Canon Scanner in Device manager, but Windows Fax and Scan says no

Discussion in 'Windows Vista Hardware' started by rcb005, Jan 24, 2008.

  1. rcb005

    rcb005 Guest

    The Windows Fax and Scan does not seem to know which device is a scanner.

    I have installed Windows Vista and the latest drivers from Canon ( 8400F
    Scanner Driver Ver. for Windows Vista) for the Canoscan 8400.
    With the scanner powered on, selected "New Scan" and received the following
    error message:

    Windows Fax and Scan
    No scanners were detected. If a scanner is installed, make sure that it is
    powered on and connected to the computer, and then try again.
    For information about adding or troubleshooting scanners, see Help and Support

    In the Scanners and Cameras tool, the scanner appears and selecting
    properties and running the "Test Scanner or Camera" resulted in:

    Test Successful
    Your imaging device successfully completed the diagnostic test.

    Still, Windows Fax and Scan does not recognize the scanner. Is there
    something I need to do to get Windows Fax and Scan to recognize the scanner?

    Any help or advice would be appreciated.

    rcb005, Jan 24, 2008
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  2. rcb005

    Quaoar Guest

    Since I use other Canon imaging software, my first thought is that Canon
    has yet again failed to adequately test their Vista software/drivers.
    Go to , select Support, find your scanner, and
    check updates to the Vista software/drivers for your scanner.

    Quaoar, Jan 24, 2008
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  3. rcb005

    rcb005 Guest

    The driver version is the latest canon has on their web site. I
    did try re-installing but no luck.
    rcb005, Jan 25, 2008
  4. rcb005

    Trev992 Guest

    Trev992, Jan 25, 2008
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