Cannot recieve e-mails, but can send e-mails

Discussion in 'Windows Vista Mail' started by harmony4, Nov 21, 2008.

  1. harmony4

    harmony4 Guest

    My e-mail has been sending and receiving just fine, for the last year - all
    of a sudden, it does not allow any e-mails to come thru and there is an error
    code. The error code is as follows:
    "The connection to the server has failed. Account:
    'shawmail.ed.shawcable.net', Server: 'shawmail.ed.shawcable.net', Protocol:
    POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number:
    0x800CCC0E"

    Thank you and I appreciate your assistance - I can still go on line, thru
    shaw high speed, and send e-mails.
     
    harmony4, Nov 21, 2008
    #1
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  2. That type of problem is usually caused by interference from a non-
    compatible antivirus program. Which antivirus are you running?
    As a minimum, email scanning in the antivirus must be turned off,
    although that may not be sufficient to eliminate all bad effects.
    In a worst case scenario, your antivirus may need to be uninstalled.

    Email scanning in any antivirus must be disabled, for reasons
    explained here:
    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

    If no improvement after disabling email scanning, consider upgrading
    to Windows Live Mail, because it is less prone to suffering bad effects
    from overly intrusive antivirus programs:
    http://get.live.com/wlmail/overview
     
    Gary VanderMolen, Nov 21, 2008
    #2
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