Cannot send/receive windows mail - asking for username password???

Discussion in 'Windows Vista Mail' started by Help!, Oct 15, 2008.

  1. Help!

    Help! Guest

    Hi, keep being asked for username/password - never had this happen before and
    been using it fine for nearly 2 years!!!! How can I fix???????????? Issue I
    think started to happen when out anti-virus subscription ran out. All
    updated now and still have this problem???!!!

    Error message is...

    Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3,
    Server Response: '-ERR USER _who_? 40pf2368308aga.26', Port: 995,
    Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91
     
    Help!, Oct 15, 2008
    #1
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  2. Go to Tools, Accounts, select that mail account, Properties, Servers.
    Uncheck the box for "Log on using Secure Password Authentication."

    If that setting was already unchecked, the next most likely cause is your
    antivirus. Which antivirus is it? Some of them are not very compatible
    with Windows Mail.
     
    Gary VanderMolen, Oct 16, 2008
    #2
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