Cannot open .docx files after updates

Discussion in 'Windows Update' started by Liz, Mar 11, 2010.

  1. Liz

    Liz Guest

    I have Word 2003. I installed Updates KB977724, KB978380, and KB978474 today
    and now cannot open .docx files.

    I uninstalled and reinstalled the Compatibility Pack for Word 2007 but still
    cannot open .docx files.

    How can I uninstall the updates?

    Thank you.
    Liz, Mar 11, 2010
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  2. Same way you uninstalled the Compatibility Pack for Office...

    BTW - what operating system do you have?
    Shenan Stanley, Mar 11, 2010
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  3. PA Bear [MS MVP], Mar 11, 2010
  4. We shall alert the media.
    PA Bear [MS MVP], Mar 11, 2010
  5. Liz

    Michael Guest

    Thanks, Bob. I'll be sure to file this under "useless information."
    Michael, Mar 11, 2010
  6. Liz

    Liz Guest

    The updates do not show up under Remove Programs, hence my question.

    I am running Windows 2000.

    I see that this is a common problem. Does anyone have a solution? Thanks.

    Liz, Mar 11, 2010
  7. See the "How to obtain help" section of, e.g.,

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB978380).

    Or you can...

    Start a free Windows Update support incident request:

    The Consumer Security Support home page & Microsoft Update Solution Center
    also offer support options

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear [MS MVP], Mar 11, 2010
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