Cannot verify username/password...

Discussion in 'Windows Vista Mail' started by Trish, Nov 16, 2009.

  1. Trish

    Trish Guest

    Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3,
    Server Response: '-ERR invalid username/password', Port: 110, Secure(SSL):
    No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

    Hello, this is the message I receive when attempting to logon...I have not
    been able to refresh my email since yesterday....I need guidance...can I
    reset my settings and start as new??
     
    Trish, Nov 16, 2009
    #1
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  2. Trish

    mac Guest

    Check all your settings compared to those here, they describe OE, WM uses
    the same settings.
    http://www.comcast.com/Customers/FAQ/FaqDetails.ashx?Id=2288

    Can you login here:
    https://login.comcast.net/login
     
    mac, Nov 16, 2009
    #2
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  3. Trish

    jccarolina Guest

    I Get This same message also with mine. It was working fine up until
    yesterday and now Windows Mail is asking for a user name and password and
    won't accept it. Then when I finally got it to accept it I could no longer
    send or recieve messages and got that same ERR code. I know for a fact it's a
    VISTA thing because I don't have this problem on my other system
     
    jccarolina, Nov 16, 2009
    #3
  4. First, test your password by logging in to your webmail:
    https://login.comcast.net/login
    If that works, it proves you have the correct username and password.
    A likely reason for the username/password failing is account corruption.
    One thing you should try as a possible quick fix is to delete that corrupted
    mail account, restart Windows Mail, then recreate that account.

    If that doesn't fix it, more drastic measures will have to be taken.
    Which antivirus are you running?
    As a minimum, email scanning in the antivirus must be turned off,
    although that may not be sufficient to eliminate all bad effects.
    In a worst case scenario, your antivirus may need to be uninstalled.

    If turning off the email scanning function does not resolve your problem,
    consider upgrading to Windows Live Mail, because it is less prone to
    suffering bad effects from overly aggressive antivirus programs.
    http://download.live.com/wlmail

    Email scanning in any antivirus must be disabled, for reasons
    explained here:
    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
     
    Gary VanderMolen \(MS MVP\), Nov 16, 2009
    #4
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