can't browse domain

Discussion in 'Server Networking' started by andrew, Sep 12, 2005.

  1. andrew

    andrew Guest

    a windows 2003 server in my domain has stopped being able to browse the
    network.

    if i click on "my network places", then "entire network" then double click
    on our domain name, i get an error

    ---------
    microsoft windows network
    domain_name is not accessible. you might not have permission to use this
    network resource. contact the administrator of this server to find out if you
    have access permissions.

    the list of servers for this workgroup is not currently available
    ----------


    at the command prompt if i do "net view"
    then:
    -----------
    system error 6118 has occurred.

    the list of servers for this workgroup is not currently available
    -----------

    browstat status
    ----------
    status for domain domain_name on transport
    \Device\NetBT_Tcpip{45ED36FE-FC77-46EB-8B3A-D5F7E47911E0}
    browsing is NOT active on domain. statsus: 6118
    master name cannot be determined from GetAdapterStatsus
    ----------

    it was working when i originally set it up, and it's still part of the
    domain, but as it doesn't appear when i do a "net view" from another computer
    in the domain then i can't setup my backup software to back it up

    any help would be appreciated
    regards
    andrew
     
    andrew, Sep 12, 2005
    #1
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  2. andrew

    Todd J Heron Guest

    Do you use WINS for your domain? On at least one computer in each subnet,
    is the Computer Browser service turned on? Is NetBIOS over TCP/IP enabled?
    Is the server service and File and Print sharing for MS networks turned
    enabled on the computers you are looking for in Network Places? Is there
    any firewall software in place on any of these computers blocking the
    NetBIOS ports 137, 138, 139? Finally, refer to KB article 281648 which
    discusses how SMB-signing could be an issue at play here.

    --
    Todd J Heron, MCSE
    Windows Server 2003/2000/NT; CCA
    ----------------------------------------------------------------------------
    This posting is provided "as is" with no warranties and confers no rights

    a windows 2003 server in my domain has stopped being able to browse the
    network.

    if i click on "my network places", then "entire network" then double click
    on our domain name, i get an error

    ---------
    microsoft windows network
    domain_name is not accessible. you might not have permission to use this
    network resource. contact the administrator of this server to find out if
    you
    have access permissions.

    the list of servers for this workgroup is not currently available
    ----------


    at the command prompt if i do "net view"
    then:
    -----------
    system error 6118 has occurred.

    the list of servers for this workgroup is not currently available
    -----------

    browstat status
    ----------
    status for domain domain_name on transport
    \Device\NetBT_Tcpip{45ED36FE-FC77-46EB-8B3A-D5F7E47911E0}
    browsing is NOT active on domain. statsus: 6118
    master name cannot be determined from GetAdapterStatsus
    ----------

    it was working when i originally set it up, and it's still part of the
    domain, but as it doesn't appear when i do a "net view" from another
    computer
    in the domain then i can't setup my backup software to back it up

    any help would be appreciated
    regards
    andrew
     
    Todd J Heron, Sep 12, 2005
    #2
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  3. Reinstall the tcp/ip protocol and see if this resolves your
    issue. You have to go into the properties of the connection
    and uncheck tcp/ip then go back in and recheck it. Does
    this fix your issue?
     
    Michael Giorgio - MS MVP, Sep 12, 2005
    #3
  4. andrew

    andrew Guest

    hi Todd,

    we do have WINS, but it's only for legacy computers, enabling it made no
    difference.
    the computer browser service is turned on, on more than one computer in the
    subnet, none of my other servers or workstations have this problem
    netbios over tcp/ip is enabled
    there is no firewall software in place and the windows firewall is not
    turned on
    i had a look at that article, it mostly seemed to be about problems joining
    a domain, in particular an older domain. our domain is windows 2003 and the
    machine is already successfully joined to the domain and was working.
    you can still do start-run and put in \\machine name to browse to or from
    it, or do net view \\machine_name at the prompt, but it just doesn't appear
    in the list of machines on the domain when browsing from my network places
     
    andrew, Sep 13, 2005
    #4
  5. andrew

    andrew Guest

    i'll try that tonight and see if it works. as it's my exchange server it
    needs to be done out of hours
     
    andrew, Sep 13, 2005
    #5
  6. Hi Pez,

    Thanks for posting here. Also thanks for Todd and Michael's kindly replies.

