Can't delete message from folder Inbox

Discussion in 'Windows Vista Mail' started by Alezito [MS MVP], Dec 9, 2006.

  1. Alezito [MS MVP]

    Gail Guest

    My messages were originally stuck in outbox. Real problem because you
    couldn't send. Only answer for me was to set up a new user identity and
    delete my original one. Then everything was fine. Problem: you need to know
    how to export and import your email addresses and folders. If you don't
    care, then just set yourself up with a new user. It doesn't solve the
    problem, just navigates around it. BTW I now have five messages stuck in
    sent which I can't delete. So clearly there is a problem with Winmail.
    Where's Microsoft on this issue????
     
    Gail, Apr 2, 2007
    #81
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  2. The only solution so far is to wipe out the database or set up a new User as
    you did or reformat the computer. So go to
    Tools | Options | Maintenance | Advanced | Store Folder to find the message
    store location. Then move everything under that Windows Mail directory to
    another directory. Then restart WinMail and it will open fresh with nothing
    in the database. You can then add your accounts and if they work correctly
    then you can use File | Import | Messages and choose WinMail format and
    point to the directory to which you moved the files.

    steve
     
    Steve Cochran, Apr 3, 2007
    #82
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  3. No, they won't be able to repair it without wiping out the entire database.
    You can do that as I indicate below, or you can live with it. If you wipe
    out the database then you will have to set up your accounts all over again
    and such.

    To wipe out the database go to Tools | Options | Maintenance | Advanced |
    Store Folder to find the message
    store location. Then move everything under that Windows Mail directory to
    another directory. Then restart WinMail and it will open fresh with nothing
    in the database. You can then add your accounts and if they work correctly
    then you can use File | Import | Messages and choose WinMail format and
    point to the directory to which you moved the files.


    steve
     
    Steve Cochran, Apr 3, 2007
    #83
  4. Alezito [MS MVP]

    Gail Guest

    Wiping out the database or reformatting the computer is beyond my confidence
    level. And not to be a PITA, it's Tools/Options/Advanced/Maintenance
    butttttt thanks anyway. I'm also fearful of your comment "if they work
    correctly". Quite frankly...let's return to Outlook OR Microsoft owes us a
    patch. I've set up a new user account for myself three times so far (since
    Feb) because of "stuck" email issues and I grow weary about doing it again.
    Thanks, Gail
     
    Gail, Apr 3, 2007
    #84
  5. The words "wipe out your database" fill me with horror. Maybe I'll go just
    back to my old laptop and give this one away. :(
     
    Still Learning, Apr 3, 2007
    #85
  6. Edit:

    Forgot to click on "Notify me of replies".
     
    Still Learning, Apr 3, 2007
    #86
  7. Alezito [MS MVP]

    Gail Guest

    oops! But who forgot?.....you or me...but the point remains.....winmail
    stinks!
    Gail
     
    Gail, Apr 3, 2007
    #87
  8. Okay. Its Tools | Options | Advanced | Maintenance.

    I was trying to help. You can keep creating user accounts and wait for MS
    to provide a patch. You probably will create several user accounts while
    you wait.

    steve
     
    Steve Cochran, Apr 3, 2007
    #88
  9. Alezito [MS MVP]

    Gail Guest

    Thanks for your assistance Steve and sorry for venting! Gail
     
    Gail, Apr 3, 2007
    #89
  10. Alezito [MS MVP]

    Gail Guest

    Gail, Apr 3, 2007
    #90
  11. Alezito [MS MVP]

    mom5 Guest

    I have been reading these posts each time I get a new message I can't delete.
    It is weird...I will turn on my computer and a message from yesterday which
    was fine all the sudden has the message area stating the message can't be
    displayed etc.. and then can't be deleted. I bought this computer in Feb.
    and each week or so this happens. I now have like 6 messages I can't delet
    in my inbox. I have tried some of the ideas, but have run across error
    messages and such. I don't think I am computer literate enough to do the
    process 100% correct or something. I am a very busy mom and can't spend
    hours a day on this as I have kids needing me all the time. Everytime I get
    a new message that can't be deleted I waste a couple of hours trying to
    repair the problem and get really frustrated..I choose to leave them there,
    but get more frustrated as more collect in my inbox for no reason. The
    message is fine one day and then the next day can't be deleted! I sure hope
    there is a solution soon for us who need a simple patch...help!
     
    mom5, Apr 3, 2007
    #91
  12. Are you using either McAfee or Norton antivirus with the mail scanning
    feature enabled? That is the most likely source of the undeletable email
    remnants.

