Cannot run Microsoft published on my machine

Discussion in 'Windows Update' started by Sue J Thomas, May 27, 2010.

  1. Sue J Thomas

    Sue J Thomas Guest

    All of a sudden I am getting this dialog when I try to d/l from msft!
    And cannot get updates from the update site.

    You cannot d/l from this publisher on this machine.

    I have already added microsoft update to the trusted zone.
    Any ideas?

    winxp sp3
    Sue
     
    Sue J Thomas, May 27, 2010
    #1
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  2. Sue J Thomas

    Sue J Thomas Guest

    By the way: there WAS a windows re-install on this machine.....
     
    Sue J Thomas, May 27, 2010
    #2
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  3. That is the message word-for-word?

    "You cannot d/l from this publisher on this machine"?

    WORD-FOR-WORD. Very important.

    My suggestions, follow these directions *as given* and don't deviate just
    because you think (or even if you *know*) you have done a step previously.
    In order, as given. ;-) At least you can tell people what all you have
    done and eliminate a lot of possibilities if you do this.

    Reboot and logon as administrative user.

    Download, install, run, update and perform a full scan with the following
    (freeware version):

    SuperAntiSpyware
    http://www.superantispyware.com/

    Reboot and logon as administrative user.

    Download, install, run, update and perform a full scan with the following
    (freeware version):

    MalwareBytes
    http://www.malwarebytes.com/

    Reboot and logon as administrative user.

    Download and run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    Reboot and logon as administrative user.

    Fix your file/registry permissions...

    Ignore the title and follow the sub-section under "Advanced Troubleshooting"
    titled, "Method 1: Reset the registry and the file permissions"
    http://support.microsoft.com/kb/949377
    *will take time
    ** Ignore the last step - you said you have SP3 already..

    Reboot and logon as administrative user.

    Download/install this:
    http://support.microsoft.com/kb/290301

    After installing, do the following:

    Start button --> RUN --> type in:
    "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
    --> Click OK.
    (The quotation marks and percentage signs and spacing should be exact.)
    ..
    Reboot and logon as administrative user.

    Download/Install the latest Windows Installer (for your OS):
    ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
    http://www.microsoft.com/downloadS/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

    Reboot and logon as administrative user.

    Download the latest version of the Windows Update agent from here (x86):
    http://go.microsoft.com/fwlink/?LinkID=91237
    .... and save it to the root of your C:\ drive. After saving it to the root
    of the C:\ drive, do the following:

    Close all Internet Explorer windows and other applications.

    Start button --> RUN and type in:
    %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
    --> Click OK.

    (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
    NEXT --> When it finishes installing, click on "Finish"...

    Reboot and logon as administrative user.

    Visit this web page:

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

    .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
    both times. Check the "I agree" box and click on "Next". Check the box
    for "Run aggressive options (not recommended)" and click "Next". Let
    it finish up and follow the prompts until it is done. Close/exit.

    Reboot and logon as administrative user.

    Visit http://windowsupdate.microsoft.com/ and select to do a
    CUSTOM scan...

    Every time you are about to click on something while at these web pages -
    first press and hold down the CTRL key while you click on it. You can
    release the CTRL key after clicking each time.

    Once the scan is done, select just _ONE_ of the high priority updates
    (deselect any others) and install it.

    Reboot and logon as administrative user.

    If it did work - try the web page again - selecting no more than 3-5 at a
    time. Rebooting as needed.

    The Optional Software updates are generally safe - although I recommend
    against the "Windows Search" one and any of the "Office Live" ones or
    "Windows Live" ones for now. I would completely avoid the
    Optional Hardware updates. Also - I do not see any urgent need to install
    Internet Explorer 8 at this time.
     
    Shenan Stanley, May 27, 2010
    #3
  4. You've been having Windows Update problems for quite some time, Sue. Your
    posts' headers suggest you've not been able to update the WinXP SP3 computer
    for well over a year now.

    cf. your 17 Mar-10 post about 0x8DDD0020 &ActiveX errors:
    http://groups.google.com/group/microsoft.public.windowsupdate/msg/aff805d147a3775d

    cf. your 13 Mar-10 thread about an 0x80242006 error (when you're computer
    wasn't fully-patched either):
    http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/293f094b49a0366f
    When (approx. date) did you reinstall WinXP and why did you do it?

    Did you do a Repair Install or a clean install?

    Was IE7 or IE8 installed when you reinstalled WinXP?

    What anti-virus application or security suite was installed before you
    reinstalled WinXP and was your subscription current?

    What anti-virus application or security suite is installed now and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it and which would have been reinstalled, but invalid, when you reinstall
    WinXP)?

    PS: Yes, I ask a lot of questions. Yes, doing so ends up helping the user
    more quickly.
     
    PA Bear [MS MVP], May 27, 2010
    #4
  5. Sue J Thomas

    Sue J Thomas Guest

    Yes, that was WORD FOR WORD.
    Seemed like maybe some malware inserted msft as an 'untrusted publisher' in
    the
    "Content" tab of Int. Options. Removed these entries and problem solved.
    Malware
    was 2 entries in the registry for "MyWebSearch". All ok now. Called
    PCSafety and
    got a bit of help, thanks to them having me d/l and run SunbeltSoftware
    Vipre.
    Never had to check 'Content' tab before. WU clear now and all ok. :) for
    everything!
    Oh....ie7, xp pro sp3
    Sue
    ===========================
     
    Sue J Thomas, May 29, 2010
    #5
  6. Sue J Thomas

    sinus costel Guest

    eroare:0x8ddd0020
     
    sinus costel, Sep 21, 2011
    #6
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