Can't access to secure web sites

Discussion in 'Internet Explorer' started by R.T, May 8, 2007.

  1. R.T

    R.T Guest

    Hi Experts,

    I have 3 computers at home.
    1) Windows XP sp2 (using IE7 upgraded from IE6)
    2) Windows 2003 Std sp1 (using IE7 also upgraded from IE6)
    3) Windows Vista Business (IE7 Already preinstalled when the system was

    For some reasons, my XP and Windows 2003 can access to my company's web mail
    Only my Vista is not able to access to it. No firewall is set on this
    I can also access to some other secure webs, such as bank and etc, no

    Any ideas??
    Thank you in advance.
    R.T, May 8, 2007
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  2. R.T

    Gistcheckin Guest

    Customer is unable to browse to secured sites

    If the customer is unable to browse to secured sites perform the following
    troubleshooting steps

    First register the following Internet Explorer dll files

    Click Start, click Run, type:
    Regsvr32 jscript.dll
    Regsvr32 softpub.dll
    Regsvr32 mssip32.dll
    Regsvr32 initpki.dll
    Regsvr32 msxml3.dll
    Now optimize Internet Explorer for browsing secured sites

    Open Internet Options, make the folowing changes
    General Tab\ Delete...\
    Delete cookies, temporary internet files
    Security Tab
    Reset all zones to Default
    Privacy Tab
    Reset to default
    Content Tab
    Clear SSL State
    Programs Tab
    Reset Web Settings
    Advanced Tab\ Security
    Check SSL 2.0 & 3.0
    Un-Check Use TLS 1.0
    Restore Defaults

    Customer experiencing same issue reported this worked for them. (last post)
    Gistcheckin, May 8, 2007
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