Can't Delete Message in Outbox

Discussion in 'Windows Vista Mail' started by Bernice, Feb 26, 2007.

  1. Bernice, I congratulate you on being able to explain with clarity and detail
    how you went about correcting the problem. Good job!

    Gary VanderMolen
     
    Gary VanderMolen, Mar 6, 2007
    #21
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  2. Bernice

    DGuess Guest

    I don't know what is causing the problem but the only real cure has been to
    blow away the whole message store folder and let it build a new empty one.

    It is frustrating. Haven't had it happen to me on any of the installs I've
    done, but I have tested it would with some test emails before releasing the
    machine.

    Word has been passed on and they are aware of the situation. When we will
    see a "fix" I don't know but as long as I'm able to bring up the issue (as
    well as a few others in this newsgroup), believe me, it will be brought up.

    Anyway, glad you got it.

    dg
     
    DGuess, Mar 6, 2007
    #22
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  3. For some you have to delete both copies of the msmessagestore file. There's
    one in the backup\new folder also.

    Or just move everything somewhere else as others are doing. Again, its a
    sledgehammer approach.

    steve
     
    Steve Cochran, Mar 6, 2007
    #23
  4. What I find maddening is there seems to be no utility to repair WinMail files
    and this has been forever. Thousands of registry programs and tweaks but
    nothing for email. I have heard that Windows ONE CARE has trashed more than a
    few folders.
     
    HelperGuy_2004, Mar 28, 2007
    #24
  5. Bernice

    Bweddle Guest

    I did find that my windows mail created a second network, thus stopping the
    mail from being sent... however, I still have the "ghost" in my outbox. I
    was able to delete the second network... but still beyond frustration with
    the email that cannot be deleted...because it doesn't exist, only to my
    eyes...
     
    Bweddle, Mar 28, 2007
    #25
  6. "Forever"? Vista has only been released to consumers since
    January 30th.

    Gary VanderMolen
     
    Gary VanderMolen, Mar 28, 2007
    #26
  7. Gary, I was referring to the mail program which although it was tweaked for
    vista it sure ain't new.

    Sorry about the confusion


    A weird and Happy Canadian
     
    HelperGuy_2004, Mar 28, 2007
    #27
  8. Bernice

    Mort Guest

    So when are they going to know what's causing the problem?
     
    Mort, Mar 30, 2007
    #28
  9. What's causing the problem is a mismatch in the database.
     
    Steve Cochran, Mar 30, 2007
    #29
  10. Who knows? Microsoft hasn't seen fit to release any official
    information about Windows Mail problems.

    Gary VanderMolen
     
    Gary VanderMolen, Mar 30, 2007
    #30
  11. Bernice

    nat Guest

    hi there, this is all great advice but i cant do the renaming of the win mail
    folder or delete it or move it to C drvie because of user access control...it
    just wont let me do it..
    i am pulling my hair out here, it has been 5 hours of phone calls, internet
    searches etc etc and ive had enough...
    i understand all the steps you've mentioned but if you can help some more
    that would be great
     
    nat, Apr 3, 2007
    #31
  12. Bernice

    janet veitch Guest

    this is driving me mad too. one email stuck in out box; it won't let m
    move/delete it. I have tried to get help from my broadband supplie
    (But I am still receiving/sending emails via their system so it
    clearly this software) I've tried Microsoft help, but they say that a
    my software came with the laptop, it is still under warranty and I hav
    to go to Toshiba. Toshiba started off by tellng me to reconfigure m
    send box, but have now escalated my query to the next level... mainl
    becasue I`was able to tell them about these web discussions which show
    it's a common problem.
    ive tred the delete option recomendations but the only file showing i
    my out box directory is winmail.fol. but when I look in the outbo
    itself there is the error email....
    surely microsoft is on the case by now? I really wish I had neve
    bought Vista, it doesn't seem to have been tested properly...
     
    janet veitch, Apr 3, 2007
    #32
  13. First do a CTRL-SHIFT-ESC and end WinMail.exe if it is showing as a running
    process. Then create a directory under Documents called OldMail. Then try
    moving all the files under the Windows Mail message store directory (and all
    the subdirectories) to the OldMail directory.

    See if you can get that to work.

