cannot sync with activesync / exchange but can sync with grps / exchange

Discussion in 'ActiveSync' started by PGP, Aug 18, 2006.

  1. PGP

    PGP Guest

    Hi

    windows sbs server 2003 with exchange 2003 sp2 , o2 xda mini s wm5, windows
    xp pro w/s activesync 4.2

    have copied certificates to device installed ok
    can syncronise with exchange via gprs fine
    when connecting to local pc on network with usb cable
    activesync came up with errors

    Phone shows error message:
    Unable to obtain a server-assigned IP address. Try again later or enter an
    IP address in Network Settings
    also
    Activesync encountered a problem on the server.
    Support Code: 0x85010001

    have changed phone settings to
    Start > settings > connections > Network cards > Remote-NDIS Host > Click
    Use specific IP address
    Enter 169.254.2.1 for IP address
    Enter 255.255.0.0 for subnet
    Enter 169.254.2.2 for gateway

    this got rid of the
    Unable to obtain a server-assigned IP address. Try again later or enter an
    IP address in Network Settings

    but still getting
    Activesync encountered a problem on the server.
    Support Code: 0x85010001

    p.s. can externaly log onto company web site from pc via internet and use
    outlook web access

    any help would be appreciated
     
    PGP, Aug 18, 2006
    #1
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  2. Hi,
    Is the external IP address of the Exchange server accessible from your
    desktop? I suspect that the problem is that the internal IP for Exchange is
    different than the external IP and that the dns cache on the device is
    preventing it from seeing the network change.


    --
    Chris De Herrera
    http://www.pocketpcfaq.com
    http://www.tabletpctalk.com
    http://www.pocketpctalk.com
    http://www.mobilitytalk.com

    ActiveSync 4.x Troubleshooting Guide -
    http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
     
    Chris De Herrera, Aug 18, 2006
    #2
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  3. PGP

    PGP Guest

    Hi Chris

    thanks for the reply. not sure how to test this.
    the server does have 2 network cards one for internal ip network 10.0.0.31
    to 10.0.0.254 and 2nd nic connection for internet 192.168.1.2
    the users pc's have microsoft client firewall installed which detects the
    isaserver for internet access
    from workstation can ping mail.bcpfluted.com comes up with correct ip
    81.86.41.31
    iis v6.0, exchange server v6.5 build 7638.2 service pack 2, microsoft
    windows server for small buisness server service pack 1
    Regards Peter
     
    PGP, Aug 21, 2006
    #3
  4. PGP

    PGP Guest

    Hi

    also forgot to add can ping the ipaddress of 81.86.41.31 from cmd prompt and
    get a reply

    regards Peter
     
    PGP, Aug 25, 2006
    #4
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