Cannot update 2 Windows 2000 servers or a windows 2000 pro worksta

Discussion in 'Windows Update' started by Micktron, Mar 14, 2005.

  1. Micktron

    Micktron Guest

    The following items failed to install. To try installing them again, click
    Review and install updates, and then click Install Now again.

    Cumulative Security Update for Internet Explorer 6 Service Pack 1 (KB867282)
    Security Update for Windows 2000 (KB891781)
    Security Update for Windows 2000 (KB885250)
    Security Update for Windows 2000 (KB888113)
    Security Update for Windows 2000 (KB890047)
    Security Update for Windows 2000 (KB873333)
    Security Update for Windows Media Player 9 Series (KB885492)
    Security Update for Windows 2000 (KB885834)
    Security Update for Windows 2000 (KB841356)
     
    Micktron, Mar 14, 2005
    #1
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  2. "Micktron",

    I am sorry you are hitting this issue, and thank you for providing part of
    the log. We need a little more information. Would you mind running through
    an attempted installation on the Windows Update website and sending us back
    the results? Here's how:

    On Windows XP:
    1. Close all Internet browsers
    2. Open a single Internet Explorer window.
    3. In the Internet Explorer window, click Tools
    4. Click Windows Update
    5. When you reach the Windows Update site, click Scan for Updates
    6. When presented with multiple updates, uncheck all of them except for one
    update (your choice)
    7. Look down at the System clock and note the time. Let the minute move
    forward one, so that we minimize any other activity associated with this
    attempt.
    8. Click Install. Wait for Windows Update to fail. If it succeeds, reply
    back and let us know.
    9. Assuming it failed, Click Start
    10. Click Run
    11. Type: "%WINDIR%\Windows Update.log" (please INCLUDE the quotes and
    notice the space between windows and update)
    13. Press <Enter> or Click OK
    14. When the log opens, scroll down to the hour and minute you memorized in
    step 7.
    15. Starting at the beginning of the first entry for that minute, type the
    keys <Ctrl>+<Shift>+<End> and this will highlight everything in the log to
    the end of the log.
    16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
    17. Reply to this posting.
    18. When that window opens, Tell us what update you attempted to install,
    and where it failed from your observation. Specifically, was it while
    trying to reach the Windows Update website? Was it after that, when you
    scanning for updates? Or was it while you were trying to install an update?
    19. After this, on a new line, state the following and press <Enter>: Log
    entries follow:
    20. Place the cursor on the line under the entry from step 19, and then
    click Edit, then Paste, or just press the <CTRL> and <V> keys.
    21. The log entries copied in steps 15-16 should have copied into your
    posting.
    22. Send it to us, and let us take a look at this failure.

    Sincerely,

    Pat Walters [MSFT]
     
    Pat Walters [MSFT], Mar 19, 2005
    #2
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