I'm currently running it from safe mode with gui but no network. It
    complained and said that safe mode installation was not recommended
    unless there was a problem otherwise.

    It claims that the installation was successful. Now I have to reboot
    back into full XP -- which takes a while on this antique. It looks
    like your advice may have worked.
    -------------------------------------------- Reboot ---------
    Heh. Without networking in safe mode, my Usenet program couldn't send
    that. So, after a reboot, the updated copy of the log file is now at
    http://dl.dropbox.com/u/22139363/KB2479943(after).log

    I don't know how to read that. If an "exception" failed, does that
    mean that everything was A-OK? Windows Update now says that
    everything is up to date. Executing it from safe mode went apparently
    cleanly.

    If I've been living with a hole in Media player for a year, and play
    internet-supplied media, am I already compromised even after the hole
    has been patched? AVG has never complained about anything.
     
    Greg Goss, Dec 5, 2011
    #5
  6. Greg Goss

    MowGreen Guest



    Some of the so-called errors in the installation log are not really
    errors. As to why the log shows them as "errors", you'll need to ask
    Microsoft. What we're concerned with are the copying and replacing of
    the files included in the update and updated information in the registry.

    It appears that the update finally installed successfully, Greg. Let's
    hope I'm right. <w>

    There are some "odd" entries in the log that appear to be stemming from
    RealPlayer being present as a plug in for the Chrome browser. Perhaps
    that's why the update was repeatedly offered as MS and Google software
    don't play nice with each other -

    63.594: Source:C:\Program Files\Real\RealPlayer\Update\r1puninst.exe
    (15.0.0.198)
    63.594: Destination:
    63.594: Source:C:\Documents and Settings\All Users\Application
    Data\Real\RealPlayer\BrowserRecordPlugin\Chrome\Hook\rpchrome10browserrecordhelper.dll
    (12.0.1.652)



    MowGreen
    ================
    *-343-* FDNY
    Never Forgotten
    ================

    "Security updates should *never* have *non-security content* prechecked
     
    MowGreen, Dec 5, 2011
    #6
  7. Greg Goss

    Greg Goss Guest

    The same network management program that told me I had unapplied fixes
    waiting also told me that my spyware was turned off. Turning it back
    on, it claimed that RealPlayer was a false virus check trojan. Once I
    let Teatimer do what it wanted to with RP, it seemed to go away
    satisfied. My AVG never complained about my real player.

    Since Real wasn't CLAIMING to be a virus checker, I shrugged it off as
    a false positive.
     
    Greg Goss, Dec 5, 2011
    #7
  8. Greg Goss

    MowGreen Guest

    Methinks you had best have this system scanned from a boot CD to ensure
    there aren't any other surprises awaiting you, Greg.

    I recommend trying one of the below with the system connected to the
    internet. The Hard Drive will *not* be active so there's no further risk
    of more malware being downloaded -

    Kaspersky Rescue Disk 10
    http://support.kaspersky.com/viruses/rescuedisk/all

    How to create a Bitdefender Rescue CD
    http://www.bitdefender.com/support/How-to-create-a-BitDefender-Rescue-CD-627.html

    MowGreen
    ================
    *-343-* FDNY
    Never Forgotten
    ================

    "Security updates should *never* have *non-security content* prechecked
     
    MowGreen, Dec 7, 2011
    #8
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