Cant backup registry key for KB956744

Discussion in 'Windows Update' started by Don Miller, Aug 15, 2009.

  1. Don Miller

    Don Miller Guest

    System is XP3. Install for this update fails trying to access
    I can't view any of 6 such keys - I get ACCESS DENIED
    MsRDP blank, 2, 3, 4, 5, and 6
    I could ignore and continue???
    Don Miller, Aug 15, 2009
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  2. Don Miller

    MikeN Guest

    I have exactly the same problem on my XP3. Ignoring the error doesn't help.
    Is there anyone here who has a solution?
    MikeN, Aug 15, 2009
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  3. PA Bear [MS MVP], Aug 15, 2009
  4. Don Miller

    Don Miller Guest

    MS was no help. All they did was use Easyassist to determine that, yes,
    the fix would fail with an ACCESS DENIED.
    So I did some registry searching, dug in and tried the install as ADMIN
    in SAFE mode. Installs just fine.
    In my search, I found 6 keys in HKCR and 6 keys in HKLM, all related to
    MsRDP.MsRDP.x. Using a normal user ID, they cannot be viewed. ADMIN
    in SAFE modeq can access them.
    Don Miller, Aug 17, 2009
  5. Don Miller wrote:

    [Friggin' CSS, why do they bother if they're just going to throw up their
    hands and say, "Yes, that's what happens"?? Tip: Should this happen again,
    ask to have your case escalated to a Level 2 tech.]

    Were you attempting to install KB956744 via Automatic Updates, via Windows
    Update website, or manually? If either of the latter, we you logged-on as
    the Administrator at the time?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on this
    machine (e.g., a free-trial version that came preinstalled when you bought
    PA Bear [MS MVP], Aug 17, 2009
  6. Don Miller

    Don Miller Guest

    Manually with normal user ID. I use Security Bulletin search thru
    Technet to build a list of updates every 2nd Tues.
    McAfee - current. Also have Port Explorer and Process Guard from TDS
    (Australia). Use M/S KB890830 every month.
    ZA. Of course. Using since Mar, 2000.
    Never had Norton. I've seen what it can do with some clients.
    Using McAfee since 2001.

    What you haven't asked....
    Self-built system in Jan 2004, at that time equal to any AlienWare (my
    Multiple disks and optical (very large case), lots of memory, superb
    video with TV.
    I run multiple OS'es using partition mgmt from Terabyte.
    I have 2 other mild desktops - 10yr old Dell and 5yr old Compaq.

    Thanks for your responses. Most MVPs seem to be reliable.
    Don Miller, Aug 17, 2009
  7. Posting your replies in-line is too confusing. Please avoid doing so.

    Are you aware that Automatic Updates has settings other than Automatic? And
    that one of them (i.e., Notify Only) allows you to control which updates are
    downloaded, as well as which updates are installed and (usually) when
    they're installed? Using this option, you could still download/install
    updates manually (always after logging-on as Administrator) but you'd know
    which ones were needed and when they were made available. See

    One assumes you're not running the same McAfee app now as you were running
    in 2001 and that you must have upgraded several times over the years.
    McAfee (and Norton) applications are notorious for not upgrading (or
    uninstalling) cleanly and this could have something to do with your present
    PA Bear [MS MVP], Aug 17, 2009
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