Cannot "Resolve items..." in Calendar

Discussion in 'ActiveSync' started by Luca Davoli, May 18, 2005.

  1. Luca Davoli

    Luca Davoli Guest

    I have recently installed 3.8 and synchronize with Outlook 2000 SP-3. My
    calendar shows "1 unresolved item". When I click on "Resolve items..." to
    fix the issue ActiveSync makes an attemp but returns to its original status
    without telling me what need be fixed. I have rebooted both the laptop and
    the handheld several times. Is there any other way to find out what's
    conflicting? A log maybe...
     
    Luca Davoli, May 18, 2005
    #1
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  2. Luca Davoli

    Raj Pillai Guest

    Hello Luca,

    Try running Detect & Repair feature available under the Help menu
    in Outlook to scan the pst file. Additionally, you can also try running the
    Scanpst utility to check for any corruption in the PST file (the file that
    stores your Outlook data). Search for scanpst.exe on your computer.

    You will need to run it against the .pst file. If you are unable to locate
    the path of the .pst file, do the following:

    1. Open Outlook.
    2. Click File -> Data File Management
    3. This should list all the PST files that are present. Click Open Folder
    and you should find the storage path of your *.pst file.
     
    Raj Pillai, May 18, 2005
    #2
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  3. Luca Davoli

    Luca Davoli Guest

    Raj,
    I did both. The Detect & Repair did not seem to produce any particular
    result while the scanpst did find errors which it repaired. Nevertheless I
    still keep getting the error. Can I selectively delete the Calendar on my
    handheld and let ActiveSync re-create it afresh?
     
    Luca Davoli, May 18, 2005
    #3
  4. Luca Davoli

    Raj Pillai Guest

    Hi Luca,

    The problem is determining which calendar entry is causing the problem. The
    error message of ActiveSync is not very helpful. If you are interested
    isolating it through the log files, see if this document helps you -
    http://support.microsoft.com/?id=319711

    Or else try recreating the partnership. To delete and recreate a
    partnership --

    1. Disconnect the PPC from the computer.
    2. In Activesync -> File -> Delete Partnership.
    3. Connect the device and follow the onscreen
    instructions to setup a new partnership.

    If that doesn't help, move all your appointments out of the calendar and the
    move them back is small sets. This should help you isolate the
    appointment(s) that is causing the error message. The steps that are
    involved to move appointments would be as follows:

    1. Open Outlook and goto Calendar.
    2. Right-click the Calendar folder and create a new folder of Calendar
    Type.
    3. Click View -> Arrange by -> Date (This will list all your appointments
    datewise)
    4. Select All (Press Ctrl + A) and drag the selected items into your new
    folder.
    5. Synchronize and verify. If successful, proceed by moving small batches
    of appointments back to the original folder and allow ActiveSync to
    sync until you get the error message.
     
    Raj Pillai, May 19, 2005
    #4
  5. Beverly Howard [Ms-MVP/MobileDev], May 19, 2005
    #5
  6. Luca Davoli

    Luca Davoli Guest

    Raj,
    I tried the soft approach via the LOG files to no avail. I then decided
    to move the appointments out and back in. This solved the problem. Many
    thanks.
    I assume this would work with any other folder.
    Many thanks.
     
    Luca Davoli, May 19, 2005
    #6
  7. Luca Davoli

    Luca Davoli Guest

    Beverly,
    I solved this with the previous post from Raj. Many thanks, anyway.
     
    Luca Davoli, May 19, 2005
    #7
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