    Based on my experience, you may test the following steps for this issue:

    1. Stop and re-start Computer Browser service with services.msc or use:
    net stop browser
    net start browser
    2. Disable Windows Firewall/Internet Connection Sharing (ICS) service with
    services.msc.
    3. Restart the server.
    4. If the issue persists after above steps, please refer to the following
    KB article for further troubleshooting:

    Troubleshooting the Microsoft Computer Browser Service
    http://support.microsoft.com/kb/188305/

    Hope this helps!

    Have a nice day!

    Sincerely,
    Tom Che
    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Tom Che [MSFT], Sep 13, 2005
    #6
  7. andrew

    andrew Guest

    thanks Tom,
    thanks for the suggestion, here's my results.
    i stopped and started the browser service, didn't have to disable the
    firewall service as it already was, restarted the server, same problem
    worked my way through that article:
    the pdc is the master browser, and is on the same network segment as the
    misbehaving server. i can map network between the misbehaving server, the pdc
    and another computer.
    from step 2.
    the master browser doesn't have the server's name in it's list. forcing an
    announcement from another computer, and doing an announcement from the
    console of the missing server's console had no effect. the announce from the
    console said: "toggling local server status bits to 20000 and then to 20000."
    but it still didn't appear in the list.
    from step 3.
    the master browser is the pdc, so running browstat getpdc.... just returned
    the name of the pdc, it worked from another pc, interestingly when run from
    the missing server it said: "unable to get PDC: access is denied"
    from step 6.
    the browstat locallist command returned no entries, but when i did the
    browstat view... |findstr /i bbr it returned a list of backup browsers, none
    of which have the missing server in their list

    this server is one of our exchange servers, so removing it and re-adding it
    to the domain will be a problem i think
    regards
    andrew perry
     
    andrew, Sep 14, 2005
    #7
  8. Go into the AD and reset the computer account for the
    Exchange server.

    Out of curiosity.. Open a dos prompt on the Exchange
    server and run Ipconfig /all
    What is the NetBIOS node type?
     
    Michael Giorgio - MS MVP, Sep 14, 2005
    #8
  9. Hi Andrew,

    Thanks for your update.

    This is a really weird issue, but is there any firewall software or
    security software installed on the problematic server? Such as TREND MICRO
    PCCillin or Norton Internet Security. Because I have found out some
    similar known issues were caused by them. You may try to temporarily
    uninstall them for a test.

    You may also boot the server into the Safe Mode with Networking to
    eliminate third-party interference:
    a. After the Power On Self Test (POST), press F8.
    b. On the Windows Advanced Options Menu screen, use the ARROW keys to
    select Safe Mode with Networking, and then press ENTER.

    I also recommend you may uninstall and re-install File and Printer Sharing
    for Microsoft Networks and Client for Microsoft Networks, and then restart
    computer for a test.

    Have you tried netdiag /test:browser /v? What is the result?

    Furthermore, I also saw a similar issue was caused by a corrupted NIC...

    Hope this helps.

    Have a nice day!

    Sincerely,
    Tom Che
    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


    --------------------
     
    Tom Che [MSFT], Sep 14, 2005
    #9
  10. andrew

    andrew Guest

    do i need to reset the account after hours? is a reboot required?
    the node type on the 3rd line down is "hybrid"
     
    andrew, Sep 14, 2005
    #10
  11. andrew

    andrew Guest

    there is no firewall software on that machine. here is the netdiag results,
    the rest will have to wait until after hours

    C:\>netdiag /test:browser /v

    Gathering IPX configuration information.
    Querying status of the Netcard drivers... Passed
    Testing Domain membership... Passed
    Gathering NetBT configuration information.
    Testing redirector and browser... Failed

    Tests complete.


    Computer Name: MSERVER
    DNS Host Name: mserver.x.y.z
    DNS Domain Name: x.y.z
    System info : Windows 2000 Server (Build 3790)
    Processor : x86 Family 15 Model 2 Stepping 6, GenuineIntel
    Hotfixes :
    Installed? Name
    Yes KB883939
    Yes KB890046
    Yes KB893756
    Yes KB896358
    Yes KB896422
    Yes KB896428
    Yes KB896727
    Yes KB898715
    Yes KB899587
    Yes KB899588
    Yes KB899591
    Yes KB901214
    Yes KB903235
    Yes Q147222
    No ServicePackUninstall


    Netcard queries test . . . . . . . : Passed

    Information of Netcard drivers:


    ---------------------------------------------------------------------------
    Description: Broadcom NetXtreme Gigabit Ethernet
    Device: \DEVICE\{45ED36FE-FC77-46EB-8B3A-D5F7E47911E0}

    Media State: Connected

    Device State: Connected
    Connect Time: 2 days, 14:31:59
    Media Speed: 1 Gbps

    Packets Sent: 5650121
    Bytes Sent (Optional): 0

    Packets Received: 12168848
    Directed Pkts Recd (Optional): 9529632
    Bytes Received (Optional): 0
    Directed Bytes Recd (Optional): 0


    ---------------------------------------------------------------------------
    [PASS] - At least one netcard is in the 'Connected' state.