    Gary VanderMolen
     
    Gary VanderMolen, Apr 3, 2007
    #92
  13. Alezito [MS MVP]

    mom5 Guest

    Mcafee came on my computer, but I was told not to enable it being it causes
    problems with Vista. I should make sure it isn't enabled, though. In the
    meantime I have been hopeing to hear that it is OK to use so my computer will
    be more protected.
     
    mom5, Apr 3, 2007
    #93
  14. You will be better off if you completely uninstall McAfee,
    then download and install the free AVG antivirus:
    http://free.grisoft.com/doc/avg-anti-virus-free/lng/us/tpl/v5

    During the install of AVG, there will be a screen where you
    can decline installing the email scanning module. Be sure
    to uncheck the email scanning option.

    Gary VanderMolen
     
    Gary VanderMolen, Apr 3, 2007
    #94
  15. Alezito [MS MVP]

    mom5 Guest

    Thanks..it looks like Mcafee is on my computer and running. Some free trial
    thing I guess. I never registered it, but looks like it has been running. I
    will take it off and look into the free one. I suppose I am stuck with the
    e-mails that won't delete for now, but hope this helps me not get new ones.
    Are they working on making Mcafee compatible with vista? Is Norton ok with
    vista?
     
    mom5, Apr 3, 2007
    #95
  16. For some background information on antivirus email scanning
    see http://www.oehelp.com/OETips.aspx#3 , especially what's
    in the red box.

    If the stuck emails are not preventing you from using WinMail,
    I'd ignore them for now. Wait for Microsoft to come out with a fix.

    Gary VanderMolen
     
    Gary VanderMolen, Apr 4, 2007
    #96
  17. The database (WindowsMail.MSMessageStore) does not contain the messages
    themselves and you won't lose those. There are two copies, both of which
    must be deleted.

    Have you tried marking the message as read and then deleting it? That's
    what I've been doing and so far it has always worked. Other things:

    Try repairing the database with WMUtil from www.oehelp.com

    There are two copies of WindowsMail.MSMessageStore, One in
    %USERPROFILE%\AppData\Microsoft\Windows Mail
    and one in
    %USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
    If you delete both of these the database will be rebuilt. However, while no
    messages should be lost, some may be downloaded again and you may lose some
    record of which have been read. I recommend that you only do this when they
    are causing you trouble, like when they are in the Outbox. Otherwise I now
    just mark them as read and ignore them.
     
    Frank Saunders, MS-MVP OE/WM, Apr 4, 2007
    #97
  18. Get rid of McAfee and don't get Norton, as Gary indicated.

    Then you have to remove your mail account, close and reopen WinMail, and
    then add your mail account back again.

    Try this to get rid of the messages you can't delete. Go to View | Layout
    and disable the preview pane. Then highlight the messages and right click
    on the selection and perform a Shift-Delete. If that doesn't delete them,
    then right click on them and choose Move to Folder and see if you can move
    them instead of delete them.

    Otherwise, just ignore them.

    steve
     
    Steve Cochran, Apr 4, 2007
    #98
  19. Alezito [MS MVP]

    GHS Guest

    I have the same problem but it stopped working suddenly, so now I have about
    a four-day block of deleted e mails that I cannot get rid of. I agree with
    everyone else who thinks that MS owes us a patch.
     
    GHS, Apr 4, 2007
    #99
  20. "Did you try marking it as read and then deleting it?
    That's what I've been doing and so far it has always worked."

    This is not working for me. I'm very unhappy with Windows Vista.

    VERY.
     
    Still Learning, Apr 5, 2007
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