Cannot send e-mail from Windoes Mail but can recieve

Discussion in 'Windows Vista Mail' started by MMcA, Jul 25, 2009.

  1. MMcA

    MMcA Guest


    I use orange as my IPS and have an e-mail address which I
    can access ok from webmail. I have set up my account in Windows mail and I
    can send e-mail ok but I cannot recieve mail. I get the error message below.
    I hope you can help. I don't want to change ISP or e-mail address if I can
    help it as I would like to be able to access my e-mail via mobile phone or

    can you help please ?????

    The connection to the server has failed. Account: '',
    Server: '', Protocol: POP3, Port: 225, Secure(SSL): No,
    Socket Error: 10060, Error Number: 0x800CCC0E
    MMcA, Jul 25, 2009
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  2. MMcA

    Sam Hobbs Guest

    I might be able to help. If I don't help then one of the more experienced
    people will respond. Note that there are a couple of other people receiving
    the same error today, but their servers are not the same as yours. I wonder
    though if they all have something else in common that is causing this

    You can attempt to diagnose the problem by searching Microsoft, especially
    the TechNet. For example:

    Most of those results don't apply to Windows Mail. One of the applies to
    Outlook Express but it probably applies to Window Mail too; see:
    Troubleshooting error messages that you receive when you try to send and
    receive e-mail in Outlook and Outlook Express

    You should look for other relevant results from the search, but the KB
    article (813514) says that the problem could be caused by either the
    configuration "of your AV software" or "of your personal firewall software".
    Do you have your AV software set to scan email? If so then try turning off
    the scanning. I am not suggesting you disable the AV software; just the
    email scanning part.
    Sam Hobbs, Jul 25, 2009
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  3. Wrong port number. Change port 225 to port 110.
    You can change the port number here: Tools, Accounts, select that account,
    Properties, Advanced.
    Gary VanderMolen, Jul 26, 2009
  4. MMcA

    MMcA Guest

    I don't get the error message now but I still don't get mail. I will try
    altering my Norton settings. Please let me know if you can think of anything
    else I should try
    MMcA, Jul 26, 2009
  5. MMcA

    MMcA Guest

    I have now disabled e-mail scanning in Norton but I still cannot recieve any
    mails. I can send them and I don't get any error messages. Any more ideas

    MMcA, Jul 26, 2009
  6. MMcA

    Peter Foldes Guest

    To disable the scanning of emails by Norton , you will need to uninstall it and then
    re-install it without the email integration(scanning) option. That is the only way
    to disable Norton so the disable will work.(Norton is known to be bad for disabling
    only with its given option)

    Use the below tool from Symantec to uninstall Norton

    Also read the following about the scanning of emails
    Peter Foldes, Jul 26, 2009
  7. MMcA

    MMcA Guest

    I have managed to uninstall Norton 360 V3 following the instruction you
    send. Unfortunately this version does not allow me to do a custom
    installation. I have tried to use Windows mail without reinstalling the
    software but it still doesn't work. Do you have any other advice.
    MMcA, Jul 26, 2009
  8. Upgrade to Windows Live Mail:

    Gary VanderMolen, MS-MVP (Mail)

    Gary VanderMolen, Jul 26, 2009
  9. MMcA

    MMcA Guest

    i think I will try this. It looks great. Thanks for THE HELP. wILL LET
    MMcA, Jul 27, 2009
  10. OK, good luck.
    Gary VanderMolen, Jul 27, 2009
  11. MMcA

    mac Guest accounts are web based access only.

    I would be interested to know how you managed to send any mail from that
    account in WM?
    mac, Jul 28, 2009
  12. MMcA

    mac Guest

    Yes it is possible to send mail via the server, but as I
    said that type of account is web only, ie no POP access.

    I have 5 throw away accounts, I am posting using one of them now.
    So I just set one of them up in WM and was able to send but not receive.

    Surely you have a Orange or Wanadoo or Freeserve mail account that you can
    use in WM?
    mac, Jul 28, 2009
  13. MMcA

    mac Guest

    Your subject line contradicts what you posted in your message!

    Your account will not work in WLM or mobile phone or Blackberry.
    mac, Jul 28, 2009
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