CANNOT OPEN CONTROL PANEL, START/STOP SERVICES, START DISK MANAGER

Discussion in 'Windows Update' started by anyichux, Aug 22, 2005.

  1. anyichux

    anyichux Guest

    I have a server running Windows 2000 SP4, domain controller that somehow seem
    not to be responding. The server is running Exchange 2000 with the latest
    updates, and is part of a six server Network. It is also running Symantec
    Anti Virus coporate edition ver. 8.1 and Symantec mail security for exchange.

    When trying to start Disk manager, I get "connecting to local disk manager
    service....." and it just sits there.

    Any attempt to open control panel just gives me a window with the listing of
    the number of objects in the window on the status bar and a blank window.

    I cannot manually stop and or start any services.

    I cannot browse or get to the properties of my network places.

    My Antivirus real time protection icon on the taskbar, tells me that it is
    disabled and I did not disable it.

    However, the server is still running, and users are still able to log on,
    send and recieve E-mail etc.

    Has anyone experienced any thing like this in any of their environments? As
    this is now happening to all our domain controllers. Meanwhile, no one else
    has noticed any change in our environment.
     
    anyichux, Aug 22, 2005
    #1
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  2. anyichux

    Unk Guest

    Probably a virus.

    This is a link to a small FREE program by McAfee Anti-virus named Stinger.
    It will scan your system for 54 known viruses and trojans and repair them.
    You don't need McAfee anti-virus installed on your computer... this is a
    stand alone program. http://vil.nai.com/vil/stinger/ or
    http://us.mcafee.com/virusInfo/default.asp?id=stinger
    Direct Download: http://download.nai.com/products/mcafee-avert/stinger.exe

    NOTE: If Stinger found a virus, Disable System Restore and run Stinger again:
    http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm

    Microsoft provides free anti-virus software that can be used for 1 year.
    http://www.my-etrust.com/microsoft/


    Free online virus scanners
    http://housecall.antivirus.com/
    http://www3.ca.com/virusinfo/virusscan.aspx
    http://security.symantec.com/sscv6/default.asp
    http://security.norton.com/default.asp?langid=us&venid=sym
    http://security2.norton.com/us/home.asp
    http://www.freedom.net/viruscenter/onlineviruscheck.html
    http://www.pandasoftware.com/activescan/
    http://www.dials.ru/english/www_av/
    http://www.kaspersky.com/remoteviruschk.html
    http://www.ravantivirus.com/scan/

    Another possibility is to borrow a second computer with WORKING anti-virus software on it, put
    that HDD in it as a slave, and run the anti-virus software to clean it up.
     
    Unk, Aug 23, 2005
    #2
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  3. anyichux

    123456 Guest

    I am seeing the same problem and am hoping to see a solution here.
     
    123456, Aug 23, 2005
    #3
  4. Hi,

    You haven't by any chance PowerChute 6.x UPS software (APC) installed
    on the computer?

    If so, upgrade it to v7 or uninstall it and see if that helps.


    PowerChute 6.x cases a lot of issues, much more than what is described
    here:

    CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
    6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
    http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202

    Microsoft have published a knowledge base article for this issue as well:

    System with APC Powerchute 6.x UPS Software gives strange symptoms
    http://support.microsoft.com/kb/555386/


    This is how you can disable the PowerChute service if you are unable to
    uninstall it:

    Start Regedit.exe

    Locate the key
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
    Set the "Start" value to 4 (means disabled)

    Locate the key
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
    Set the "Start" value to 4 (means disabled)

    Reboot the computer.


    Regards,
    Torgeir
     
    Torgeir Bakken \(MVP\), Aug 23, 2005
    #4
  5. anyichux

    Orlando Guest

    Bakken,
    I had the same problem. I did have the apc powerchute. I uninstalled it and
    it worked...thanks for the input.
     
    Orlando, Aug 29, 2005
    #5
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