Cannot uninstall / reinstall / repair WMP 11

I was lucky enough to get my first virus in 9 years and after I got
everything cleaned and put back together, the only victim is WMP 11, which
crashes as soon as I open it.

I downloaded the version on MS's website hoping to reinstall or repair, but
it says:
There is a more recent version of Windows Media Player (11.0.6001.7000)
already insatlled on your computer. It is not possible to use an older
installation package (11.0.5721.5146) to install files or to repair your
current version of the Player.

So, how do I fix this? Vista Business, btw.

Thanks.

 

What's the specific crash information?
http://zachd.com/pss/pss.html#bucket

Yeah, you absolutely cannot use the *XP* player to reinstall the *Vista*
player. That would be a bad plan. =)

If you look up "WMP11.AssocFile.WMA" on http://support.microsoft.com ,
you'll find probably the best currently publicly available solution in this
venue.

http://zachd.com/pss/pss.html#reinstallvista
is probably a last interesting place to look.

 

zachd - actually going to give you what you've been looking for - an actual
error message. I start it up (Admin or Otherwise) and get this.

"Windows Media Player has stopped working"
Problem signature:
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.6324
Fault Module Timestamp: 47e66ef0
Exception Code: c0000005
Exception Offset: 001016e7
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Read'em and weep. Hauppage is to blame. I'd love to do a repair, but no
such animal. Bonus points - I have a DRM folder - it's completely empty.

Thanks!
Josh
--
AMD Phenom 9950
ASUS M3N HT Deluxe
4g DDR2-800mhz
2 x EVGA 280 SLi
750G RAID 0
160G RAID 1

 

Follow the steps here:
http://support.microsoft.com/kb/891664/en-us
You have a corrupt DRM store, likely caused by a processor upgrade.

You can't see the files by default because either a) you're viewing the
wrong folder or b) you do not have Show System Hidden Files turned on. =)

 

I alsways show hidden folders and files, and the DRM folder still doesn't
show. I can type it in directly and it opens, but it won't show up in the
tree until I do that. As far as I can see it's empty too.

I verified the registry tree and there was no DataPath key, only an empty
(DEFAULT) key so I think that could be the issue. I tried reinstalling the
DRM components and I crash when clicking Update button on the site.
--
AMD64FX55 | 2Gig HyperX
2 x 7800 GT SLi | 160G 3G/SSATA

 

Are you on a 32bit or 64bit system?

 

Sorry about that, running VISTA Ultimate x64
--
AMD64FX55 | 2Gig HyperX
2 x 7800 GT SLi | 160G 3G/SSATA

 

OK, then you should have a second location for DataPath in your Wow6432Node
and you likely have a second folder.

Regardless that file exists on your system since that's where you're
crashing: the next trick is to figure out where. What path is it at on your
system?