    Per interface results:

    Adapter : Broadcom NetXtreme Gigabit Ethernet Adapter - Onboard - Link A
    Adapter ID . . . . . . . . : {45ED36FE-FC77-46EB-8B3A-D5F7E47911E0}

    Netcard queries test . . . : Passed


    Global results:


    Domain membership test . . . . . . : Passed
    Machine is a . . . . . . . . . : Member Server
    Netbios Domain name. . . . . . : DOMAIN
    Dns domain name. . . . . . . . : x.y.z
    Dns forest name. . . . . . . . : x.y.z
    Domain Guid. . . . . . . . . . : {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
    Domain Sid . . . . . . . . . . :
    S-x-x-xx-xxxxxxxxxx-xxxxxxxxxxx-xxxxxxxxxx
    Logon User . . . . . . . . . . : luser
    Logon Domain . . . . . . . . . : DOMAIN
    Logon Server . . . . . . . . . : \\ANOTHERSERVER


    NetBT transports test. . . . . . . : Passed
    List of NetBt transports currently configured:
    NetBT_Tcpip_{45ED36FE-FC77-46EB-8B3A-D5F7E47911E0}
    1 NetBt transport currently configured.


    Redir and Browser test . . . . . . : Failed
    List of transports currently bound to the Redir
    NetbiosSmb
    NetBT_Tcpip_{45ED36FE-FC77-46EB-8B3A-D5F7E47911E0}
    The redir is bound to 1 NetBt transport.

    List of transports currently bound to the browser
    NetBT_Tcpip_{45ED36FE-FC77-46EB-8B3A-D5F7E47911E0}
    The browser is bound to 1 NetBt transport.
    [FATAL] Cannot send mailslot message to
    '\\DOMAIN*\MAILSLOT\NET\NETLOGON' via redir. [ERROR_BAD_NETPATH]


    The command completed successfully

    C:\>
     
    andrew, Sep 15, 2005
    #11
  12. Hi Andrew,

    Thanks for your update.

    From your netdiag result, I think you may check the following registry key
    on the problematic server:

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters\Inter
    faces\Tcpip_{45ED36FE-FC77-46EB-8B3A-D5F7E47911E0}]

    There should be three entries besides (Default) entry in this subkey:

    - DhcpNameServerList (Type:Multi-String)
    - NameServerList (Type:Multi-String)
    - NetbiosOptions (Type:DWORD)

    Add your WINS Server(s)'s IP address(s) to the DhcpNameServerList, keep the
    NameServerList as blank, set NetbiosOptions to 1, and then restart the
    computer for a test.

    Hope this helps.

    Have a nice day!

    Sincerely,
    Tom Che
    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    <5IGl$>
     
    Tom Che [MSFT], Sep 16, 2005
    #12
  13. andrew

    andrew Guest

    hi Tom,

    I was going to do that, but now it appears to be working correctly. The last
    change I made was to change from one onboard NIC to the other, at the time it
    didn't appear to have made any difference, but now it's browsing fine.

    I checked those registry entries for the other NIC, it doesn't have a
    DHCPNameServerList entry, but has a NameServerList entry which is set to our
    WINS server, and the NetbiosOptions is set to 0, but as it's working I don't
    want to change anything.

    thanks for taking the time to help though. the whole troubleshooting process
    has been quite informative, and unfortunately highlighted again, how much I
    don't know and need to learn.

    regards
    Andrew

     
    andrew, Sep 19, 2005
    #13
  14. Hi Andrew,

    You are always welcome!

    I appreciate your update and response, and I am glad to hear that the
    problem has been fixed. It seems that the root cause is related to the
    NIC, corrupted driver or faulty hardware I guess. As my previous reply, I
    saw a similar issue was caused by a corrupted NIC...

    If you have any other questions or concerns in future, please do not
    hesitate to contact us. It is always our pleasure to be of assistance.

    Have a nice week!

    Sincerely,
    Tom Che
    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    <5IGl$>
    <>
    <>
     
    Tom Che [MSFT], Sep 19, 2005
    #14
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