Can't delete message from folder Inbox

Discussion in 'Windows Vista Mail' started by Alezito [MS MVP], Dec 9, 2006.

  1. Alezito [MS MVP]

    navymom Guest

    I followed your path to command prompt adn selected run as administrator and
    then I'm lost. when I copy the line you have edit the path to the message
    store and hit enter, but I don't know what the message store is???
    can you give me step by step afer I find the promp using "run as
    this mail in my box I can't delete is killing me and computer is only a week
    old and I have trouble already, please help and thank you!!!!!
    navymom, Mar 4, 2007
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  2. I'm going to leave this to Frank or DGuess to answer, as I personally
    feel that the corrective action is too complex, especially for someone
    who is not skilled with using the Command Prompt or Windows Explorer.
    Hopefully someone will write a utility program to automate this process.

    Gary VanderMolen
    Gary VanderMolen, Mar 5, 2007
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  3. Alezito [MS MVP]

    Martin Guest


    I used your instructions and the database repair ran correctly.
    But the faulty email is still there stuck in my outbox.
    What next?


    Martin, Mar 6, 2007
  4. The only alternative is to wipe out the message store. You can do a total
    wipeout by moving everything under the Windows Mail directory to another
    directory and then it will start fresh. Alternatively, you can delete the
    WindowsMail.MSMessageStore file in the Windows Mail directory and the backup
    of it in the Windows Mail\backup\new directory. Then the database will be
    completely wiped, but your accounts should still be there and the messages
    will automatically be recovered.

    If you do the first option, you'll either have to import or drag and drop
    the individual messages to reincorporate them.

    Steve Cochran, Mar 6, 2007
  5. Steve, if I read you correctly, I can take that second option, and I
    won't have to manually move my saved messages? If so, that is a
    big time saver.

    Gary VanderMolen
    Gary VanderMolen, Mar 6, 2007
  6. That is correct unless it messes up some more. I deliberately screwed up
    some stuff and you can get to the point where the only option is to wipe
    everything, but that is not normally needed. I did lots of tests while I
    was working on my WMIDs program, as that let me set up several message
    stores and I could then obliterate various things to see what happened.

    Unfortunately I haven't been able to reproduce the outbox message problem
    people are having.

    Steve Cochran, Mar 6, 2007
  7. Alezito [MS MVP]

    jman Guest

    Correct unless it messes up some more? WHat the heck kind of answer is that?
    I should have known better than to buy a computer before microsoft fixed
    some of the most common errors.
    jman, Mar 8, 2007
  8. This is new territory. We don't know what to expect.

    Steve Cochran, Mar 8, 2007
  9. There are lots of answers already and I don't know which you've tried, so
    I'll start at the simplest.

    Make sure the messages are marked as read and then try to delete them. This
    has worked for me.

    If that doesn't do it, Steve has posted in this thread:
    Close WinMail.
    Right click the Command Prompt and Run as Administrator.
    Then type this line
    esentutil /p "%USERPROFILE%\AppData\Local\Microsoft\Windows
    This sometimes fixes it.

    The final resort I have used is to delete windowsmail.msmessagestore in the
    above folder AND the one in the Backup folder while WinMail is closed. With
    my setup I get some duplicate mail because I leave a copy on the server for
    5 days and I think I lose information about which news messages have been
    read. I really hope to learn more about this in Redmond next week, but I
    won't be home until early the following week.
    Frank Saunders, MS-MVP OE/WM, Mar 11, 2007
  10. Alezito [MS MVP]

    gary carver Guest

    gary carver, Mar 11, 2007
  11. Alezito [MS MVP]

    gary carver Guest

    gary carver, Mar 11, 2007
  12. Alezito [MS MVP]

    S. Forbes Guest

    Whilst I understand all bugs can't be found and fixed before software goes to
    market...Some please tell me (and everyone) that Microsoft is going to
    release an update that will fix this annoying problem?
    S. Forbes, Mar 13, 2007
  13. Alezito [MS MVP]

    Jeff R Guest

    I must not have something turned off as far as it automatically backing up my
    emails. I followed the instructions to Jan's link, and it is very
    simple....however, when I restart Windows Mail, it says that it is restoring
    Windows Mail and all of the emails I deleted are right back in there.

    I tried disabling System Restore, but I get the same result. Any ideas?
    Jeff R, Mar 14, 2007
  14. Alezito [MS MVP]

    Jeff R Guest

    Nevermind, I had to empty out the Windows Mail/ Backup folder, and then it
    worked fine.

    Thanks Jan for the link!

    Jeff R
    Jeff R, Mar 14, 2007
  15. Alezito [MS MVP]

    littleacorn Guest

    My rogue email went straight to junk. Having read the email below
    (thankfully so so simple and straightforward) I right clicked to mark as
    read. Right clicking the individual email to delete produced the same error
    message wouldn't work BUT right clicking on junk folder to empty did work.

    Bingo! And thanks.
    littleacorn, Mar 15, 2007
  16. Alezito [MS MVP]

    Lamont Wynn Guest

    how did you correct this problem? I have the same message.
    Lamont Wynn, Mar 16, 2007
  17. Try reading the many posts about this issue.

    Gary VanderMolen
    Gary VanderMolen, Mar 16, 2007
  18. Alezito [MS MVP]

    Pan Guest

    By looking through the messages, I can see this problem has been identified
    for probably a year,and no one has figured it out. What is the problem with
    MS? They must be aware by now they have a bug (which is not resolved by any
    of the MVP suggestions so far....).... When do they get around to fixing it?
    How do we report "bugs" ?
    Pan, Mar 16, 2007
  19. You're right. The problem is well-known, the cause is not.
    Hopefully Microsoft will release a patch soon, but I'm
    not holding my breath.

    Gary VanderMolen
    Gary VanderMolen, Mar 16, 2007
  20. Alezito [MS MVP]

    JoJoHo Guest

    I think part of the cause was my windows mail crashed when it was downloading
    my mail. I was asked to debug and I did, them I closed the debugger and
    windows mail closed. When I re-opened it, I have a mail that cant be
    displayed nor deleted in the inbox. I took a screen shot of the error.
    JoJoHo, Mar 16, 2007
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