    Make sure any antivirus software is disabled at the time you do all that
    also.

    steve
     
    Steve Cochran, Apr 3, 2007
    #33
  14. Bernice

    Rob Guest

    Has anyone got a solution for this problem yet. I have tried all your
    suggestions but have failed miserably. Is there a number I can call. I have a
    gateway computer and my service provider is time warner. Any help would be
    much appreciated.
     
    Rob, Apr 9, 2007
    #34
  15. Bernice

    LD Guest

    I have read this many times in these discussions. I have a nessage in my
    outbox and is blocking my other messages from being sent. I have the "error"
    message that everyone is talking about. Are there any new solutions? I'm
    having a hard time following some of the suggestions -- I guess I need it
    broken down a little more.

    I called Microsoft who told me to call my computer company who told me to
    call our internet provider who told me to call Microsoft.

    UGH!
     
    LD, Apr 11, 2007
    #35
  16. It doesn't look like Microsoft is coming out with a fix for this
    anytime soon.
    Once you have a message stuck in the Outbox, and it is
    preventing you from sending any new messages, your
    options are limited:

    1. Do all sending from a web-based mail service, like
    Hotmail, Yahoo, or Gmail.
    2. Switch entirely to a different email program like
    Outlook, or the free Mozilla Thunderbird.
    3. If you are familiar with how to use the Windows Explorer
    file manager, you can try the database deletion/regeneration
    fix advocated by Dave Cochran.

    Gary VanderMolen
     
    Gary VanderMolen, Apr 11, 2007
    #36
  17. Bernice

    Ron Sommer Guest

    That would be Steve, not Dave.
    --
    Ronald Sommer

    : It doesn't look like Microsoft is coming out with a fix for this
    : anytime soon.
    : Once you have a message stuck in the Outbox, and it is
    : preventing you from sending any new messages, your
    : options are limited:
    :
    : 1. Do all sending from a web-based mail service, like
    : Hotmail, Yahoo, or Gmail.
    : 2. Switch entirely to a different email program like
    : Outlook, or the free Mozilla Thunderbird.
    : 3. If you are familiar with how to use the Windows Explorer
    : file manager, you can try the database deletion/regeneration
    : fix advocated by Dave Cochran.
    :
    : Gary VanderMolen
    :
    : >I have read this many times in these discussions. I have a nessage in my
    : > outbox and is blocking my other messages from being sent. I have the
    "error"
    : > message that everyone is talking about. Are there any new solutions?
    I'm
    : > having a hard time following some of the suggestions -- I guess I need
    it
    : > broken down a little more.
    : >
    : > I called Microsoft who told me to call my computer company who told me
    to
    : > call our internet provider who told me to call Microsoft.
    : >
    : > UGH!
     
    Ron Sommer, Apr 11, 2007
    #37
  18. Bernice

    janet veitch Guest

    I have had the same problems following the fixes people have posted on
    these sites. I guess I don't know enough to follow the steps without a
    bit more hand holding. I get so far with the sequence, and then my
    computer pops up with a new message I don't know the answer to. i am
    worried that I'll delete something vital and end up worse than I am
    now. Currently, I'm getting by because I can receive emails and I send
    replies via my webmail provider.
    I don't understand though why we are left to guess what microsoft is
    doing about fixing this. I bought the system assuming it would work. If
    it doesnt, I expect them to do something - or at least tell me what they
    are doing to fix it. Neither of those things seems to be happening.
    :mad:
     
    janet veitch, Apr 11, 2007
    #38
  19. Bernice

    LD Guest

    It seems that part of the issue is Microsoft denying that it's their problem.
    I was wondering -- I don't want to change my email address. Since my
    computer is fairly new and not much is in there yet, could I close out my
    email account, delete it and reopen under the same email? Would that get rid
    of the message?
     
    LD, Apr 11, 2007
    #39
  20. Bernice

    janet veitch Guest

    I dont know the answer to your suggestion but probably someone else wil
    be able to help. But on the microsoft issue, there are other threads o
    this is where people are saying Microsoft will walk you through thi
    problem. Plus Toshiba told me they know its a vista glitch. In my case
    for example, I know my hardware and my broadband are OK because I a
    happily sending web mail. The problem is with the software. Microsof
    won't help me because I bought the software with the laptop and I a
    therefore covered by the laptop warranty. Toshiba have said they ge
    back to me with a patch once they get it from Microsoft. So, we kno
    they are working on it - why don't they announce something is on it
    way
     
    janet veitch, Apr 11, 2007
    #40
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