Cannot open .docx files after updates

Discussion in 'Windows Update' started by Liz, Mar 11, 2010.

  1. Liz

    Liz Guest

    I have Word 2003. I installed Updates KB977724, KB978380, and KB978474 today
    and now cannot open .docx files.

    I uninstalled and reinstalled the Compatibility Pack for Word 2007 but still
    cannot open .docx files.

    How can I uninstall the updates?

    Thank you.
     
    Liz, Mar 11, 2010
    #1
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  2. Same way you uninstalled the Compatibility Pack for Office...

    BTW - what operating system do you have?
     
    Shenan Stanley, Mar 11, 2010
    #2
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  3. PA Bear [MS MVP], Mar 11, 2010
    #3
  4. We shall alert the media.
     
    PA Bear [MS MVP], Mar 11, 2010
    #4
  5. Liz

    Michael Guest

    Thanks, Bob. I'll be sure to file this under "useless information."
     
    Michael, Mar 11, 2010
    #5
  6. Liz

    Liz Guest

    The updates do not show up under Remove Programs, hence my question.

    I am running Windows 2000.

    I see that this is a common problem. Does anyone have a solution? Thanks.

    Liz
     
    Liz, Mar 11, 2010
    #6
  7. See the "How to obtain help" section of, e.g.,
    http://support.microsoft.com/kb/978380

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB978380).

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    The Consumer Security Support home page & Microsoft Update Solution Center
    also offer support options
    https://consumersecuritysupport.microsoft.com/
    http://support.microsoft.com/ph/6527#tab3

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Mar 11, 2010
    #7
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